Toyota Santa Monica

Very helpful and prompt I took my car for a recall service on passenger's air bags and Thomas Soveg was the representative that helped me, he was very kind and assured me tha I took my car for a recall service on passenger's air bags and Thomas Soveg was the representative that helped me, he was very kind and assured me that I was not going to wait too long because I told him I had an appointment. I got out of there just in time. Thank you. More

Very Attentive and Patient I purchased a new car on Friday under the thorough and courteous guidance of Kim Barsenas and Mayer Kohan. They were both very patient with my numero I purchased a new car on Friday under the thorough and courteous guidance of Kim Barsenas and Mayer Kohan. They were both very patient with my numerous questions and were able to provide all of the answers I needed, Kim walked me through the beginning stages and Mayer helped with the details of the specific car I ended up buying. I've been using this dealership for 8 years and am never disappointed. Highly recommend. More

DECEPTIVE DEALERSHIP - ABSOLUTE WORST! I called Toyota of Santa Monica after seeing a used 2014 Prius listed on Carfax.com. I called the dealership and talked to Matt. - ABSOLUTE WORST! I called Toyota of Santa Monica after seeing a used 2014 Prius listed on Carfax.com. I called the dealership and talked to Matt. I made it clear from the start that the price listed is out of my budget, and I’d only be willing to go in for a test drive if the price is negotiable as I don’t want to waste his time or mine. Matt assured me over and again that they are willing to match or beat other dealerships’ price. I ended up going in for a test drive two hours later and met with Kevin, the sales guy. During the test drive, I explained to him what I told Matt, that I’d only be willing to purchase the car if the price is negotiable since I saw it lower at other dealerships but they were further away. He assured me he understood and would work with me on pricing. He then handed me off to his manager, Hector, and he doesn’t budge at all. I understand if the price is non negotiable, and a dealership has the right to price their cars however they choose. But I just spent an hour at your dealership on a Friday night (of all days) because your minion told me something can definitely be done when you’ve clearly trained him to DECEIVE potential customers. What is your goal is getting me in to the dealership? You just wasted my time and yours AND you didn’t make a sale. Please learn to be mindful and respectful of other people’s time and stop living up to the stereotype of “used car salesmen.” This is precisely why there is such a negative connotation to the “used car salesman” label. More

Awful dealer!! I love my Prius and prior Toyota cars, but this dealer is the worst. When I went to buy my Prius, they quoted me a terrible price and I therefore bou I love my Prius and prior Toyota cars, but this dealer is the worst. When I went to buy my Prius, they quoted me a terrible price and I therefore bought it at the Manhattan Beach Toyota dealer. Because I live close to Santa Monica, I occasionally take my Prius to the SM dealer for service. The people have generally been nice and accommodating. However, I have had an ongoing problem with my headlights going out every few months, and finally received a recall notice regarding this issue. As my headlights just went out again this week, I called to see if I could bring my car in today to get the headlights fixed. I was told they do NO work related to recall issues on the weekend--only Monday through Friday mornings (the time most people are working). Because I don't get paid time off that doesn't work for me. The SM doesn't give a darn, and they don't care if someone is driving around without headlights for the weekend. I have had much better experiences at the Culver City and Manhattan Beach dealerships. I may have to drive farther, but it's worth it!! More

Total scammer So I was working with Jeff at Santa Monica Toyota, and he quoted me zero down and 477 a month on a new Toyota hybrid Highlander. When I came in to bu So I was working with Jeff at Santa Monica Toyota, and he quoted me zero down and 477 a month on a new Toyota hybrid Highlander. When I came in to buy the SUV he told me that I would be working with Tony. Tony told me that Jeff’s numbers were incorrect and not based on the hybrid. I had asked Jeff to send a picture of the sticker and of the car to verify that his numbers were in line with the hybrid and not a regular Hylander before I came to the dealership. I told him that it’s about an hour drive to Santa Monica and they have the only vehicle that I wanted and his numbers were good. When I arrived Tony said that it would be 2000 down and more than $100 more a month than I was quoted. He tried to throw Jeff under the bus saying he was new there and didn’t know what he was doing… However I talked to Jeff later and Jeff seemed very upset with Tony because he got those numbers from Tony. I clearly stepped into a bait and switch scenario. I ended up getting the same car, fully loaded (SM was all standard) at keys in Van Nuys for 1k down and 530 a month. Buyer beware!! Also, I can’t seem to find my sunglasses after I left the dealership. I’m pretty sure Tony stole them in a ploy to get me to come back to the dealership. Total scammer!!!!! More

Friendly excellent service! Carolyn Collins in sales, the manager and Hassan were all exceptionally helpful in assisting me with a new car. The experience was spot on! I left wit Carolyn Collins in sales, the manager and Hassan were all exceptionally helpful in assisting me with a new car. The experience was spot on! I left with my first choice and couldn't be happier. This is the third purchase I have made at Toyota in Santa Monica and I cannot thank everyone enough for their hospitality. The service department is also amazing as well! More

Excellent Service I would like to commend the professionalism of Martha Gudino, she was very attentive, friendly and accommodating. I would always go to Toyota Santa Mo I would like to commend the professionalism of Martha Gudino, she was very attentive, friendly and accommodating. I would always go to Toyota Santa Monica for their great service. More

Very Easy, Enjoyable Car-Buying Experience We purchased our previous 2007 Matrix rom this dealership. And they have been servicing our car during that period. Ten years later the Matrix runs We purchased our previous 2007 Matrix rom this dealership. And they have been servicing our car during that period. Ten years later the Matrix runs great, but we had an opportunity to upgrade, so we did. We have been extremely satisfied with our car-buying our our service/maintenance experiences at this dealer. Just bought a 2018 Rav4 from Toyota Santa Monica. The dealer had exactly the car we wanted. Very low stress, high quality experience. Nima Mousavi assisted, and he does his best to make everything work out.. He is knowledgeable and personable. He follows up, and he really works for you to make sure you are satisfied with the car and the support. More

Elvis Quintas - Great communication, fast service. Elvis was attentive and friendly from start to finish and communicated with me regarding the timeline of the service. He clearly values his job and go Elvis was attentive and friendly from start to finish and communicated with me regarding the timeline of the service. He clearly values his job and goes out of his way to be helpful. Thank you Elvis! More