Toyota South Atlanta

I purchased my vehicle 6 years ago from Toyota South. On Tuesday, December 31, 2024, I brought my vehicle in for service because the TRAC OFF and engine lights were on. On Saturday morning, I recei On Tuesday, December 31, 2024, I brought my vehicle in for service because the TRAC OFF and engine lights were on. On Saturday morning, I received a call informing me the vehicle was ready. The vehicle wouldn’t start, requiring a jump-start by Dwayne. The car began shaking while driving home, and within 15 minutes, it slowed to a crawl, maxing out at 15 mph. This happened on a busy intersection, putting me in a dangerous situation. Despite calling Toyota South to report this emergency, no one followed up, forcing me to have the vehicle towed home as the dealership had already closed. On Monday, January 6, 2025, I returned the vehicle for further service. I spoke to the General Manager who was extremely helpful and professional. He provided me with a rental and ensured me that the issue would be resolved. Unfortunately, as helpful as he was, my vehicle has not been fixed as I write this letter. The vehicle was returned to me on Tuesday, January 7, 2025, at approximately 12:30 p.m. However, I had to return it yet again on Thursday, January 9, 2025, at 10:10 a.m. due to the same unresolved problem. Now, I am being told that the service team has detected “new codes.” On Tuesday when I picked the vehicle, I was informed by Steve, the service manager that I needed a new battery in order for the vehicle to work properly. I complied with this recommendation by purchasing and installing a battery as advised. Despite this, the same issue persists, and my vehicle remains at Toyota South. This is after paying nearly $1,800. At this point, I am left to conclude one of three possibilities: My vehicle was misdiagnosed from the beginning. The diagnostic equipment being used is faulty and failed to identify the issue accurately. The mechanics are incapable of properly diagnosing or repairing my vehicle. More

I purchased my vehicle 6 years ago from Toyota South. On Tuesday, December 31, 2024, I brought my vehicle in for service because the TRAC OFF and engine lights were on. On Saturday morning, I recei On Tuesday, December 31, 2024, I brought my vehicle in for service because the TRAC OFF and engine lights were on. On Saturday morning, I received a call informing me the vehicle was ready. The vehicle wouldn’t start, requiring a jump-start by Dwayne. The car began shaking while driving home, and within 15 minutes, it slowed to a crawl, maxing out at 15 mph. This happened on a busy intersection, putting me in a dangerous situation. Despite calling Toyota South to report this emergency, no one followed up, forcing me to have the vehicle towed home as the dealership had already closed. On Monday, January 6, 2025, I returned the vehicle for further service. I spoke to the General Manager who was extremely helpful and professional. He provided me with a rental and ensured me that the issue would be resolved. Unfortunately, as helpful as he was, my vehicle has not been fixed as I write this letter. The vehicle was returned to me on Tuesday, January 7, 2025, at approximately 12:30 p.m. However, I had to return it yet again on Thursday, January 9, 2025, at 10:10 a.m. due to the same unresolved problem. Now, I am being told that the service team has detected “new codes.” On Tuesday when I picked the vehicle, I was informed by Steve, the service manager that I needed a new battery in order for the vehicle to work properly. I complied with this recommendation by purchasing and installing a battery as advised. Despite this, the same issue persists, and my vehicle remains at Toyota South. This is after paying nearly $1,800. At this point, I am left to conclude one of three possibilities: My vehicle was misdiagnosed from the beginning. The diagnostic equipment being used is faulty and failed to identify the issue accurately. The mechanics are incapable of properly diagnosing or repairing my vehicle. More

3% credit usage fee, signage there. Though fee was not there under previous management. Manager named "Steve" said the bank (Truist) forces them impose that fee on customers (they don't Though fee was not there under previous management. Manager named "Steve" said the bank (Truist) forces them impose that fee on customers (they don't have anything to do with it, for real). Also he said they called area dealer repair shops and the others are doing the same thing. Credit usage fee is here to stay at this repair shop. More

Horrible customer service. First off, the rate online for an inspection is $180, I get there and they try to say it’s now $220. I refused to pay that because that’s not what’s First off, the rate online for an inspection is $180, I get there and they try to say it’s now $220. I refused to pay that because that’s not what’s advertised. Then I need two major things done to my car. They told me the piece would be there the next day and so the appointment was made. I drop my car off, wait all day and get back there to find out, the part never came. I never got a phone call to let me know…. So I pay for one of the services and was told my inspection price can only be used on the other service being done (the one they don’t even have the parts for). So in order to save myself money, I have to take it yet again (3rd time) back to this horrible place. More

