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Toyota Santa Monica - Service Center

Santa Monica, CA

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231 Reviews

231 Reviews of Toyota Santa Monica - Service Center

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March 20, 2024

Basically a criminal enterprise. I took my care in because they kept messaging me saying I was "due for my scheduled PREPAID maintenance." I expected and received the call that says More

by mccarthage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Magana
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 13, 2023

There are no TSB on Mirai fuel door. Why make up issues and cause hardship for your customers for a few dollars. Toyota Santa Monica GM does not follow up on customer complaints. I More

by moinipanah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
available upon request. the name is not on your list.
February 26, 2022

I don't even know where to begin. .. The WORST customer service I've ever seen! Roadside Assistance is a joke! Yesterday, I had a tire blowout on the 105FWY during rush hour with a ch More

by daisy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marlon Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2022

They never reattached my glove box after removing it to service my dashboard. I found it in my back seat after driving away. Almost $3k in service and they left the car dirty for pickup. Very disappointed! More

by Kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
September 24, 2021

friendly staff, quick service. Offer a package deal for future service. Convenient hours on weekends to drop off and pick up. Offer Lift after drop off. More

by SCLKKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Doyle
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2021

I am giving you 4 stars because the service was excellent Nelson is always helpful but we tried calling to see when car would be ready several times and found out you have no one working the cashier or answ More

by LOLAPADDEN
Recommend Dealer
Yes
Employees Worked With
n/a
September 20, 2021

Nelson was polite, professional and made repair recommendations based on my budget and what was needed, The pay online was convenient, and Lyft ride home was a bonus. While the total price of servi More

by HAPPYTIMZ27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
September 18, 2021

Joanna was amazing! friendly and was very helpful. She gave me time estimate and was right on time. More

by JEN_0805
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joanna
September 18, 2021

Dependable, friendly, willing to go the extra mile to be helpful, solution oriented. More word, More

by LZENG78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim collins
September 18, 2021

The service advisor Jonathan Gilbert was exceptional Fast Knowledgeable and Courteous He also pointed out a problem with the accessory battery More

by LSI0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
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