Toyota Santa Monica

Nelson was polite, professional and made repair recommendations based on my budget and what was needed, The pay online was convenient, and Lyft ride home was a bonus. While the total price of servi recommendations based on my budget and what was needed, The pay online was convenient, and Lyft ride home was a bonus. While the total price of service was a bit on the high side, I understood what my 2015 Prius required to be done by the technician. I bought the car there and consistently had it serviced there. I'm happy to say it's still a great car! More

they are not very helpful for the new car i bought. i didn't know enough about the car and it seems they don't know much about it either. didn't know enough about the car and it seems they don't know much about it either. More

Brandon was great. Joe Magaña was very responsive - worked to remove a scratch on my car. The 6 month service was somewhat unnecessary. I drove nearly 100 miles, (woke up at 3:30 in the morning to be worked to remove a scratch on my car. The 6 month service was somewhat unnecessary. I drove nearly 100 miles, (woke up at 3:30 in the morning to beat traffic) from Santa Barbara to Santa Monica. They crew rotated my tires and topped off my windshield wiper fluid. There needs to be better communication with the client and an opportunity to have these overly simple tasks done by the dealer in Santa Barbara. Finally, these two tasks took 2 hours and 45 minutes. Unbelievable. More

Poorest costumer service ever. Brandon was very friendly but service dept left me sit 3.5 hours and had not even looked at my car. Said something to them and only then do they even look at my car.. but service dept left me sit 3.5 hours and had not even looked at my car. Said something to them and only then do they even look at my car.. More

Joanna was amazing! friendly and was very helpful. She gave me time estimate and was right on time. gave me time estimate and was right on time. More

Dependable, friendly, willing to go the extra mile to be helpful, solution oriented. More word, helpful, solution oriented. More word, More

The service advisor Jonathan Gilbert was exceptional Fast Knowledgeable and Courteous He also pointed out a problem with the accessory battery exceptional Fast Knowledgeable and Courteous He also pointed out a problem with the accessory battery More

I made an appointment online for the next day. It was easy and widely available for all time. I picked a 7am slot. The service manager and technicians are ready to roll at 7. I got text messages for upda easy and widely available for all time. I picked a 7am slot. The service manager and technicians are ready to roll at 7. I got text messages for update and estimated time for completion. I was well informed and pleased with the service. More

The adviser, Joanna Morgan was professional and informative for the software upgrade. The sales person, Dan Burnes is very helpful and honest during the buying process informative for the software upgrade. The sales person, Dan Burnes is very helpful and honest during the buying process More

For the past 4 years Toyota of Santa Monica has provided abysmal service. This last visit was a complete 180. The service advisor (Victor?) was excellent... my car was returned well ahead of when promised.. abysmal service. This last visit was a complete 180. The service advisor (Victor?) was excellent... my car was returned well ahead of when promised... and the wifi worked. I hope this turned-corner is the new normal. More