Toyota Santa Monica

Mark Ashtini was very helpful with getting me into a new Tacoma. It was quick, and easy. Tacoma. It was quick, and easy. More

The process was efficient, I felt I had the information I needed to make an informed decision, and finally, I felt the dealership tried to partner with me rather than compete with me for a great deal to be m needed to make an informed decision, and finally, I felt the dealership tried to partner with me rather than compete with me for a great deal to be made More

I have been coming to Santa Monica Toyota since 2016 and I have always had great service. The sales and service department are very friendly and helpful. I have always had great service. The sales and service department are very friendly and helpful. More

I came in and ended up looking at a new car. The salesperson that i initially spoke with was not the salesperson that I worked out the deal with the next day. I was offered one deal, then the deal c salesperson that i initially spoke with was not the salesperson that I worked out the deal with the next day. I was offered one deal, then the deal changed after my credit was run (understandable enough). I was then given an offer of 4% financing with a co-signer, which then changed to 4.89% financing after it was discussed with financing. That fell through, as well and I ended up getting a much higher interest rate for a longer term. Had the higher interest rate been disclosed after my initial credit check, I probably wouldn’t have bought the car. I felt like I was pushed to make this purchase without all of the information. On top of this, once I finished signing my paperwork, no one realized I also had a trade-in, so I had to sign paperwork again. I signed three contracts with Toyota Santa Monica, each one worse than the one before it. I would never come here again because while I understand credit and financing, the communication between the sales and financing departments was terrible. More

In the past year or two I feel like the service at this location has gown downhill. It simply doesn't feel like there is a desire to provide excellent service and address my concerns as a customer. I have location has gown downhill. It simply doesn't feel like there is a desire to provide excellent service and address my concerns as a customer. I have been leasing from this Toyota dealership for the past 8 years, but I am considering going elsewhere, as I often feel that my concerns are not particularly important to the service staff. The attitude is best described as blase. Also I have no evidence that my vehicle is ever sanitized after being serviced. I always do this myself. I was disappointed recently as I brought my car in for it's scheduled maintenance, waited 4.5 hours for it to be finished, and then just 3 weeks later, an indicator light started coming on re: the washer fluid. This shouldn't happen so soon after a service. Feels like sloppy work. More

One of your service advisers sent me away to another dealership because I complained that Santa Monica didn't have a loaner car for me to use while my Mirai was being serviced. ONe. the Mirai comes with dealership because I complained that Santa Monica didn't have a loaner car for me to use while my Mirai was being serviced. ONe. the Mirai comes with a 21 day car loaner service and Two. only Santa Monica Toyota has the equipment to service the Mirai. So, he was wrong on both counts. And they forgot to reset the service lights on the car. My car still is telling me to get windshield wiper fluid. If I didn't have to go to SM Toyota for service I'd go to Marina Del REy or Manhattan Beach. Manhattan beach is the best looking dealership around. Santa Monica is a poor reflection on the amount of business it does, it's run down and looks like a crack shack. More

My car was repaired quickly and much to my surprise, it was still under warranty for my particular problem. Best news I have had in a while! was still under warranty for my particular problem. Best news I have had in a while! More

Excellent service,friendly service staff good service from parts department .They gave me Uber service and it was very fast.service finish in good time from parts department .They gave me Uber service and it was very fast.service finish in good time More

Excellent customer service. Highly recommend the Santa Monica Toyota Service Center for everyone. They are busy, but for a reason. They customers a loyal to this Service Center. Monica Toyota Service Center for everyone. They are busy, but for a reason. They customers a loyal to this Service Center. More

Joanna that I dealt with it was excellent happy I got the work done quickly. I don’t think I need to say more than that work done quickly. I don’t think I need to say more than that More