Toyota Santa Monica

Expensive, busy, not good with communication or options. I took their recommendations to a local body shop and got much better price, service, necessary repairs I took their recommendations to a local body shop and got much better price, service, necessary repairs More

Have no idea why I am receiving the emails - i don't own Toyota but keep receiving those emails and reminders of some appointments Toyota but keep receiving those emails and reminders of some appointments More

Some documentation was held up until after deal reached which could have impacted negotiation. Not a lot of room to negotiate better price with sales people. which could have impacted negotiation. Not a lot of room to negotiate better price with sales people. More

A $60.00 side mirror replacement was quoted at $200.00!!! and then $800.00(do not rememer exat number) with opening drivrs door! It was at best incompetence or disonesty! Andrzej R. Dabrowa $200.00!!! and then $800.00(do not rememer exat number) with opening drivrs door! It was at best incompetence or disonesty! Andrzej R. Dabrowa More

BUYER BEWARE!!!!! AVOID THIS DEALERSHIP!!!!! After BUYER BEWARE!!!!! AVOID THIS DEALERSHIP!!!!! After the 2021 Toyota Mirai lease/2019 Lexus vehicle trade transaction on August 1, I was abandon BUYER BEWARE!!!!! AVOID THIS DEALERSHIP!!!!! After the 2021 Toyota Mirai lease/2019 Lexus vehicle trade transaction on August 1, I was abandoned by the Toyota of Santa Monica salesman, Ulises Villanueva; Manager, Hector Medina; and, the Finance Manager, Hassan Mohaved. Since we finished after closing time, Ulises failed to orient me about the function and safety features of the Mirai vehicle. The next day, I could not activate the Mirai Multimedia Screen Apps; and, he was not successful in helping me or even trying to find a solution. Furthermore, it took six phone calls to activate the Toyota remote services on the vehicle. An investigation has revealed that on August 8, 2021, Toyota of Santa Monica paid Lexus Financial for my vehicle trade: 2019 Lexus ES300H. However, three weeks had passed until they produced the check for the balance of equity. The dealership warns customers that there is a "No cooling-off period." Then, they don't pay you for a trade-in without a fight. Due to these egregious failures in customer service, I will never return to Toyota of Santa Monica for service or another vehicle purchase. More

Timmy was great. Quick and responsive. I was out of there in less than two hours! And saved me money on the service. Great all around in less than two hours! And saved me money on the service. Great all around More

Came in for schedule maintenance . And car returned with a brake squeal that no one will fix it says it's probably I need new brakes with 15000 miles a brake squeal that no one will fix it says it's probably I need new brakes with 15000 miles More

Went in for diagnostic, came back with potential correction $700 plus 3 other items they thought needed attention for another approx $2000. I had them do one item that seemed like a safety issue but correction $700 plus 3 other items they thought needed attention for another approx $2000. I had them do one item that seemed like a safety issue but they refused to credit the “diagnostic” charge towards this since I didn’t get that particular item fixed. This had not been the way it was communicated to me when I brought the car in. This is just the final straw in a long history of feeling like I’m being overcharged and taken advantage of when I’m trusting professionals to tell me what really needs to be done. The icing on the cake is that I took my car to a body shop today to look at the molding issue that TSM wanted to charge $700 to replace and a tail light that TSM wanted to charge $525 to replace. This shop is simply re-installing the original molding at no charge and getting me the tail light FROM TOYOTA for $100. He’s not charging me labor because I’m his words “it’s just 4 screws.” That Toyota SM was going to charge me over $100 per screw as labor. So instead of $1200 I’m paying $100. I’m never going back to Toyota Santa Monica after being a loyal customer for 12 years. I’m telling anyone who will listen about my experience and while I’ve never written a negative Yelp review, I’m planning to do that too. To me this type of treatment of customers is dishonest and corrupt. More

The service representative was very thorough and informative. Even though I was a little late to my appointment they were still able to provide an oil change in a timely manner. informative. Even though I was a little late to my appointment they were still able to provide an oil change in a timely manner. More

My service agent was very good. She communicated clearly, set expectation realistically and let me know as soon as the car service was complete. Thank you. set expectation realistically and let me know as soon as the car service was complete. Thank you. More