Toyota Santa Monica

My wife went to Toyota of Santa Monica to purchase a new key to her 2011 Toyota Prius on 8/6/13. It cost her $652 and included $199.99 in labor to program a new key to the car. This didn't make any sense to key to her 2011 Toyota Prius on 8/6/13. It cost her $652 and included $199.99 in labor to program a new key to the car. This didn't make any sense to me so I went in to discuss it with the dealership on 8/7/13 and was referred to Gary Benson the Head of Service. Gary was very pleasant and explained to me that yes it does seem like a lot of money, but it is a very difficult job, it requires a very skilled technician, a very expensive special computer and takes 2 hours of labor, but they only billed me for an hour and one half. This didn't seem right so I called around and spoke to 3 certified toyota mechanics and all three of them told me the same thing, it's very easy to program the key to the car, it takes no special skill, they use the same computer they use for everything else on the car and it takes between 5 to 10 minutes. One of them quoted me $25 in labor, the other $40 and the third said if I bought the key FOB from him he would do it for free. I also researched the price of the parts they used, and some of them were inflated by 50% more than other dealers charge for the same OME parts. Turns out everything Gary Benson told me was a lie, his response was so slick and rehearsed that I'm sure this is a con he has used many times. I called Gary on 8/9/13 to discuss it and left a message, not surprisingly my call was never returned. Gary Benson, Toyota of Santa Monica and the L.A. Car Guy conspired to mislead and steal from me and my wife, their actions were intentional and criminal. I will be pursuing this matter to it's fullest. More

I have always loved my Toyotas! I have always hated dealing with Toyota dealerships because of their service departments!! That changed yesterday when destiny brought me and my ailing Prius to Guiller dealing with Toyota dealerships because of their service departments!! That changed yesterday when destiny brought me and my ailing Prius to Guillermo Galicia at Toyota of Santa Monica. As soon as I saw Guilermo, I realized that he had helped me out several years ago when I had a relatively minor problem with my 4Runner. I remember being very impressed by the way he made me feel good about having to visit the service department. Roughly 24 hours after re-acquainting myself with Guillermo, he was on the phone telling me that my Prius was repaired and he didn't give me a long list of other things that needed to be fixed. My experience with Toyota of Santa Monica was 100% positive thanks to Guillermo. He has single-handedly renewed my trust in Toyota dealership service deparments. I hope that management realizes what an asset Guillermo is to their business. More

Justin made buying my 2010 Corolla painless. The price was fair and he did all the legwork so I just needed to sign papers! He kept in contact with me during the financing process and was a pleasure. was fair and he did all the legwork so I just needed to sign papers! He kept in contact with me during the financing process and was a pleasure. More

I have bought four cars from this Toyota dealer, and all four times my every need has been fulfilled by Meyer. He was friendly, caring, and very helpful which made my experience truly spectacular. Meyer sim four times my every need has been fulfilled by Meyer. He was friendly, caring, and very helpful which made my experience truly spectacular. Meyer simply places the customer and the customer's needs above all else. He dedicated his time and was very patient in assisting my pursuit for a luxurious automobile. I have recommended many of my friends and co-workers to this Toyota dealer and have advise them to speak with Meyer. What I believe separates Meyer from other salesmen is the fact that I feel I can ask him every question I have, and he will not only answer it but assure me that all is well with my car. Therefore, I would like to thank this Toyota dealer and specifically Meyer for his role in helping me find this wonderful car, and I hope to have many more transactions in the future. More

I bought a Toyota Camry from Eric Hoiward in 2008....I was impresssed with his relaxed friendliness, honesty and integrity......rare in the world of business......as well as his high level of technical pr was impresssed with his relaxed friendliness, honesty and integrity......rare in the world of business......as well as his high level of technical proficiency and efficiency. So I went back to Eric to buy a 2013 Prius.....similar experience. ] ERIC HOWARD IS TRULY A CREDIT TO TOYOTA OF SANTA MONICA. Louiis Ssutu More

I went to Toyota Santa Monica to get my oil changed on my FJ Cruiser and I was very pleased. The service was very friendly and very fast. I will definitely take my car back to them in the future. I meet Gar FJ Cruiser and I was very pleased. The service was very friendly and very fast. I will definitely take my car back to them in the future. I meet Gary Benson and he is great, answered all my questions and could not have been nicer. Love this place!! More

I took my 2007 Toyota Tundra to Toyota Santa Monica this last week for an oil change and tire rotation and enjoyed the experience very much. I was in and out in a very short period of time and everybody th last week for an oil change and tire rotation and enjoyed the experience very much. I was in and out in a very short period of time and everybody there was great. They were all very nice and helpful, especially Gary Benson whom I had a wonderful conversation with, asking questions etc. Toyota Santa Monica will be my dealership from now on and I would recommend them very highly. More

David worked to get the best deal he could. He stated that it was his job to make us happy--which he did. We purchased a beautiful new Prius. that it was his job to make us happy--which he did. We purchased a beautiful new Prius. More

Sheri Atkins was friendly, informative, and very helpful. She explained everything that had been done, and what to expect on my 30 Mile check up for my 2011 Prius. I waited for my car in the waiting room, She explained everything that had been done, and what to expect on my 30 Mile check up for my 2011 Prius. I waited for my car in the waiting room, and she is the first service associate who let me know without my having to check back, that my car was ready, and what to expect on subsequent service check ups. I felt very comfortable and informed when I left the service department today. I will definitely make my next appointment with Sheri. More

Alex Dutilleux was amazing. She made my car buying experience so easy. She is knowledgeable, kept me informed-great experience. Highly recommend! quick and easy Thanks experience so easy. She is knowledgeable, kept me informed-great experience. Highly recommend! quick and easy Thanks More