Toyota Santa Monica

I had my Prius serviced today. It is a used Prius and this was my first time getting it serviced. Tom was great to work with and I appreciate his concern for customer service. this was my first time getting it serviced. Tom was great to work with and I appreciate his concern for customer service. More

Toyota 6/20/12 On 6/19/12 I took my car in for Toyota 6/20/12 On 6/19/12 I took my car in for service. When receiving my car. The car was washed very poorly. I still had BUGS all over the f Toyota 6/20/12 On 6/19/12 I took my car in for service. When receiving my car. The car was washed very poorly. I still had BUGS all over the front and on the mirrors. I looked at the paint and noticed all the millions of Small Scratches. They look like scratches from washing/drying the car. The car was bought about a month ago. The only place I have had the car washed was the Toyota Dealer in Santa Monica. When I was talking to Saul he said to bring it in on 6/20/12 and he will have someone from the body shop buff out all the small scratches. I brought the car in on 6/20/12. I was greeted by Marlon Castillo. He then brought Katie Shiver. She looked at the car and said with a Smirk on her face “These Scratches” I told her the scenario that you can only see all the scratches in the sun and not in the shade and Saul asked me to bring it in. The weather was overcast and no sun. She said she doesn’t know if she has anyone that can do it today. So she made a phone call and asked around. She said to leave the car and she will try to find someone to do it but she wasn’t sure. I said, I made an Apt with Saul and don’t want to leave the car if no one is going to work on it. He’s the one that told me to come back on 6/20/12 and it will be taken care of. Katie Shiver went and talked to another gentleman. After talking to him, she came back to the car and told me with a bad attitude and smirk on her face. She told me that she didn’t think that buffing the car would do anything and if it did, the car would have scratches in it again. I asked her if she was a professional with paint finishes. She told me “I’m just telling you what the other gentleman told me” well that’s the same opinion she told me when she first looked at the car, plus the other gentleman never looked at the car. She had a bad attitude from the beginning. When I was getting an attitude, I said forget it, I need to go. She went back into the office and laughed at me well I was leaving. I got back out of the car and asked Marlon “service manager” for someone to call me back. I have a complaint. I personally think I had bad customer service. When I bought the car the sales pitch was “Well wash it for free as long as you own the car”. Now that I bought the car, it seems like all I get is a poorly washed car. Never the inside, outside is poorly washed and Rims never touched. I now see what kind of customer service I receive after I buy a car. I thought by buying a new car, I know the history of the car and whatever goes wrong with it, I did it. Thanks for ruining my dreams of owning a brand new car. Very unsatisfied customer Tony Duffy More

I found Joanna to be very kind and considerate and efficient. I always am well taken care of when I visit the dealership to have my Prius serviced. efficient. I always am well taken care of when I visit the dealership to have my Prius serviced. More

I've bought cars from Santa Monica Toyota for the past 23 years and would never consider going anywhere else. Prices are great, no one is better than Billy, and the service on my cars has always been grea years and would never consider going anywhere else. Prices are great, no one is better than Billy, and the service on my cars has always been great. I will not go anywhere else to buy a Toyota. More

John Bunch, was great to work with and made the transaction easy-which gave me confidence in my pre-owned vehicle. Beyond happy with my purchase! transaction easy-which gave me confidence in my pre-owned vehicle. Beyond happy with my purchase! More

I had a horrible experience with this dealership. They are not hungry for your business and therefore will advise you wrong repeatedly as they are not interested in the needs and interests of the customer are not hungry for your business and therefore will advise you wrong repeatedly as they are not interested in the needs and interests of the customer whatsoever. For example, I came in wanting to lease a new car and was told I would be unable to do so and only would be able to finance a used car. The very next day I visited my family dealership, Toyota Carlsbad in the San Diego area and leased a new car no problem. I highly recommend steering clear of this dealership More

If you ever thought that integrity, excellence, courtesy, kindness and competence are not the attributes of an automobile sales professional you will be pleasantly surprised buying your next car from Mr. Iva kindness and competence are not the attributes of an automobile sales professional you will be pleasantly surprised buying your next car from Mr. Ivann Garcia of Toyota of Santa Monica. Mr. Garcia is the first ever sales professional in the automobile industry I have experienced in my past 26 years of buying cars who puts people, integrity and helpfulness before $$$$$! His values and principles are based on his strong faith and belief and the fact that he is a Man of God. Mr. Garcia is a worthy ambassador of Toyota of Santa Monica's No.1 worldwide dealer franchise status. Both of his colleagues Mr. Stuardo Monterroso, Pre-Owned Sales Manager and Mr. Tony Garcia, Finance Manager where also a pleasure to deal with during my effortless, efficient and joyful buying experience. More

Mark is very kind and patient. He shows me every possible solution according to my situation and requirements. I'm really impressed that he treats me like a friend. He does not always persuade me buying, but solution according to my situation and requirements. I'm really impressed that he treats me like a friend. He does not always persuade me buying, but telling me what is good for me and what is not worthy enough. I'll definitely recommend him to my friends. More

We leased a 2011 Camary. Amir made it so painless and easy that we came back the next week and leased a second. That was a first for us. easy that we came back the next week and leased a second. That was a first for us. More

Took advantage of the Pruis special. I had a bad experience at Manhattan Beach Toyota. Santa Monica was able to match the price I wanted and had the car ready for me when I got there. Jason was grea experience at Manhattan Beach Toyota. Santa Monica was able to match the price I wanted and had the car ready for me when I got there. Jason was great. Went out of his way and is a very hard worker. Unfortunately, it was the last day of the promotion and there were tons of people in line for paperwork, so that took forever! We were the last ones to leave. Jason tried his very hardest to speed things up, but there is only so much he can do. I would recommend Jason to anyone looking to get a Toyota. More