Toyota Santa Monica

Great Service, even more amazing Salesperson! Great Service, our salesman, Mark Ashtini gave us a great deal that beat a lot of Toyota dealers we looked. I would gladly recommend anyone to check t Great Service, our salesman, Mark Ashtini gave us a great deal that beat a lot of Toyota dealers we looked. I would gladly recommend anyone to check this dealer out! More

Hamid It was rich experienced. My husband and myself got new car. It is our first car and we loved it. Hamid was amazing and helped us so much. I will come It was rich experienced. My husband and myself got new car. It is our first car and we loved it. Hamid was amazing and helped us so much. I will come back to buy another a new year soon. It made our happy with new baby car. Thank you hamid. More

I Will NEVER return! We took our car here for a oil change after driving here from Washington, they acted as though to get a oil change we had to get a full service......n We took our car here for a oil change after driving here from Washington, they acted as though to get a oil change we had to get a full service......now that's a BS up sale, we are traveling and on a budget. Our oil change cost us $129......total craziness More

karl is great! Karl is the beat. He treated me better than any other service advisor I had in the past. If he isn't there I won't go in at all. Karl is the beat. He treated me better than any other service advisor I had in the past. If he isn't there I won't go in at all. More

Eric is the best. If you want a very knowledgeable! helpful, non-pushy car salesman, Eric Howard is by far the best. He gave me a great price without haggling, delivere If you want a very knowledgeable! helpful, non-pushy car salesman, Eric Howard is by far the best. He gave me a great price without haggling, delivered the car to my home, and spent as much time as I wanted showing me how to use all of the features and programming my garage door. He is easy to work with and never pushy. Call him -- you'll be glad you did! More

Quality service I am glad I have a go to person which is Hollie Kaminsky when I go for car service at the Toyota Dealership. Hollie Kaminsky is very knowledgeable abo I am glad I have a go to person which is Hollie Kaminsky when I go for car service at the Toyota Dealership. Hollie Kaminsky is very knowledgeable about the products and service at Toyota. She always follows up with details and answers when asked. With out Hollie being there I would be hesitant to get service unless a equal choice was available for me to work with and that's a high standard. More

Hours of Madness. It was a busy day. Cars were waiting out in the street. I was helped as quickly as possible. My car was not washed this time, for some reason. I w It was a busy day. Cars were waiting out in the street. I was helped as quickly as possible. My car was not washed this time, for some reason. I will come back. More

Grateful for persistence One day the "smart key" I was using mysteriously disappeared - I had it when I left a local park - but when I stopped for gas I could not locate it, n One day the "smart key" I was using mysteriously disappeared - I had it when I left a local park - but when I stopped for gas I could not locate it, nor would the car start (and no red icon indicating presence of a key). After a fruitless search and being rescued from being stranded by the delivery of my second key (grateful for boyfriend also) - I purchased a replacement key at Toyota Santa Monica the next day. But the service department was frustrated as well - because try as they might (over many hours and several trips), they were unable to complete the programming to enable the "smart key" function on my new - and remaining key. After several trips and numerous additional hours, Jeff Ross ran a scan that indicated the "lost" key was actually in the car and sent someone to help me basically tear the interior apart - whereupon I finally located the key (and will NEVER understand how it ended up in my archery quiver)! Their patience and persistence was amazing and is much appreciated - and they waived any extra charges beyond the purchase of a (now third) key and the initial programming. I will never hesitate turning to them in future. More

terrible When I made an appointment the other day, a guy told me it will take 3-4hours to do my recall service. I went there this morning, the service guy sai When I made an appointment the other day, a guy told me it will take 3-4hours to do my recall service. I went there this morning, the service guy said it's gonna take all day TODAY(just today?). I do not understand. 1. what is the point of making my appointment ? 2. the guy took my appointment didn't know what he was talking about? That would be a issue. 3. When I asked Thomas that you do loaner if it takes all day which I had no idea, he said no. What am I suppose to do all day? Besides, it is RECALL service, it's not like I bring my car for my issue. I am very upset about this. I had to leave since Obviously I am not free all day for waiting my car to be fixed for the recall. I wish I knew it was going to take all day, I would organize my day before hand. You totally wasted my time came all the way from Malibu. What you could do better? Noriko Smith - Under Stuart Smith's account More