Toyota Santa Monica

I made the mistake of making an appointment during one of the lunch hours, I have always been appreciative of prompt and courteous service but this was the first time, in 12 years, there was not one person i the lunch hours, I have always been appreciative of prompt and courteous service but this was the first time, in 12 years, there was not one person in any of the booths, I kept asking anyone that passed by what was going on which is how I found out it was lunch time but 2 people should have been out there. And there was someone waiting longer than I so it turned out I spent 30 minutes to leave my car for service; which made me late for my next appointment to which I walked. I had given myself enough time for my 10 minute walk, thinking I'd be at Toyota for about 10 minutes. I still would recommend Toyota because I don't base judgement on one experience. More

Daniel Hill and Kevin Foster and Joe Magana were really helpful, informative and very patient. We felt we had good information and support to make our decision to purchase our RAV4. We are very happy with helpful, informative and very patient. We felt we had good information and support to make our decision to purchase our RAV4. We are very happy with the whole experience. More

Disgusting! Hasn’t gotten back to me to fix my new scratched car. They said they’d will get back to me but never did!whatsoeverp scratched car. They said they’d will get back to me but never did!whatsoeverp More

Service department is lazy and very inconstant. I have canceled my Toyota Care because of it. I was told that my service was not economical for them even though I had purchased Toyota Care canceled my Toyota Care because of it. I was told that my service was not economical for them even though I had purchased Toyota Care More

Took great care of me and my car. Kept me informed of when my car was ready. Made the process of servicing my vehicle quick when my car was ready. Made the process of servicing my vehicle quick More

Efficient check-in process but lack of updating on status of vehicle and unreliable finishing times. Not enough staff to support the demand of service. of vehicle and unreliable finishing times. Not enough staff to support the demand of service. More

Joanna is a fabulous Toyota rep as are the others who always keep you updated. Joanna goes the extra mile and makes great suggestions for places to go while you're waiting, like good coffee and farmer's always keep you updated. Joanna goes the extra mile and makes great suggestions for places to go while you're waiting, like good coffee and farmer's market! More

My service advisor was prompt, cordial and attentive throughout my 6 month servi ce. It also was completed within the time frame that was projected. Excellent job! throughout my 6 month servi ce. It also was completed within the time frame that was projected. Excellent job! More

Santiago sold me a 2021 toyota rav 4 and was excellent. This was my first car purchase and I felt so confident with the deal due to his extensive product knowledge and ability to convey the vehicles worth This was my first car purchase and I felt so confident with the deal due to his extensive product knowledge and ability to convey the vehicles worth ; no sugarcoating. He was extremely patient with me and guided me step by step through all the available deals for the car I had my eye on and truly helped me understand the process in a way that makes you feel like a friend; not just a business transaction. I am in love with my new car and recommend this dealership to anyone wanting the BEST. More

Outrageously bad $195 just to give me a $1300 estimate to replace an obviously broken power antenna that Al & Ed’s will do for under $300 - highway robbery, replace an obviously broken power antenna that Al & Ed’s will do for under $300 - highway robbery, More