Toyota Santa Monica

NO HIGH PRESSURE SALES! That's probably the most amazing thing about the people I mentioned who work at this dealership. They are infinitely patient (and I'm a very high maintenance, demanding customer) and thing about the people I mentioned who work at this dealership. They are infinitely patient (and I'm a very high maintenance, demanding customer) and let you make a decision at your own pace. They don't push you into anything you don't want, and they ALWAYS take your phone calls or call you back. I have each of their cell numbers, and I've never had a problem. I LOVE MY CAR!!! And I highly recommend these guys. They take good care of you, and honor all requests... no matter how silly (like I said, I'm high maintenance). Had I known they were so awesome, I would have gone to this dealership, before making contact with others. Car shopping for me is normally a nightmare. This is the first good experience I've had at a car dealership... EVER. I'm not kidding. Thank you guys for your patience, and kindness, and overall awesomeness. I truly appreciate it. More

Finance department signed me up for extended care warranty and pre-paid maintenance, neither of which I asked for. When I tried canceling the two, they told me repeatedly they would and then that the warranty and pre-paid maintenance, neither of which I asked for. When I tried canceling the two, they told me repeatedly they would and then that they had, neither was true. I had to call the head Toyota customer service to cancel them on my own. When I tried telling the dealership about my dissatisfaction in the way things were handled, they couldn't have cared less. I would never again buy a car from Toyota of Santa Monica or let anyone I know go down the same path. More

Max is an attentive and respectful dealer who listens to what you want and has your interests in mind. He never makes you feel unimportant, and he works hard to give you the best deal you can find, always e what you want and has your interests in mind. He never makes you feel unimportant, and he works hard to give you the best deal you can find, always encouraging you to compare his deal to surrounding dealers. The car we bought was a 1-heard old mint condition mustang convertible. Perfect, and the price was a steal. The finanicing office worked even further to bring our interest rate way down. We couldn't be more satisfied. One more important point; Max doesn't sell a car that's not the pinnacle of worthiness. I had my eye on a beautiful BMW Z4 he'd just gotten in; it hadn't even gone to detail yet. The next day, when I inquired about it, Max told me it would not sell from their lot, because an engine problem had been found. Their standard for mechanical worthiness is thus very high. If you want a used car that looks and drives like new, but at a used car price, go see Max Riley. More

This dealer was great, the car I wanted at the best price I could research. I love my Prius... I can see why they are the number #1 Prius Dealer in the nation. I would give these guys last chance of refusal I could research. I love my Prius... I can see why they are the number #1 Prius Dealer in the nation. I would give these guys last chance of refusal on any deal you can find elsewhere. Billy Rinker the Sales Manager made sure I could not say no! More

Toyota of Santa Monica was the only dealer out of four that did not have any problem with our VRRRM (cash for clunker) trade-in despite all being authorized dealers. We were able to negotiate a fair pric that did not have any problem with our VRRRM (cash for clunker) trade-in despite all being authorized dealers. We were able to negotiate a fair price over the phone quickly and with minimal hassle. Salesperson Liz was very friendly to work with as was Karim the finance man. Have already recommended this dealer to friends and family. More

Our buying experience was everything we hoped for. We informed Tony that we were looking for a good used RAV4, and within two days he had found exactly what we were looking for! Tony made the entire buyi informed Tony that we were looking for a good used RAV4, and within two days he had found exactly what we were looking for! Tony made the entire buying process smooth and painless, and even got us a very fair offer for our trade-in. Additionally, Devorah, the finance manager, got us a great finance rate and informed us of our options without any pressure. From start to finish, this was a great buying experience. More

I brought my Prius in for service and a new battery. The work was well done and completed on time. I was very pleased with my service advisor and the discount he gave me on my battery. Overall, I had an e work was well done and completed on time. I was very pleased with my service advisor and the discount he gave me on my battery. Overall, I had an excellent experience. I got an appointment within 20 minutes of calling at 10:30am on a Friday, and the car was ready for pick-up before 4:30pm. More

DO NOT BUY FROM THESE JERKS! Lying Thieves! I came in with the ad from the LA Times, and after 2 hours of test driving and paperwork, all of the sudden the deal was THOUSANDS of dollars more than what th with the ad from the LA Times, and after 2 hours of test driving and paperwork, all of the sudden the deal was THOUSANDS of dollars more than what they had promised me! They were really slick and unapologetic about wasting my day. DO THE WORLD A FAVOR and DO NOT GO TO THEM! Let this business fail, the salesman promised me WITH A HANDSHAKE a certain price and is a dishonorable human being. After walking out the door they brought in a SLICK WILLY who tried to explain to me that their newspaper ad is a bait and switch and that is how they do business. They are dishonorable people that will waste your time. GO ELSEWHERE! I will be reporting them to the DMV and better business association. More

It was a pleasure purchasing my new Prius from Dan a few months ago. He was VERY responsive to my million email inquiries and really informative and friendly in person. I was undecided if I wanted a new or months ago. He was VERY responsive to my million email inquiries and really informative and friendly in person. I was undecided if I wanted a new or used Prius and which specific model/options. Dan was very accommodating and allowed me to spend time sitting in, and test driving, vehicles. (Of course I ended up the most expensive Prius on my list;-) Cheers, Elana More

I took my 08 Prius in for a 40,000 mile service. Mark was very friendly and very informative. When my car was ready, he called me immediately to let me know. He gave me some information about the condi was very friendly and very informative. When my car was ready, he called me immediately to let me know. He gave me some information about the condition of the car, but said there were no issues that couldn't wait to be taken care of at my next service. I appreciated his honesty very much. Sometimes I feel like service centers tend to push the customer into services that the customer may not need right away. It was refreshing to deal with Mark. I rated the price "okay" because I just wish it were cheaper to get my car serviced. More