Toyota Santa Monica

Vehicle was in for recall issue. Service writer was efficient, helpful and informative. Now is the time for all good met to come to the aid of their country. Hope this satisfies your NEED for 25 word efficient, helpful and informative. Now is the time for all good met to come to the aid of their country. Hope this satisfies your NEED for 25 words minimum!!! More

Good job. Very diligent in how they went about handling the service. They were very prompt and courteous. All around the experience was on the mark. the service. They were very prompt and courteous. All around the experience was on the mark. More

Joanna communicated with me throughout the servicing of my vehicle. Her estimated time to perform the service was accurate - and she informed me of outstanding recommendations when the service was complet my vehicle. Her estimated time to perform the service was accurate - and she informed me of outstanding recommendations when the service was completed. More

I waited 2 hours for battery to be checked but was told software probably drained it. It took 4 hours to update it. This seemed wrong on a 2020 car with only 6000 miles driven. I was given a Lyft ride to software probably drained it. It took 4 hours to update it. This seemed wrong on a 2020 car with only 6000 miles driven. I was given a Lyft ride to my home at dealer expense but had to pay $40 to Lyft to get back. I needed water during my wait and had to buy it from a snack macine that did not accept credit cards but only coins. The whole process seemed too long and problematic though Brandon was personable and accomodating. More

After presenting the KBB Instant Cash Offer to Toyota of Santa Monica, I leased a 2021 Toyota Mirai and sold the 2019 Lexus ES300H to them. Since August 1, 2021, I have been abandoned by the Toyota of Sant Santa Monica, I leased a 2021 Toyota Mirai and sold the 2019 Lexus ES300H to them. Since August 1, 2021, I have been abandoned by the Toyota of Santa Monica Salesman, Ulises Villanueva; General Manager, Matthew Unger; Manager, Hector Medina; and, the Finance Manager, Hassan Mohaved. It has been almost two (2) weeks since I traded my 2019 Lexus ES300H, and I have still not received the promised payment for the traded vehicle's balance of equity. An investigation has revealed that Toyota of Santa Monica paid Lexus Financial for my automobile trade on August 8, 2021. However, the Toyota of Santa Monica Finance and General Managers have failed to respond to my many email inquiries, and are holding on to my money longer than is ethical or legal. Due to their egregious greed and poor customer service, I will never return to Toyota of Santa Monica again for a future vehicle purchase or service. More

Check in was was very efficient and vehicle was ready by the time promised. Our service rep was extremely helpful and provided extra information for me which was a bonus. the time promised. Our service rep was extremely helpful and provided extra information for me which was a bonus. More

Aaron was great. Professional and friendly and the communication was so helpful. I could see how busy he was but felt I received his full attention communication was so helpful. I could see how busy he was but felt I received his full attention More

This was my second regular maintenance service appointment for my new RAV. From scheduling and then check-in to check-out, it's very smooth and Brandon McGregory's communication is top notch. appointment for my new RAV. From scheduling and then check-in to check-out, it's very smooth and Brandon McGregory's communication is top notch. More

Joanna Morgan has been my service adviser since Jan 2007 when I first bought my FJ Cruiser and she has kept it in perfect shape ever since. Fast, friendly service and the best adviser in LA! when I first bought my FJ Cruiser and she has kept it in perfect shape ever since. Fast, friendly service and the best adviser in LA! More

When picking up my car, it was a mess. No one told me what was done or explained the service and the pricing. I was left just standing there. I was also told I would have an itemized sheet so that I woul what was done or explained the service and the pricing. I was left just standing there. I was also told I would have an itemized sheet so that I would know which fixes should be prioritized. I was standing next to another gentleman who shook his head when I told him and said he felt the same way. We both agreed we would not be returning here without this issue being ammended More