Toyota South Atlanta

Horrible customer service. First off, the rate online for an inspection is $180, I get there and they try to say it’s now $220. I refused to pay that because that’s not what’s First off, the rate online for an inspection is $180, I get there and they try to say it’s now $220. I refused to pay that because that’s not what’s advertised. Then I need two major things done to my car. They told me the piece would be there the next day and so the appointment was made. I drop my car off, wait all day and get back there to find out, the part never came. I never got a phone call to let me know…. So I pay for one of the services and was told my inspection price can only be used on the other service being done (the one they don’t even have the parts for). So in order to save myself money, I have to take it yet again (3rd time) back to this horrible place. More

Toyota South Atlanta was the second dealership we visited this week to purchase a new or newly used car. Tim Ellis was the kind of salesperson we wish we could always have. He was direct. He did not take us this week to purchase a new or newly used car. Tim Ellis was the kind of salesperson we wish we could always have. He was direct. He did not take us in circles. He did not have to "check with someone else" about our requests because he knew his job and was always respectful and accommodating. He closed the deal with his knowledge and authenticity. Another employee also deserves praise. Her name is Dekia. She led us on our test drive and also answered preliminary questions about the operation of the car and its features. When I returned the next day to pay for the car and get the owners' manual, she said she thought my nephew had left his earbuds on the table the previous day. She did not have to do that. In fact, he had left them there. He is grateful for her kindness and honesty. She did the right thing when she did not have to, and that speaks to her integrity and way that she looks at the world. The qualities these two employees showed us are a compliment to two valuable employees. More

Rude no assistance service sucks I'll never ever come back here again ,,4 hour wait terrible back here again ,,4 hour wait terrible More

Absolutely, unscrupulous! This business preys on senior citizens. My 84 year old father was defrauded twice in one week. They took full advantage of his inability to advocate This business preys on senior citizens. My 84 year old father was defrauded twice in one week. They took full advantage of his inability to advocate for himself. My poor dad has been in the dealership every day this week seeking resolution. When I showed up today, no one could explain the math to me. My father traded in a vehicle appraised at 28550. They paid of his existing balance of 15550. The remaining 13000 credit was not applied to his purchase. Rather it was added to the purchase price as a "down payment". The last time I checked a down payment decreased your cost, but in this case it was added to final cost. When he received the paperwork the next day he had concerns because the vehicle was sold to him as new, but it had been driven 3,000. They told him it was new because it had never been registered. They offered him a truly new vehicle. Unbelievably, the same math magic was applied. The 13000 dollar credit has vanished. Too many ridiculous fees to list, but the last time I checked new cars came with wheels and tires. We will be pursuing arbitration and if it is not resolved we will see them in court. More

I had a 2023 Toyota Camry TRD that I had bought with 4200 miles and it ran hot on the way home from work. Toyota South was the closest dealership. They had my car for 4hrs after telling me over and over that miles and it ran hot on the way home from work. Toyota South was the closest dealership. They had my car for 4hrs after telling me over and over that it would be ready in 30-45min. They then told me it had a blown head gasket and that I was going to have to take it back to the dealer I bought it from more than 30 miles away. When the tow truck arrived they would not release the car because they said I owed $360. They said they would give us a break and only charge $200 and change. This is a new car still under warranty! So after we paid the ransom! The car was towed to the dealership I bought it from and all that was wrong was low on water they refilled and pressure tested the coolant system and all check out ok. I have driven the car for 2 weeks now and no issues. I am glad now they insisted on taking it back to the original dealership since they probably would have screwed me on a head gasket change that was not needed! I hope they enjoy that $200 ransom because they will never see another dime from me! I left several messages for the service manager and general manager and none were returned!! More

I've bToyota South ATL for years. Toyota has been the ONLY people who has changed my oil and service my car since I purchased the car with no miles. No other company has maintain my m Toyota has been the ONLY people who has changed my oil and service my car since I purchased the car with no miles. No other company has maintain my maintenance on my car. I am currently missing this huge oil cover that mysteriously disappeared. I've called numerous of time and no one has gotten back. Like do I have TO NOW start checking underneath my own freaking vehicle when service is done? This is totally not cool for me to be having missing parts that your service tech are responsible for. No one is trying to resolve this matter. I used to have great service here at Toyota South ATLANTA! I will be contacting corporate to explain how can one just not place my cover back on after changing my oil. More

Not your typical used car dealer. Had an issue that was beyond anyone's control. Totally expected them to say "too bad stuff happens." They listened, were respectful, and understandi Had an issue that was beyond anyone's control. Totally expected them to say "too bad stuff happens." They listened, were respectful, and understanding. Ultimately they made things right. Definitely a great group and worth giving your business!!! More

Don't waste your time with this dealership. I reached out to this dealership to get more information and a competitive price on a vehicle they had listed on their website and through various I reached out to this dealership to get more information and a competitive price on a vehicle they had listed on their website and through various third party services. I received a can response from a sales rep named "Elias" that immediately ignored my message. I replied again, asking that the rep give me a competitive offer, indicating I was looking for a no-haggle, pleasant and stress free car buying experience. They took thirty six hours to respond, sent me a quote with absolutely no message or additional information and the quote was $300 higher than the price listed on their website. I asked if this was their best and final answer and received a one word reply - "Yes." Well, that's one less customer you'll have and I'll never recommend anyone visit this dealership if this is the way they do business. I recommend you avoid it as well. More

Worst experience at a business Ive ever been through. Set up an appointment to see a specific car. Appointment was confirmed over the phone and via text before I left out. Drove over 2 hours to go see th Set up an appointment to see a specific car. Appointment was confirmed over the phone and via text before I left out. Drove over 2 hours to go see the car. Was told it was sold yesterday by a random salesman outside. Spoke with management to express my frustration. Was met with a man sitting in a corner desk inside of the sales cubicle. Probably the most unapologetic apology Ive ever received. Excused everything on the basis that mistakes happen. Was asked if I ever made mistakes. Told him no, not of this caliber. The entire team inside the sales office laughed at me. Quite possibly the most unprofessional team of people in a corporate environment that Ive ever experience. No attempts at correcting the problem nor an alternate solution of possibly finding and selling me a comparable vehicle. Walked in frustrated, left fuming. Random sales people standing outside knew that the vehicle was sold. The fact that the people responsible for setting up appointments arent aware shows me this dealership runs off of negligence. I came with full intentions of buying the vehicle. Pushed off other appointments due to me stupidly trusting that a corporate dealership would provide A class service. Lesson learned. More

DO NOT TRUST THIS PLACE. Got a bad car deal!! First the car has been shaking and making weird noises, and it's a brand new car. Came in for them to check and they claimed th Got a bad car deal!! First the car has been shaking and making weird noises, and it's a brand new car. Came in for them to check and they claimed they did a test drive but really didn't. Added extended warranty, gap and other things to my loan amount without my permission and now I'm having trouble canceling it so my loan amount can be lowered and I can sell. Even came back for a trade in plus more down payment tried giving me the same amount for monthly payments. Legit a joke.Currently in the process of getting this car sold and not having to worry about them any longer. Overall bad experiences, and all the sales people here is real slick as well, very aggressive, and rude More