Toyota South Atlanta was the second dealership we visited this week to purchase a new or newly used car. Tim Ellis was the kind of salesperson we wish we could always have. He was direct. He did not take us this week to purchase a new or newly used car. Tim Ellis was the kind of salesperson we wish we could always have. He was direct. He did not take us in circles. He did not have to "check with someone else" about our requests because he knew his job and was always respectful and accommodating. He closed the deal with his knowledge and authenticity. Another employee also deserves praise. Her name is Dekia. She led us on our test drive and also answered preliminary questions about the operation of the car and its features. When I returned the next day to pay for the car and get the owners' manual, she said she thought my nephew had left his earbuds on the table the previous day. She did not have to do that. In fact, he had left them there. He is grateful for her kindness and honesty. She did the right thing when she did not have to, and that speaks to her integrity and way that she looks at the world. The qualities these two employees showed us are a compliment to two valuable employees. More

Rude no assistance service sucks I'll never ever come back here again ,,4 hour wait terrible back here again ,,4 hour wait terrible More

Absolutely, unscrupulous! This business preys on senior citizens. My 84 year old father was defrauded twice in one week. They took full advantage of his inability to advocate This business preys on senior citizens. My 84 year old father was defrauded twice in one week. They took full advantage of his inability to advocate for himself. My poor dad has been in the dealership every day this week seeking resolution. When I showed up today, no one could explain the math to me. My father traded in a vehicle appraised at 28550. They paid of his existing balance of 15550. The remaining 13000 credit was not applied to his purchase. Rather it was added to the purchase price as a "down payment". The last time I checked a down payment decreased your cost, but in this case it was added to final cost. When he received the paperwork the next day he had concerns because the vehicle was sold to him as new, but it had been driven 3,000. They told him it was new because it had never been registered. They offered him a truly new vehicle. Unbelievably, the same math magic was applied. The 13000 dollar credit has vanished. Too many ridiculous fees to list, but the last time I checked new cars came with wheels and tires. We will be pursuing arbitration and if it is not resolved we will see them in court. More

I had a 2023 Toyota Camry TRD that I had bought with 4200 miles and it ran hot on the way home from work. Toyota South was the closest dealership. They had my car for 4hrs after telling me over and over that miles and it ran hot on the way home from work. Toyota South was the closest dealership. They had my car for 4hrs after telling me over and over that it would be ready in 30-45min. They then told me it had a blown head gasket and that I was going to have to take it back to the dealer I bought it from more than 30 miles away. When the tow truck arrived they would not release the car because they said I owed $360. They said they would give us a break and only charge $200 and change. This is a new car still under warranty! So after we paid the ransom! The car was towed to the dealership I bought it from and all that was wrong was low on water they refilled and pressure tested the coolant system and all check out ok. I have driven the car for 2 weeks now and no issues. I am glad now they insisted on taking it back to the original dealership since they probably would have screwed me on a head gasket change that was not needed! I hope they enjoy that $200 ransom because they will never see another dime from me! I left several messages for the service manager and general manager and none were returned!! More

I've bToyota South ATL for years. Toyota has been the ONLY people who has changed my oil and service my car since I purchased the car with no miles. No other company has maintain my m Toyota has been the ONLY people who has changed my oil and service my car since I purchased the car with no miles. No other company has maintain my maintenance on my car. I am currently missing this huge oil cover that mysteriously disappeared. I've called numerous of time and no one has gotten back. Like do I have TO NOW start checking underneath my own freaking vehicle when service is done? This is totally not cool for me to be having missing parts that your service tech are responsible for. No one is trying to resolve this matter. I used to have great service here at Toyota South ATLANTA! I will be contacting corporate to explain how can one just not place my cover back on after changing my oil. More

Not your typical used car dealer. Had an issue that was beyond anyone's control. Totally expected them to say "too bad stuff happens." They listened, were respectful, and understandi Had an issue that was beyond anyone's control. Totally expected them to say "too bad stuff happens." They listened, were respectful, and understanding. Ultimately they made things right. Definitely a great group and worth giving your business!!! More