Toyota Santa Monica

Manny Hernandez was incredibly helpful over the phone. He spoke with me about my vehicle's problem at length, explained the issue in depth, and provided a number of options that I could explore to fix the pr spoke with me about my vehicle's problem at length, explained the issue in depth, and provided a number of options that I could explore to fix the problem. He referred me to Alex Aidukas, who helped me when I came into the dealership. Alex was fantastic! He already knew what the issue was with my car, listened carefully to my concerns, and spoke with me at length about my repair options. He even washed my car while I was trying to decide what to do about the car repairs! Finally, Manny Ruiz was super friendly, incredibly helpful in getting competitive pricing for my service, and ensuring that my parts were ordered promptly. I also was quite impressed with Julio and Rebecca, who were positive, friendly, and very helpful. Manny Hernandez, Manny Ruiz, and Alex provided the best customer service I've every experienced at a mechanic. They went above and beyond to make sure that I received excellent service and a competitive price. They've made me a loyal Toyota of Santa Monica customer- because of them, I'll come back to Toyota for all of my service needs, and, because of them, I'll most likely purchase my next Toyota at your dealership. More

This is my second car I got from Toyota Santa Monica, they are always great. Very friendly and low pressure. Made it a fun experience. Thanks guys! they are always great. Very friendly and low pressure. Made it a fun experience. Thanks guys! More

I can't say enough about how Chris Rinker went out of his way to help me. He treated my issue as though it was his own issue (even though he is the head of the sales department). way to help me. He treated my issue as though it was his own issue (even though he is the head of the sales department). More

I have owned a Toyota vehicle since the year 1999 and decided to hand down my Forerunner to my son and invest in a new Toyota Sequoia. I called John to help me with the process of buying a new car. I k decided to hand down my Forerunner to my son and invest in a new Toyota Sequoia. I called John to help me with the process of buying a new car. I knew exactly what I wanted--color, style, etc. and John took care of every detail in finding the vehicle of my choice, especially with me in Little Rock, Ark and him in Santa Monica, CA. His salemanship, knowledge and efficiency were excellent. I am very pleased with my Sequoia and will be sure and call John again in the future. More

I was lied to about the deal I made with the salesman. He agreed to take my old lease "as is" and I would lease a new car. No money out of pocket, I drive off in a new lease-- end of story. 5 months lat He agreed to take my old lease "as is" and I would lease a new car. No money out of pocket, I drive off in a new lease-- end of story. 5 months later I get a bill for my old lease for wear and tear. I spoke to 3 different managers at the dealership and they all gave me the run-around. I will never purchase/lease another Toyota product for the rest of my life, nor will anyone in my family/close friends. Way to lose loyal customers over $578. Have you seen your ratings on sites like yelp or citysearch? They are pathetic, and now I know why. More

I started at Toyota, then went to see the Scion and ran into Steve. He was interested, funny and spoke the language of my peers (I'm 62 and semi-retired) Also, he said they just give a price and no playing into Steve. He was interested, funny and spoke the language of my peers (I'm 62 and semi-retired) Also, he said they just give a price and no playing aroound. i'm not a negotiator type. I then worked with Inez and Stuart and met other members of the their Internet team. All helpful and friendly, and workin together as a team (i know that they dont build the car nor repair it, but if they were confident of the product and had been there awhile...it enhances my expectations of the product- coming from a 30+ yr owner of Hondas, this was important)Stuart gave me my test drive and responded to my joke about a parking ticket by taking $$ off the price. Steve was there through the final paperwork and final car inspection/explanations. Kristen did the $$ and additonal (LoJack and 3 more years of maintenance) options, with great efficiency, and again gave me a $100 off when i got my arithmetice goofed up. I have already experienced the repair side of the house (which better be good, i've got the free 2 years, plus the 3 i bought), for the LoJack installation. They made room for me in the schedule, without my asking or insisting and it was done in the time they said. So far, real happy. More

I would not hesitate to recommend this Toyota dealership. My husband and I were treated very well. Max was most knowledgeable, courteous, and professional. He took time to go over all the aspects of the C My husband and I were treated very well. Max was most knowledgeable, courteous, and professional. He took time to go over all the aspects of the Camry that we were interested in. He even tuned the radio for us. We were very impressed with Max and wish him well. More

The sales representatives are really friendly and aren't pushy at all. Every employee is great, from the sales reps, to the managers, and down to the financing. They offered us the best financing options. E pushy at all. Every employee is great, from the sales reps, to the managers, and down to the financing. They offered us the best financing options. Even after giving us a great finance option, they even managed to lower it even further due to good credit. Overall, great dealership. More

Long-standing community dealership with very good reputation. Met "Max", asked him to call if he found given used cars. He was persistent, honest about "how long they may have the car(s)". Not pus reputation. Met "Max", asked him to call if he found given used cars. He was persistent, honest about "how long they may have the car(s)". Not pushy. EXTREMELY knowledgeable about detailed operation of the cars features... especially computerized systems. Down-to-earth, positive representative of the dealership. VERY aware of customer wants/dislikes. We went in to look at a Rav4, but saw/bought a Hylander instead. "Micky" was friendly, detailed in researching "other cars for sale in area". Up front about costs, quality of options (Xilon; warranties). Low-key. Credible. More

This was my first time buying a car and the experience way exceeded my expectations! My salesman was Chille DeCastro and he was the most easy going, friendly, awesome guy you'll ever meet. He helped me wi way exceeded my expectations! My salesman was Chille DeCastro and he was the most easy going, friendly, awesome guy you'll ever meet. He helped me with everything I needed and more, and went way beyond the call of duty. He made a scary experience for a first time car buyer very simple and kind of fun. He was extremely helpful and informative when it came to which car would be the best for me. Im so happy with my choice and the customer service I got while shopping at Toyota Scion Santa Monica. More