Toyota Santa Monica

Terrible Service I emailed and got a prompt response but was bombarded by emails until I wrote back as soon as I could. I had to ask for details on the vehicle because I emailed and got a prompt response but was bombarded by emails until I wrote back as soon as I could. I had to ask for details on the vehicle because their website showed no Actual pix of it. Got the e-window sticker and had to ask for photos. This is what I got back: "Well !!! I can take a pictures of the car andemail you ! otherwise toyotas websiteselect vehicle and build price look for galery ! WHO THE HEKK DOES NOT LOOK AT THE MANUFACTURER'S BUILD PAGE BEFORE INQUIRING ABOUT A VEHICLE? IF I OWNED THAT DEALERSHIP, THAT WOULD BE ONE FIRED EMPLOYEE/SALES GUY OR GIRL. NOT SURE IF I COMMUNCIATED WITH ADELA RODRIGUEZ, DANNY CANTEO, or MARK SINCE I RECEIVED EMAIL WITH ALL NAMES IN THEM. SERVICE IS HAVING PIX OF YOUR INVENTORY ALONG WITH THE E-STICKER UNLESS YOUR JUST TRYING TO BAIT AND HOOK TO COME IN. More

Kept me informed Thomas Soveg was an excellent service advisor - kept me informed and explained the issues involved witth the service campaign (voluntary recall). Yo Thomas Soveg was an excellent service advisor - kept me informed and explained the issues involved witth the service campaign (voluntary recall). You can go elsewhere but bottom line if you want your car handled by those who know the ins and outs of your Toyota (especially the later model hi-tech cars) - go here and see Thoams More

Positive experience at a dealership Went to Santa Monica to just see what was available considering leasing a car. Met Edwin Fuentes and left with a good deal and vehicle we wanted. Ed Went to Santa Monica to just see what was available considering leasing a car. Met Edwin Fuentes and left with a good deal and vehicle we wanted. Edwin is great, no pressure, very knowledgeable, and wants you to be happy and to understand the entire process. This is a very busy dealership and with people like Edwin, I understand why. More

Excellent dealer and service My Matrix had a recall in May for the airbag. Thomas Sovag kept me informed about the status and arranged a rental after 3 months of no part. In Sep My Matrix had a recall in May for the airbag. Thomas Sovag kept me informed about the status and arranged a rental after 3 months of no part. In September, we finally decided to turn in the car on a new RAV4. Tony Doyle was professional and helpful. He found the car that we wanted in San Diego and sent a driver to retrieve it for us. He spent lots of time with us so that we could learn the features. More

Dale Strauf was great; saved me money and got me in and out on a Saturday. Knowledgeable and customer-oriented—can't ask for more. Oh—and a good sense of humor! was great; saved me money and got me in and out on a Saturday. Knowledgeable and customer-oriented—can't ask for more. Oh—and a good sense of humor! More

Basic maintenance and 100, 000 mile check up My car is 11 years old, just turning over to 100000 miles, always bring it to Santa Monica Toyota for all it's maintenance. Mark Lewis is my servi My car is 11 years old, just turning over to 100000 miles, always bring it to Santa Monica Toyota for all it's maintenance. Mark Lewis is my service advisor and I know I am in good hands when i leave my car with him. He's honest and has never steered me wrong. More

Christopher Rinker in the service dept. was fantastic This is my first, and possibly only, review ever written on a website like this. I just needed to say publicly that I received the best customer servi This is my first, and possibly only, review ever written on a website like this. I just needed to say publicly that I received the best customer service I have ever had at an automobile company, from Christopher Rinker. I hate going into auto shops, service depts., etc. because usually I am treated with either indifference and contempt from less than enthusiastic staff. Christopher was honest, knowledgeable, courteous, and diligent. Give that man a promotion! More

Necessary Repairs Thanks to the thoughtful advice of Thomas Soveg, your service representative we were made aware of an issue that required immediate attention and cert Thanks to the thoughtful advice of Thomas Soveg, your service representative we were made aware of an issue that required immediate attention and certainly saved us future grief and additional repair costs not to mention the loss of use of the car at perhaps an inconvenient time and place. A very patient professional person to have in your service department that for us casts a very positive view of Toyota Santa Monica. Pauline and Dick Troy Santa Monica More

Diana Loncar I was ready to lease a new car, more specifically, a car I had my eye on for quite awhile. A Prius. The moment I walked in Santa Monica Toyota I was I was ready to lease a new car, more specifically, a car I had my eye on for quite awhile. A Prius. The moment I walked in Santa Monica Toyota I was treated with courtesy and professionalism. Diana Loncar walked me through my first lease and I was so impressed with her candor and generous demeanor that upon departure I referred her to 2 of my friends that were interested in Prius also. After my experience going through the process of leasing my beautiful car and the follow-through to insure all my expectations were met I think I will continue to be a loyal customer to Toyota and Diana Loncar in particular. More

Quick, efficient service by Tom Soveg a veteran rep. Tom Soveg is a knowledge rep who is courteous and professional. I have found him to be honest in his recommendations with respect to needed service on Tom Soveg is a knowledge rep who is courteous and professional. I have found him to be honest in his recommendations with respect to needed service on my cars. I have worked with tom for over 10 years. Solid employee.recommend him highly. More