Toyota Santa Monica - Service Center

I had my Prius serviced today. It is a used Prius and this was my first time getting it serviced. Tom was great to work with and I appreciate his concern for customer service. this was my first time getting it serviced. Tom was great to work with and I appreciate his concern for customer service. More

I found Joanna to be very kind and considerate and efficient. I always am well taken care of when I visit the dealership to have my Prius serviced. efficient. I always am well taken care of when I visit the dealership to have my Prius serviced. More

Thomas - super friendly and helpful - of course, he's Thomas - super friendly and helpful - of course, he's from chicago! will keep his name in my file. i got the feeling he'd give great care for the Thomas - super friendly and helpful - of course, he's from chicago! will keep his name in my file. i got the feeling he'd give great care for the life of the car. More

We first talked with Mark Lewis on the phone. We needed a new 12volt battery for our Camry Hybrid 2007. Had to leave the car overnight, and was given a nice new free rental. Danielle called us early the next new 12volt battery for our Camry Hybrid 2007. Had to leave the car overnight, and was given a nice new free rental. Danielle called us early the next morning to say our Camry Hybrid was ready with fresh free car wash!! Mark and Danielle were professional, informative, and friendly as well as other staff (valet). The face of Toyota Santa Monica is the service from dedicated staff members. We live in the SF Bay Area and we're so impressed with the service we received at SM Toyota. The service is superb!!! When we are due for our next major maintenance interval, we'll be back to SM Toyota!!! You guys and gals ROCK!!! Don & Julie More

Manny Hernandez was incredibly helpful over the phone. He spoke with me about my vehicle's problem at length, explained the issue in depth, and provided a number of options that I could explore to fix the pr spoke with me about my vehicle's problem at length, explained the issue in depth, and provided a number of options that I could explore to fix the problem. He referred me to Alex Aidukas, who helped me when I came into the dealership. Alex was fantastic! He already knew what the issue was with my car, listened carefully to my concerns, and spoke with me at length about my repair options. He even washed my car while I was trying to decide what to do about the car repairs! Finally, Manny Ruiz was super friendly, incredibly helpful in getting competitive pricing for my service, and ensuring that my parts were ordered promptly. I also was quite impressed with Julio and Rebecca, who were positive, friendly, and very helpful. Manny Hernandez, Manny Ruiz, and Alex provided the best customer service I've every experienced at a mechanic. They went above and beyond to make sure that I received excellent service and a competitive price. They've made me a loyal Toyota of Santa Monica customer- because of them, I'll come back to Toyota for all of my service needs, and, because of them, I'll most likely purchase my next Toyota at your dealership. More

I can't say enough about how Chris Rinker went out of his way to help me. He treated my issue as though it was his own issue (even though he is the head of the sales department). way to help me. He treated my issue as though it was his own issue (even though he is the head of the sales department). More

I had brought my Toyota over from Hawaii about a year and a half ago and had taken it to the Toyota dealership in Culver City. They service was so bad there that I didn't want to take it to any Toyota anymor a half ago and had taken it to the Toyota dealership in Culver City. They service was so bad there that I didn't want to take it to any Toyota anymore. I was taking my car to random bodyshops when there was a strange fluid coming from the bottom of my car and one bodyshop said it was my radiator and another said it was engine oil...I was freaked out and called my sister (She's been a longtime Lexus customer) and she made me tow my car from North Hollywood to Toyota Santa Monica. There I met Alex. The service was night and day from what I got from Culver City. He got me in and out of there quickly, got me a loaner and all my overdue services done. HE'S AMAZING which is why I will always make a trip from North Hollywood to Santa Monica to get my service done with him. If anyone needs service done I would recommend making an appointment with him! More

I walked into Toyota to buy a brand new Yaris. The staff was not pushy at all and were friendly and worked with me on what I could afford to pay.I felt comfortable and being a woman who knows nothing about was not pushy at all and were friendly and worked with me on what I could afford to pay.I felt comfortable and being a woman who knows nothing about cars, felt safe and totally looked after. I drove away with my Yaris, extrenely happy with the whole experience. i have since taken my car in for two services and for some body repair. Both departments were excellent also, friendly, helpful,professionl and efficient with excellent results and the service and repairs were carried out very speedily. They organised a car hire which had a car waiting for me as I dropped off my car for repair and for the service a friendly guy, dropped me off to my yoga class whilst the car was being serviced. It's refreshing to go into an organisation where everyone is happy, helpful and excellent at their jobs. Thank you Toyota/Sion Santa Monica, I recommend you 100%. More

I brought my Prius in for service and a new battery. The work was well done and completed on time. I was very pleased with my service advisor and the discount he gave me on my battery. Overall, I had an e work was well done and completed on time. I was very pleased with my service advisor and the discount he gave me on my battery. Overall, I had an excellent experience. I got an appointment within 20 minutes of calling at 10:30am on a Friday, and the car was ready for pick-up before 4:30pm. More

I took my 08 Prius in for a 40,000 mile service. Mark was very friendly and very informative. When my car was ready, he called me immediately to let me know. He gave me some information about the condi was very friendly and very informative. When my car was ready, he called me immediately to let me know. He gave me some information about the condition of the car, but said there were no issues that couldn't wait to be taken care of at my next service. I appreciated his honesty very much. Sometimes I feel like service centers tend to push the customer into services that the customer may not need right away. It was refreshing to deal with Mark. I rated the price "okay" because I just wish it were cheaper to get my car serviced. More