Toyota Santa Monica

I had never owned a Pruis or been in a Pruis. Mercedes, BMW, Suburban, Cadallic's were our cars. My daughter is in Nursing school and doing her clinicals. Living in Southern California her time spent in t BMW, Suburban, Cadallic's were our cars. My daughter is in Nursing school and doing her clinicals. Living in Southern California her time spent in traffic along with rising gas prices set me out to look for another option for her car. I was looking early Sunday morning of Thanksgiving weekend of 2010 and the dealership used auto group was not open however Chilly Decostro a salesman had just arrived as well. While I didn't like the way the Pruis looked at first glance and was headed to my car I was approached by Chilly Decostro. Chilly Decostro took the time to understand my concerns for gas milage and objections over the way they looked and what my price range was as I was paying cash. Once I spent a good hour understanding how a hibyrd worked, the weight of the Pruis adding to get up up and go as well as test drove one I was open to the idea. Years ealier I had driven a Lexus mini SUV and hated the lack of power in their first model hibryd and marginal gas improvment but would of bought one otherwise. While I was looking to spend 10,000 - 12,000 I did fall in love with the interior of a lease buy back with white leather, wooden dash inlays, back up camera, sport wheels.... more what our family was use to. Yes Chilly listened to me and was NOT about to let me leave without seeing this car as this was my last objection, not being visually pleasing. I was going to have to send more cash to get what I wanted. I did not have my full wallet on me as I had left for coffee that Sunday morning and went driving by the Toyoto dealership. I bought the car with $100 CASH down as I didn't want to loose the car. Anyone else would call Chilly crazy for trusting what I said was true. At the least it would of tied up a great seller at the end of the month through the first of the year. Monday morning the money was wired from my bank leaving $26,000 in the coffers of Santa Monica Toyota 24 hours after my $100 deposit. Chilly Decostro brought the car to our beach house in Malibu the following morning and I drove him back with to the dealership; Chilly was now charged with the duty to find another hybrid! My daughter the VERY happy driver of her new Pruis!!! The gas milage has been amazing. Her Gas bill alone has dropped $300 a month. Our Pruis is cuter and fancer than anyone we have ever seen. On top of that, I can relax knowing it was a certified car, additionally purchased the extended 100 bumper to bumber and the service package so my daughter can truly have a start for her new life at Chilly's urging. Thank you Santa Monica Pruis for having such a bubbly, smart and ambitious salesman as Chilly Decostro, otherwise we would not have a Pruis or any Hibryd cars. Our family has a Highlander now as well and Chilly is on the lookout for the perfect second Pruis. More

Max was very friendly and the car he sold to me is far better than I had ever expected to buy. I would recommend everyone to go to him if they want to buy a good car. He went out of his way to help and better than I had ever expected to buy. I would recommend everyone to go to him if they want to buy a good car. He went out of his way to help and take care of my needs and I really appreciate his help. Recommanded by Priyanka More

When I was shopping for my car, I was really frustrated with a number of the dealerships I walked into. In contrast, Santa Monica Toyota and specifically Chille was extremely honest and informative in hel with a number of the dealerships I walked into. In contrast, Santa Monica Toyota and specifically Chille was extremely honest and informative in helping me find a car. Even though I didn't end up buying a Toyota, I would recommend Santa Monica Toyota to my friends and family, and if I were in the market for a car, I would definitely go to Chille. More

I walked into Toyota to buy a brand new Yaris. The staff was not pushy at all and were friendly and worked with me on what I could afford to pay.I felt comfortable and being a woman who knows nothing about was not pushy at all and were friendly and worked with me on what I could afford to pay.I felt comfortable and being a woman who knows nothing about cars, felt safe and totally looked after. I drove away with my Yaris, extrenely happy with the whole experience. i have since taken my car in for two services and for some body repair. Both departments were excellent also, friendly, helpful,professionl and efficient with excellent results and the service and repairs were carried out very speedily. They organised a car hire which had a car waiting for me as I dropped off my car for repair and for the service a friendly guy, dropped me off to my yoga class whilst the car was being serviced. It's refreshing to go into an organisation where everyone is happy, helpful and excellent at their jobs. Thank you Toyota/Sion Santa Monica, I recommend you 100%. More

