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Toyota Santa Monica
Santa Monica, CA
466 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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Showing 466 reviews
August 27, 2019
lack of accountability, transparency, and quality care I am tremendously disappointed with my experience buying out my Toyota lease yesterday. Due to a job and commute change- I had to buy the lease- but s I am tremendously disappointed with my experience buying out my Toyota lease yesterday. Due to a job and commute change- I had to buy the lease- but since I love the car- felt aok. I have owned only Toyota's in my life- two 4-runners and now three Priuses. I have been a dedicated and loyal customer and today I am reconsidering my loyalty. I have never felt more disempowered by a transaction in my life. On top of the sales rep and the finance rep both pointing fingers at one another to tell me negotiate with him- I am ultimately told that the power lies with Hector Medina who I never met. Never had an opportunity to negotiate or communicate with him. He sits behind a desk which is behind a wall. Like Oz, never seen. Additionally- told I have to not only cover the costs associated with the bank- but have to buy gap insurance to the dealership also makes money- $1,050. Then to look at the contract- the mandatory '$1,050' says optional. The 6.5% loan was also said to be non-negotiable and that does not make any sense. I worked to make sure I had cash in the bank and paid down loans so I could get best terms and then told I could have an 850 and these would be my terms. Both representatives said to me more than once- seemingly acknowledging how bad the terms are- you will pay this off early right? Which I have no plans to do. They thought the terms were so bad themselves that notes carrying out the 72 months would be a horrible idea- and yet I made it clear I have no choice. I felt like I walked into a fraternity. Not one woman sales rep, a man behind a remote desk making decisions. They left me no power in this and my only recourse is my voice. More
by NoLongerToyota
Employees Worked With
Hector Medina
July 10, 2019
Another fabulous Service from Sam Mull Sam Mull is the best Service person ever. He has been taking care of my 2002 Camry and me for a long time. He is professional, friendly, caring, extre Sam Mull is the best Service person ever. He has been taking care of my 2002 Camry and me for a long time. He is professional, friendly, caring, extremely knowledgeable and honest. I have ultimate trust in him. When the time comes for me to buy a new Camry, I will continue having Sam take care of my car. More
by eloulou
Employees Worked With
Sam Mull, Service
July 04, 2019
Got a new Rav4 from Mayer Kohan Mayer showed me several cars and was so patient with me. He matched the price of other dealerships and I'm happy with the car. I would recommend Mayer Mayer showed me several cars and was so patient with me. He matched the price of other dealerships and I'm happy with the car. I would recommend Mayer at Santa Monica Toyota for your next car. More
by eileen
Employees Worked With
July 02, 2019
Fabulous new car leasing experience Recently i was looking for a truck and liked Toyota Tacoma so i started researching for a good deal. Mark Ashtini from Santa Monica Toyota sent me an Recently i was looking for a truck and liked Toyota Tacoma so i started researching for a good deal. Mark Ashtini from Santa Monica Toyota sent me an excellent deal with lot's of helpful information to secure the deal and convinced me to take the truck i was looking for. Many other dealership wasn't even close to the price he offered, so without delay i went to the dealership and took delivery on the same day, all was possible due to Mark's positive attitude and helpfulness. He is the best Sales person i ever spoke or communicated to in recent years. Thanks Mark i wish you the very best. More
by Deba123
Employees Worked With
July 01, 2019
Very easy experience. Straight to the point. It's no secret that when you plan on buying a car from a dealer, you're expecting the typical games. You'd think in this day and age of being able to It's no secret that when you plan on buying a car from a dealer, you're expecting the typical games. You'd think in this day and age of being able to research yourself everything online before you go there, most dealers would just stop with the long standing BS and just make it simple like buying everything else. Well, that's been our experience the last 5 cars from the last 5 Toyotas we've bought. But we found this car very well priced based on our online research and drove all the way up to LA from OC - honestly expecting that price to be a 'teaser' to then try and trap us into paying more through all the add ons. Nope. Just to the point. The price was accurate, the trade in value was actually more than I expected (from experience - averaging $1500 less than 'trade in' on KBB.com) so I used the actual $1500 MORE they offered than expected to buy the extended Platinum warranty. The entire experience was awesome. I can only guess that being a smaller dealer unlike these monster dealers you see around they have to 'play it straight', so to speak to compete. Or, they're just honest as heck! Great job, Toyota of SM! More
by cad92646
Employees Worked With
Forgot
June 27, 2019
Thank You, Hamid Zabehi I spoke with Hamid for hours and he gave me a great deal. He also gave me some personal insight on building my credit. Thanks! I spoke with Hamid for hours and he gave me a great deal. He also gave me some personal insight on building my credit. Thanks! More
by tharmon
Employees Worked With
Hamid Zabehi, William Nickman
June 04, 2019
Lincoln Weber was excellent, personable, knowledgeable Lincoln was especially friendly and informative. Through the whole process he was not pushy. I purchased a new 2019 Toyota Camry Hybrid. I was pleased Lincoln was especially friendly and informative. Through the whole process he was not pushy. I purchased a new 2019 Toyota Camry Hybrid. I was pleased with the whole experience with all members of sales staff. Would recommend to anyone. Ricky was an amazing manager also. More
by bobfreundlich
Employees Worked With
Lincoln Weber
May 30, 2019
Certified 2016 Toyota Prius Where do I begin? I came to the lot late but the entire process was super rushed. I felt like all they wanted was for me to sign papers so they could Where do I begin? I came to the lot late but the entire process was super rushed. I felt like all they wanted was for me to sign papers so they could leave. When they brought me the car I was handed the keys along with a quick handshake. They did not offer a tour of the car, to setup bluetooth, feature review or anything. Well 3 days later the car died! It would not start. I called dealer and they told me to call Toyota Roadside. I did and that was a disaster. Long story short I paid them $103 for nothing. I ended up calling AAA and having the car taken to another Toyota. It was a bad batter but guess who had to pay, ME! Another $313 now I'm out of pocket $416 in THREE DAYS! Well they offered to reimburse me and it's been 10 days and I had to follow up with them twice just to see where my check is. Now the brakes are making noise so I have another appointment with them because your warranty doesnt kick in for 30 days. Needless to say this has been a complete nightmare. I've bought Toyota's from Ventura Toyota, Keyes Toyota in Van Nuys and Northridge Toyota and I have never experienced the horrific customer service that I received from Toyota of Santa Monica. I'm so disappointed! More
by arc530
Employees Worked With
Aaron, Chris, Jay, Erica
May 24, 2019
fast and easy Thank you Erica Simons for your professionalism. I was waited on right away, told her my concerns and away the car went. Erica called me with the deta Thank you Erica Simons for your professionalism. I was waited on right away, told her my concerns and away the car went. Erica called me with the details, confirmed my coupon and price for repairs. I approved the repairs and my car was ready when she said it would be. Erica greeted me when I returned and I picked up the car quickly. Thank you. See you on my next maintenance schedule. More
by Rav4fan
Employees Worked With
Erica Simons
May 20, 2019
Prius computer failure Thanks to Erik Orellana, my service rep., a problem that could have been awful was dealt with quickly and efficiently, and I now have my 2008 Prius ru Thanks to Erik Orellana, my service rep., a problem that could have been awful was dealt with quickly and efficiently, and I now have my 2008 Prius running like new. Very pleased and very relieved! We were able to communicate by texting as well as speaking on the phone. Communication was key. This is the second excellent experience I've had with Erik at Toyota Santa Monica. We've been customers for years and have always had great service. More
by Happy Prius Owner
