Toyota Santa Monica

A most excellent experience A most excellent experience. We dealt with Jose Alonso and we found him to be very professional, personable and most importantly knowledgeable about A most excellent experience. We dealt with Jose Alonso and we found him to be very professional, personable and most importantly knowledgeable about the Prius I am and will continue to be a repeat customer More

Exceptional service of Thomas Soveg Excellent Job Thomas Soveg. Your kindness and exceptional performace make me come back and service my car to your company. Everytime i service my ca Excellent Job Thomas Soveg. Your kindness and exceptional performace make me come back and service my car to your company. Everytime i service my car i feel very good that my car will be in good hands. Your knowledge and excellent explanation of the things to be done on my car is very well said. As isual exceptional service More

New toyota prius My family and I have been going to Toyota of Santa Monica for years. Everytime we went to Mark Ashtini and we couldn't have been happier with our most My family and I have been going to Toyota of Santa Monica for years. Everytime we went to Mark Ashtini and we couldn't have been happier with our most recent purchase! More

Joanne Tsymbaliuk is awesome! Joanna Tsymbaliuk always makes me feel I'm in great hands with a friend at Toyota!!! She is pleasant and friendly and makes each service experience Joanna Tsymbaliuk always makes me feel I'm in great hands with a friend at Toyota!!! She is pleasant and friendly and makes each service experience an enjoyable and convenient one! My car gets in and out quickly and everything is well taken care of. More

Chris Rinker is the best!! Chris Rinker is the best! Never have I experienced such dedication and honesty from any where else! When you leave your car in Chris' hands, you can Chris Rinker is the best! Never have I experienced such dedication and honesty from any where else! When you leave your car in Chris' hands, you can be sure he will get you the best options and results! Truly amazing! Thanks Chris!!! More

Chris Rinker was very helpful in explaining the mold problem I had in my air conditioner, and especially in explaining how to avoid the problem in the future. Thanks Chris! in explaining the mold problem I had in my air conditioner, and especially in explaining how to avoid the problem in the future. Thanks Chris! More

Quick and easy I had a problem with my car and stopped in without an appointment. Erica Simons was there to help me. She got the car back quickly and let me know as I had a problem with my car and stopped in without an appointment. Erica Simons was there to help me. She got the car back quickly and let me know as soon as possible what it was. She had to order a part. When I stopped in the next day, my car was quickly taken in, the part installed and problem fixed. She made the whole process easy, quick and made me feel that I mattered and was important. I wouldn't hesitate to stop again and ask for her. More

Awesome experience with Henry Park! Henry was the best!! He helped me with the entire process from start to finish and didn't make me feel pressured at all. It was a pleasure working wit Henry was the best!! He helped me with the entire process from start to finish and didn't make me feel pressured at all. It was a pleasure working with him and I highly recommend him to anyone looking to purchase a new Toyota. Thanks again for all your help!!! More

Sales team is tops After having visited two dealers prior to arriving at Toyota Santa Monica, I was weary of the process. I had already communicated with Alexis by email After having visited two dealers prior to arriving at Toyota Santa Monica, I was weary of the process. I had already communicated with Alexis by email and, thankfully, I was pleasantly surprised by my dealings with Mark Ashtini. He was committed to helping me get the car that I was interested in, without a lot of fuss and wrangling. I was able to state what my goals were and he helped meet them. I am very happy with my new car, the price, and the service I received. More

I've honestly never had such a poor consumer experience I've just moved to the US from Australia and went in to buy a car, during which I was told I didn't have to supply my social security number (my appli I've just moved to the US from Australia and went in to buy a car, during which I was told I didn't have to supply my social security number (my application is still pending). I went to pick the car up and was told I couldn't do so until I had my SSN (which is the first I'd heard of this). I started getting multiple voicemails and near-daily calls requesting my SSN, and accusing me of not trying hard enough to follow up with social security (I was interstate and flew back to LA literally with the sole purpose of visiting social security). Today I received a voicemail informing me they'd voided my contract, and when I called to follow up, I was told by the General Sales Manager Tammy that she'd informed me in person that I needed my SSN, (which is untrue, if this had happened why would I try and pick the car up without it?) and that her staff had informed me via text message that I needed my SSN to pick the car up (which is also untrue and I have the text message chain to confirm). Long story short, she was super rude, and kept interrupting me and speaking over me and blatantly lying about what had happened on the day I went in to purchase the car, and it was so bad I've made my first ever complaint to Consumer Affairs. I get that if I need to provide a SSN and I can't do it that's an issue, but this never would have happened in the first place if I'd been given the right information, and then to be treated so incredibly poorly is just unacceptable. 100% do not go here. More