Toyota Santa Monica

Customer service was well below what u had experienced in the past. Nathan seemed uninterested and not engaged in sincerely wanting to help me out with my car’s 60k mile service. Not returning with him in my the past. Nathan seemed uninterested and not engaged in sincerely wanting to help me out with my car’s 60k mile service. Not returning with him in my future visits—if I bring my car at all to this dealership. More

This place did not did the service to my car and just returned it to me. I waited for more than two hours and got really disappointed. Never gonna come back. returned it to me. I waited for more than two hours and got really disappointed. Never gonna come back. More

For the past 4 years Toyota of Santa Monica has provided abysmal service. This last visit was a complete 180. The service advisor (Victor?) was excellent... my car was returned well ahead of when promised.. abysmal service. This last visit was a complete 180. The service advisor (Victor?) was excellent... my car was returned well ahead of when promised... and the wifi worked. I hope this turned-corner is the new normal. More

Great service. Staff is always friendly and very helpful. I would highly recommend Toyota of Santa Monica. I would highly recommend Toyota of Santa Monica. More

The adviser, Joanna Morgan was professional and informative for the software upgrade. The sales person, Dan Burnes is very helpful and honest during the buying process informative for the software upgrade. The sales person, Dan Burnes is very helpful and honest during the buying process More

I made an appointment online for the next day. It was easy and widely available for all time. I picked a 7am slot. The service manager and technicians are ready to roll at 7. I got text messages for upda easy and widely available for all time. I picked a 7am slot. The service manager and technicians are ready to roll at 7. I got text messages for update and estimated time for completion. I was well informed and pleased with the service. More

The phone always goes to an automated system. The directory in the system does not connect you to the right person or any person. I always end up speaking with different people every time and I have directory in the system does not connect you to the right person or any person. I always end up speaking with different people every time and I have to call multiple times. No one ever returns a call or calls to give an update. They all seem to be nice and caring, but the concern never gets resolved and there is never a callback or update. More

My experience at the Santa Monica Toyota dealership was excellent. Everyone was professional, knowledgeable, helpful and friendly. And I love the Camry that I purchased. I would recommend everyone loo excellent. Everyone was professional, knowledgeable, helpful and friendly. And I love the Camry that I purchased. I would recommend everyone looking to buy a car to go to this dealership first. Molly More

Very fast and efficient. My technician had me in and out in the morning and called me by 12 to pick up! in the morning and called me by 12 to pick up! More

I really appreciate the way that they help me , they very nice and polite and help to deal and be happy with the price. and the service was the best!!! nice and polite and help to deal and be happy with the price. and the service was the best!!! More