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Toyota Santa Monica
Santa Monica, CA
466 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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Showing 466 reviews
August 10, 2021
At the the time of purchase in my paperwork I was given a disturbing letter concerning the purchase The manager denied the letter was not given to me by his staff disturbing letter concerning the purchase The manager denied the letter was not given to me by his staff More
by RONALDGALEN
Verified Customer
August 10, 2021
Nelson was great! Received text messages with detailed explanation and pictures of the work that needed to be done. Appreciated the thorough going over by technician. explanation and pictures of the work that needed to be done. Appreciated the thorough going over by technician. More
by HEYGILLIGAN
Employees Worked With
Nelson Figueroa
August 09, 2021
Only reason for 4 stars is that service techs left the parts trash inside the car. My car is not the neatest but I didn’t like that I had to clean up their trash. Otherwise it was good. parts trash inside the car. My car is not the neatest but I didn’t like that I had to clean up their trash. Otherwise it was good. More
by CLANCYMARIE87
Employees Worked With
Don’t remember names
August 09, 2021
As usual Toyota Santa Monica exceeded my expectations. Prompt, efficient service. With no appointment they took me right away. My car was done in under 2 hours. Joanne is the best! Prompt, efficient service. With no appointment they took me right away. My car was done in under 2 hours. Joanne is the best! More
by DIANEKLESLIE
Employees Worked With
Joanne
August 09, 2021
Service was good and fairly quick - they were in a hurry to close. It was Saturday. I assume everything checked out ok. No one said anything otherwise. to close. It was Saturday. I assume everything checked out ok. No one said anything otherwise. More
by mamagoun
Employees Worked With
August 09, 2021
Quick, efficient and professional service. Service Advisor was great and commutators all issues via text messages. Car was ready in less that 5 hours. Well done. Advisor was great and commutators all issues via text messages. Car was ready in less that 5 hours. Well done. More
by SSHAMSAI0
Employees Worked With
Brandon McGregory
August 09, 2021
I wish you would update your waiting room like your sales room near the sales floor. So much more friendly and bright. The one near service is like a dungeon. But all your people are friendly and efficient room near the sales floor. So much more friendly and bright. The one near service is like a dungeon. But all your people are friendly and efficient. More
by MLSERNA
Employees Worked With
Don't know this is his wife
August 09, 2021
Jonathan was wonderful in helping me with my vehicle. I came in both for a regular service and then to get a part replaced that was having issues (not related to the service). The car was done on time both came in both for a regular service and then to get a part replaced that was having issues (not related to the service). The car was done on time both times, and everything looks great. More
by I. Bloom
Employees Worked With
Jonathan Gilbert
August 09, 2021
Great costumer service the salesperson was very helpful Santiago I want to give him 5 starts very friendly and communicative thanks for all your help. Santiago I want to give him 5 starts very friendly and communicative thanks for all your help. More
by douglas_26amor@hotmail.com
