Toyota Santa Monica

This is the first time I purchased on line, and Diana was godsend. I worked out a price and availability by email before going to the dealership. She was honest and insightful, and answered all my questions godsend. I worked out a price and availability by email before going to the dealership. She was honest and insightful, and answered all my questions in detail. She referred me to good sources of information for the vehicle that were objective and helpful (for aftermarket equipment). You made sure I drove the vehicle (an FJ Cruiser) early in the process to make sure I was comfortable with my choice. There was absolutely no haggling over price once it was set on line. I appreciated that she informed me of all of the options, including ones not on the internet. In the end, I was able to collect my vehicle after about an hour at the dealership. It was a terrific experience at Santa Monica Toyota, primarily because of Diana. I guess the best part for me was the low pressure nature of the process. I will use online exclusively for any future vehicle purchases. More

I cannot say enough of what a horrible experience we had to go through this weekend!!! All I have to say: NEVER EVER GO to Toyota Santa Monica and especially their Used Cars department on Santa Monica Bl to go through this weekend!!! All I have to say: NEVER EVER GO to Toyota Santa Monica and especially their Used Cars department on Santa Monica Blvd. and 11th street. Sales person Josh is probably the rudest and most unpleasant person to work with and his manager Mike is sneaky and you have to be very careful before you decide to close the deal. They had forced us to buy 2 years of Powertrain warranty for $1,500!!! using an excuse that the bank will not finance the car without it. The only reason we closed a deal is because they had the exact car we were looking for and didn’t have much time to look around. If you have a few dealerships to go though, and Toyota of Santa Monica is one of them, please, STAY AWAY! Natalie 6-28-2010 More

had a simple oil change: it took 3(!) hours, and afterwards about a month later some strange noises started, which makes me wonder... poor service, shady place afterwards about a month later some strange noises started, which makes me wonder... poor service, shady place More

Dealing with the Internet/Fleet department was originally painless prior to purchase of vehicle. A refundanble deposit was given over the phone to secure an incoming Sienna. Deposit left on 9/16, productio painless prior to purchase of vehicle. A refundanble deposit was given over the phone to secure an incoming Sienna. Deposit left on 9/16, production also 9/16, told delivery 9/23 (plus/minus a couple of days). I phoned on 9/23 to check status and was told that salesperson made a mistake; delivery wouldn't not be until first week of October. No problem... phoned again 9/30, left message, and my call was avoided. So, 10/1 I called again to speak to someone other than my salesperson. Again, this new person was friendly and professional. I "played" the new customer and asked if I wanted to put a deposit down on this particular vehicle. I went ahead, at that point, to explain my situation since I just found out my name was NOT even on the hold list for the vehicle. Sure they charged my credit card, but no backing to show. So, after losing faith I started shopping again. I found a dealership that, after mentioning my bad experience, checked status of that Sienna allocated for Santa Monica. They explained, as much as they hate the thought, that it has landed and probably sold to some other party. Furious, I asked (politely) for my deposit be withrawn. They are making it a bit complex now with asking me to come in the discuss before they refund...! 10/8 Now, and they still claim no Sienna. More