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Toyota Santa Monica - Service Center

Santa Monica, CA

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231 Reviews

231 Reviews of Toyota Santa Monica - Service Center

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August 31, 2021

Get straight answers to detail questions from Mark in sales, and service is alway on time for maintenance, and they update me on future service items that will be needed. More

by CEMERICK0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Ashtini
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2021

Great service at this dealership. They have a very friendly staff. Communication was amazing. I always got to the Santa Monica Toyota! Thank you Jonathan. More

by KERBZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Gilbert
August 30, 2021

Great service, excellent follow up!!!! This is always a please try experience coming in gir service at Santa Monica Toyota. All are friendly, focused on their jobs, and knowledge all. More

by KBH1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
August 28, 2021

Very nice and organized. I had my appointment very early and was told that my Prius would be ready in three hours max. I was ready just about two hours later. I was able to go to the office early. Magnifice More

by fabricelemao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hassan Movahedzadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ulises Villanueva
August 27, 2021

Very nice and organized with time. I had my appointment very early and i still was able to go on with my day of errands More

by KAYLEN158
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2021

I was well taken care of by Joanna. My car was returned to me in a timely manner and as usual Joanna kept me up to date on what was going on. More

by ELSALION1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanna Tsumbilik
August 27, 2021

I had service check up and they rebooted computer but did not fix the Bluetooth that faded away on audio. I called back three times and no one has returned my call. This is horrible service and influences me More

by TERESASALAZAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon
August 27, 2021

Nelson was terrific--professional and competent. The turnaround time was good. NOT HAVING A CASHIER AVAILABLE FOR CHECKING OUT AND PICKING UP THE CAR IS UNACCEPTABLE. Going forward it will be a seriou More

by CAROLPACPAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
August 27, 2021

They lured me in saying I needed Toyota care tire They lured me in saying I needed Toyota care tire rotation then I got there and they charge me $369 which is criminal intend to write to the CEO of More

by ARTBYJANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service mgr
August 26, 2021

They were soooo busy and stressed and didn't have enough people working. I waited 40 minutes and nobody helped me. The website allowed me to schedule an appointment for same day service later in the day tha More

by EGE7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johanna
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