Toyota Santa Monica

Expensive preventive services were recommended that I had done. On the invoice they are noted as customers request. Later I reviewed the service recommendations in my Prius Manuel and found none of these ser done. On the invoice they are noted as customers request. Later I reviewed the service recommendations in my Prius Manuel and found none of these services were recommended at my milage. I think the dealership was a bit deceptive. mHad I known Toyota did not recommend these services I would not have had them performed. Although I have used the dealer service with my previous Prius and the current one for many years I am not sure I will ever use them again. More

The service representatives were extremely helpful. Yet, although I had an appointment, the service was quite slow. But the service itself seemed fine. I have one criticism. My headlights are set to although I had an appointment, the service was quite slow. But the service itself seemed fine. I have one criticism. My headlights are set to automatic. DON'T change that setting -- as the service technicians did. This is a dangerous habit, which means that I can find myself driving without headlights and not realize it for a period, and thus be left trying to reset the lights while driving, if I have no easy place to pull over. There is no reason to change a setting that the vehicle owner has in place. Don't do that again. Thank you. More

The service was quick, easily managed and they kept me apprised of all services as they occurred. I was impressed with the video details of the inspection as well. Great overall experience. apprised of all services as they occurred. I was impressed with the video details of the inspection as well. Great overall experience. More

inspector's poor justifications. I brought my car because my tire blew out on freeway. Two inspectors check my car and gave me two complete deferent summary. One said he found a tiny whole on the tire but th my tire blew out on freeway. Two inspectors check my car and gave me two complete deferent summary. One said he found a tiny whole on the tire but the other one said we found pieces of glasses. Two non sense reasons for a tire blow out on a FREEWAY! More

Joe and Mark helped me resolve my issue with my 2019 Rav4. They were able to put me in a 2021 for a very fare price. Rav4. They were able to put me in a 2021 for a very fare price. More

They were patient, kept in touch over months, explained the reality of the current situation with cars in demand and supply chain during Covid. Very satisfied. the reality of the current situation with cars in demand and supply chain during Covid. Very satisfied. More

Very good service it just like they always forgot to put back the tire cover pin. The service agent is very pro active in giving me updates regarding my car. back the tire cover pin. The service agent is very pro active in giving me updates regarding my car. More

Great job everyone was helpful and done on time. Look forward to my next service. I will definitely recommend Santa Monica Toyota to everyone I know. forward to my next service. I will definitely recommend Santa Monica Toyota to everyone I know. More

I have been going to Toyota Santa Monica for several years and have never had a bad experience. The service people are honest and the mechanics seem to know what they're doing. years and have never had a bad experience. The service people are honest and the mechanics seem to know what they're doing. More

Great service and fast! They know what to do with the car. Except they have to text someone to inform the car is ready! Thank you car. Except they have to text someone to inform the car is ready! Thank you More