Toyota Santa Monica

Disgusting! Hasn’t gotten back to me to fix my new scratched car. They said they’d will get back to me but never did!whatsoeverp scratched car. They said they’d will get back to me but never did!whatsoeverp More

Took great care of me and my car. Kept me informed of when my car was ready. Made the process of servicing my vehicle quick when my car was ready. Made the process of servicing my vehicle quick More

Joanna is a fabulous Toyota rep as are the others who always keep you updated. Joanna goes the extra mile and makes great suggestions for places to go while you're waiting, like good coffee and farmer's always keep you updated. Joanna goes the extra mile and makes great suggestions for places to go while you're waiting, like good coffee and farmer's market! More

Efficient check-in process but lack of updating on status of vehicle and unreliable finishing times. Not enough staff to support the demand of service. of vehicle and unreliable finishing times. Not enough staff to support the demand of service. More

My service advisor was prompt, cordial and attentive throughout my 6 month servi ce. It also was completed within the time frame that was projected. Excellent job! throughout my 6 month servi ce. It also was completed within the time frame that was projected. Excellent job! More

I have been taking my Toyota Camry 2017 to service at this dealer where I bought the car. Smooth check in, maintenance was explained clearly, updates by text and call made it easy to and the car was fin this dealer where I bought the car. Smooth check in, maintenance was explained clearly, updates by text and call made it easy to and the car was finished on time. More

Fast and easy meeting with the service advisor, Tim Collins. He has helped me with the maintenance service three times in the past two years. Excellent and helpful advice about my Prius which I purcha Collins. He has helped me with the maintenance service three times in the past two years. Excellent and helpful advice about my Prius which I purchased from the same Toyota dealership. More

Outrageously bad $195 just to give me a $1300 estimate to replace an obviously broken power antenna that Al & Ed’s will do for under $300 - highway robbery, replace an obviously broken power antenna that Al & Ed’s will do for under $300 - highway robbery, More

Santiago sold me a 2021 toyota rav 4 and was excellent. This was my first car purchase and I felt so confident with the deal due to his extensive product knowledge and ability to convey the vehicles worth This was my first car purchase and I felt so confident with the deal due to his extensive product knowledge and ability to convey the vehicles worth ; no sugarcoating. He was extremely patient with me and guided me step by step through all the available deals for the car I had my eye on and truly helped me understand the process in a way that makes you feel like a friend; not just a business transaction. I am in love with my new car and recommend this dealership to anyone wanting the BEST. More

Originally when husband made an appointment, the staff member made it for an old car we used to have. Then he didn't have a choice but to make another appointment for a different date. He saw the car in member made it for an old car we used to have. Then he didn't have a choice but to make another appointment for a different date. He saw the car in the parking lot for hours. The basic checkup took 15 minutes. More