I had been looking for a car through various sources before (literally) walking into the Toyota Scion Santa Monica dealership one afternoon. Although I didnt find a car that day, Chille DeCastro contin before (literally) walking into the Toyota Scion Santa Monica dealership one afternoon. Although I didnt find a car that day, Chille DeCastro continued to research my "car requirements" to no avail. He kept me informed of new inventory without any pushy salesman qualities, but rather, with genuine interest and charm (you cant help but love his smile :)) I'm happy to say, that we are now the happy owners of a used Toyota Scion XB and the experience couldnt have been easier. No hassles....you cant beat that!! Thanks Chille and Toyota Scion Santa Monica for making the used car buying process a pleasant experience and more importantly, one that I feel confident about making. Dina More

The service, in our case, made the sale! Chille The service, in our case, made the sale! Chille DeCastro was everything one would want in a sales performance capacity. He was responsive, hones The service, in our case, made the sale! Chille DeCastro was everything one would want in a sales performance capacity. He was responsive, honest and forthcoming to all our questions. He neither rushed us into the sale, nor did he back-pedal when we submitted an offer below the asking price. Both he and his manager "Bob" went the proverbial 'extra mile' to make us happy, giving us no hassles in meeting our requests, such as when we asked for some detail work to be done on the car. Now, that we are 'old' customers, they are still there for us in helping establish our blue-tooth usage etc. We love the treatment received at this dealership, and have high recommendations, all around, for their service, friendliness, honesty, helfulness and pricing of their merchandise. This long-time Santa Monica dealership definitely seems to stand by the product they sell ----> cars. The management and sales personel, like Chille DeCastro, also stand by the people who buy their product ---> their customers. It's great when you can buy a wonderful car, and have a fun, memorable, and satisfying experience in the process of doing it, too! I will definitely recommend this dealership to others! More

The service was wonderful. Buying a car can be very nerve racking (and it was) but they eased the process as much as possible. They really worked hard to make sure I found the perfect car for the right prici racking (and it was) but they eased the process as much as possible. They really worked hard to make sure I found the perfect car for the right pricing that I could afford. I would definitely recommend this dealership to anyone else. More

Great experience starting with realistic pricing. Simply the best price for the vehicle I was looking for. Financing was quick. My salesperson Max Riley was knowledgeable and had answers for all my questi the best price for the vehicle I was looking for. Financing was quick. My salesperson Max Riley was knowledgeable and had answers for all my question. No pressure involved. Best car buying experience so I highly recommend Santa Monica toyota. More

NO HIGH PRESSURE SALES! That's probably the most amazing thing about the people I mentioned who work at this dealership. They are infinitely patient (and I'm a very high maintenance, demanding customer) and thing about the people I mentioned who work at this dealership. They are infinitely patient (and I'm a very high maintenance, demanding customer) and let you make a decision at your own pace. They don't push you into anything you don't want, and they ALWAYS take your phone calls or call you back. I have each of their cell numbers, and I've never had a problem. I LOVE MY CAR!!! And I highly recommend these guys. They take good care of you, and honor all requests... no matter how silly (like I said, I'm high maintenance). Had I known they were so awesome, I would have gone to this dealership, before making contact with others. Car shopping for me is normally a nightmare. This is the first good experience I've had at a car dealership... EVER. I'm not kidding. Thank you guys for your patience, and kindness, and overall awesomeness. I truly appreciate it. More

Finance department signed me up for extended care warranty and pre-paid maintenance, neither of which I asked for. When I tried canceling the two, they told me repeatedly they would and then that the warranty and pre-paid maintenance, neither of which I asked for. When I tried canceling the two, they told me repeatedly they would and then that they had, neither was true. I had to call the head Toyota customer service to cancel them on my own. When I tried telling the dealership about my dissatisfaction in the way things were handled, they couldn't have cared less. I would never again buy a car from Toyota of Santa Monica or let anyone I know go down the same path. More