Toyota Santa Monica

For the past 4 years Toyota of Santa Monica has provided abysmal service. This last visit was a complete 180. The service advisor (Victor?) was excellent... my car was returned well ahead of when promised.. abysmal service. This last visit was a complete 180. The service advisor (Victor?) was excellent... my car was returned well ahead of when promised... and the wifi worked. I hope this turned-corner is the new normal. More

This place did not did the service to my car and just returned it to me. I waited for more than two hours and got really disappointed. Never gonna come back. returned it to me. I waited for more than two hours and got really disappointed. Never gonna come back. More

Customer service was well below what u had experienced in the past. Nathan seemed uninterested and not engaged in sincerely wanting to help me out with my car’s 60k mile service. Not returning with him in my the past. Nathan seemed uninterested and not engaged in sincerely wanting to help me out with my car’s 60k mile service. Not returning with him in my future visits—if I bring my car at all to this dealership. More

Great service. Staff is always friendly and very helpful. I would highly recommend Toyota of Santa Monica. I would highly recommend Toyota of Santa Monica. More

The phone always goes to an automated system. The directory in the system does not connect you to the right person or any person. I always end up speaking with different people every time and I have directory in the system does not connect you to the right person or any person. I always end up speaking with different people every time and I have to call multiple times. No one ever returns a call or calls to give an update. They all seem to be nice and caring, but the concern never gets resolved and there is never a callback or update. More

My experience at the Santa Monica Toyota dealership was excellent. Everyone was professional, knowledgeable, helpful and friendly. And I love the Camry that I purchased. I would recommend everyone loo excellent. Everyone was professional, knowledgeable, helpful and friendly. And I love the Camry that I purchased. I would recommend everyone looking to buy a car to go to this dealership first. Molly More

In 2010, we bought our 2010 Toyota Corolla S at this dealership and have not gone anywhere else since then. We regularly come in for maintenance and will not take it to any other dealership. This dealer dealership and have not gone anywhere else since then. We regularly come in for maintenance and will not take it to any other dealership. This dealership is the best. More

Outstanding service and caring staffBrandon made our Outstanding service and caring staff Brandon made our experience excellent Great service Dept Car works like new Outstanding service and caring staff Brandon made our experience excellent Great service Dept Car works like new More

Fast, easy and freindly service. Brought my car in for General service. Got my car back earlier than expected. Thank you. General service. Got my car back earlier than expected. Thank you. More

Quick and easy process to schedule service. I would like to have had my comments looked at when I was scheduling Said service but it’s ok to have had my comments looked at when I was scheduling Said service but it’s ok More