Toyota Santa Monica

nice work . I appreciated the great service a the dealership. I always take my prius into this place. Thank you and have a good one. dealership. I always take my prius into this place. Thank you and have a good one. More

This is a great place to have your car serviced and I would recommend the dealership to anyone .... yes yes yes yes yes yes yes yes yes yes would recommend the dealership to anyone .... yes yes yes yes yes yes yes yes yes yes More

My wife and I purchased a 2019 Toyota Prius from this dealership, Great service, great car. Loved it. Unfortunately, we ran into a lot of trouble this year and no one will help us. I don't recommend you dealership, Great service, great car. Loved it. Unfortunately, we ran into a lot of trouble this year and no one will help us. I don't recommend you do business with them because if anything goes wrong, they won't help you. On June 1st, 2021 I brought in the Prius to sell it back to the dealership. CarMax quote was about $3000 over the lease buy-out; I offered to sell it for the lease buy-out. So basically, we owed $17,900 on the car, and I was willing to sell it for $17,900. Sold the car to Dan Burns, who was polite and helpful. We were leaving the country so it was important to just resolve the car without any hassle. Nick Hammer, whose job at Toyota SM it was to file the paperwork, did not file the paperwork until June 10th. That wouldn't be a problem, except a lease payment was automatically made on June 6th. As a result, we paid $299 for a car we didn't own for a payment we were not supposed to make. Then, when the paperwork was filed on June 10th, Toyota SM paid the remainder on the release, which grounded the lease. Toyota Financial has been paid, but Toyota SM still owes us $299. At first we thought "oops! This is an innocent mistake, no problem to fix it". But three weeks later, we have called over 20 times, spoken to people over 10 times. First issue: front desk transfers you to people who have full mailboxes so you can't leave a number. If you actually do talk to someone they will claim that they'll call you back but they never do. We spoke with Dan, who referred us to Nick. We spoke with Nick. Nick said he'd investigate. We spoke with Nick again. He referred us to a woman in finance whose name I didn't catch. She was sympathetic and said she needed to get her boss, Will Rivera, to sign off on the $299. We waited several days and didn't hear back so we contacted Will. Will had never heard of our case and said he'd email back. He emailed to say the dealership didn't owe us anything, we had to call Toyota Financial. We had already spoken to Toyota Financial, who made it clear the issue was with the dealership. We replied to inform Will how much stress this was calling us during a difficult international move, and how crazy it is this is still not resolved weeks later. Will confirmed that Toyota Santa Monica "did nothing wrong" and we had to call Toyota Financial, who would give us our money. We called Toyota Financial, who of course confirmed that it was a dealership issue. Everyone we spoke to referred us to a different person, said it wasn't their problem, referred us in circles. No one answered their phone. No one called back. No one helped us. No one provided even the slightest bit of basic empathy. I don't like being treated like this. I've never been treated this poorly by a business ever. I would ordinarily never write a review, I'm pretty easy to please. Maybe you'll have a good sales experience with Toyota Santa Monica, but if anything goes wrong, no one will help you. Especially avoid: Dan Burns Nick Hammer Will Rivera I'm saying to especially avoid those people, but those are the people we've spoken to. It's possible other employees will try to help more or less. More

I agree with other reviews, very shady! They promise anything to bring people in and then try to trap them at higher prices. The managers are also not honest and don't care about customers. They only ca anything to bring people in and then try to trap them at higher prices. The managers are also not honest and don't care about customers. They only care about who pays the most money! More

Dirty, Terrible customer service. Employees all lie to make a sale. No integrity what so ever. Don't waste your time or money go to any other dealership. make a sale. No integrity what so ever. Don't waste your time or money go to any other dealership. More

Terrible customer service costs customers! I bought a car from Toyota of Santa Monica in February 2019. The car is fine, but the customer service I have received since my purchase has been co I bought a car from Toyota of Santa Monica in February 2019. The car is fine, but the customer service I have received since my purchase has been completely awful. Firstly, they did not do a smog check. They called and told me I needed to get one and said that they would reimburse me if I sent the receipt as well as the certificate. I did so but was not reimbursed until after I sent several emails and called several times. It took about six months for the check to show up in the mail. Secondly, I requested that my prepaid maintenance plan and gap plan be canceled. I was emailed paperwork but when I emailed it back I got no response. I sent several emails over the course of several months and got no response. I also called several times and the financial services representatives were always out of the office. Finally, I gave up and called Toyota headquarters only to find out that the delay of these several months resulted in my losing hundreds of dollars because these plans are somewhat time dependent. Had the dealership acted when I asked them to I would've had much more money in my pocket. If you can avoid going to the dealership, by all means do so. More

SHADY! From salesman to finance. Beware of “Service Contract” and “GAP protection“ hidden in contract. They will negotiate with a monthly price to divert your attention from the extras tacked on. When Contract” and “GAP protection“ hidden in contract. They will negotiate with a monthly price to divert your attention from the extras tacked on. When caught they heavily try more diversions and keep you signing. If persistent they then try to hard sell deals on the extras you never wanted in the first place. Ultimately when I declined the extras all together they would not honor the sell price because they aren’t making enough profit. I walked out of finance after 3 hours to not be sold a car at the negotiated price. I’ve purchased from three other Toyota dealerships and never experienced this level of games and outright concerted manipulation. Shame on this place - it’s clearly dealership policy to take advantage of their customers. More

Sam Mull and Joanna Tsymbaliuk great service reps! Bought my Camry here years ago and have had a great experience with the service team there. Joanna Tsymbaliuk and Sam Mull are my go to people. The Bought my Camry here years ago and have had a great experience with the service team there. Joanna Tsymbaliuk and Sam Mull are my go to people. They are a great team. Joanna is my main person but if she is not there or out of town Sam is amazing. It is a seamless hand off and they are both caring and sharp and pleasant to be around. More

Scammed into getting Mirai Lease I was scammed into getting lease for 45k miles and due to hydrogen fuel shortage I could not even use 32k miles. The dealership is not helpful and not I was scammed into getting lease for 45k miles and due to hydrogen fuel shortage I could not even use 32k miles. The dealership is not helpful and not accommodating for their mistake. I have been bounced between mirai customer service to toyota financial to the dealership. DO NOT GO HERE! More