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Toyota Santa Monica
Santa Monica, CA
464 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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Showing 464 reviews
September 17, 2021
Customer service was well below what u had experienced in the past. Nathan seemed uninterested and not engaged in sincerely wanting to help me out with my car’s 60k mile service. Not returning with him in my the past. Nathan seemed uninterested and not engaged in sincerely wanting to help me out with my car’s 60k mile service. Not returning with him in my future visits—if I bring my car at all to this dealership. More
by CHAVITO777
Verified CustomerEmployees Worked With
Nathan
September 17, 2021
Great service. Staff is always friendly and very helpful. I would highly recommend Toyota of Santa Monica. I would highly recommend Toyota of Santa Monica. More
by abecerra1969
Employees Worked With
September 16, 2021
The phone always goes to an automated system. The directory in the system does not connect you to the right person or any person. I always end up speaking with different people every time and I have directory in the system does not connect you to the right person or any person. I always end up speaking with different people every time and I have to call multiple times. No one ever returns a call or calls to give an update. They all seem to be nice and caring, but the concern never gets resolved and there is never a callback or update. More
by parisp1
Employees Worked With
September 16, 2021
My experience at the Santa Monica Toyota dealership was excellent. Everyone was professional, knowledgeable, helpful and friendly. And I love the Camry that I purchased. I would recommend everyone loo excellent. Everyone was professional, knowledgeable, helpful and friendly. And I love the Camry that I purchased. I would recommend everyone looking to buy a car to go to this dealership first. Molly More
by SMgirl-Molly
Employees Worked With
Hamid Zabehi
September 15, 2021
In 2010, we bought our 2010 Toyota Corolla S at this dealership and have not gone anywhere else since then. We regularly come in for maintenance and will not take it to any other dealership. This dealer dealership and have not gone anywhere else since then. We regularly come in for maintenance and will not take it to any other dealership. This dealership is the best. More
by Stephanie
Employees Worked With
JOANNA MORGAN (5-stars plus!)
September 15, 2021
Outstanding service and caring staffBrandon made our Outstanding service and caring staff Brandon made our experience excellent Great service Dept Car works like new Outstanding service and caring staff Brandon made our experience excellent Great service Dept Car works like new More
by Joel
Employees Worked With
Brandon in service
September 15, 2021
Contact with service center was rushed. They were unable or unwilling to answer some questions I have about matters that were not clearly explained in the manual of my recently purchased Toyota Prius Plug-i or unwilling to answer some questions I have about matters that were not clearly explained in the manual of my recently purchased Toyota Prius Plug-in. More
by hoekzema
Employees Worked With
Brandon McGregory
