Toyota Santa Monica

I had service check up and they rebooted computer but did not fix the Bluetooth that faded away on audio. I called back three times and no one has returned my call. This is horrible service and influences me not fix the Bluetooth that faded away on audio. I called back three times and no one has returned my call. This is horrible service and influences me to not get another Toyota again More

Nelson was terrific--professional and competent. The turnaround time was good. NOT HAVING A CASHIER AVAILABLE FOR CHECKING OUT AND PICKING UP THE CAR IS UNACCEPTABLE. Going forward it will be a seriou turnaround time was good. NOT HAVING A CASHIER AVAILABLE FOR CHECKING OUT AND PICKING UP THE CAR IS UNACCEPTABLE. Going forward it will be a serious consideration in choosing service at another dealership. More

They lured me in saying I needed Toyota care tire They lured me in saying I needed Toyota care tire rotation then I got there and they charge me $369 which is criminal intend to write to the CEO of They lured me in saying I needed Toyota care tire rotation then I got there and they charge me $369 which is criminal intend to write to the CEO of Toyota they had no cash register they had no people working there to service people it was the worst experience I was forced to pay 369 for future oil changes we’re in my neighborhood I can get an oil change for $20 you ripped me off and I don’t intend to do business with Toyota Santa Monica much more until this new warranty wears out that you sold me and forced me to buy More

Very nice and organized with time. I had my appointment very early and i still was able to go on with my day of errands very early and i still was able to go on with my day of errands More

Daniel Hill promised me a deal on the phone -- I filled out all the paperwork. Then, they sent the quote and it was $4500 more than what Daniel promised. I pushed back, and the next quote was $1400 over th out all the paperwork. Then, they sent the quote and it was $4500 more than what Daniel promised. I pushed back, and the next quote was $1400 over the promised price. When I spoke with the manager, Joe, he continued to interrupt me and implied I was lying. Avoid, avoid, avoid. More

They were soooo busy and stressed and didn't have enough people working. I waited 40 minutes and nobody helped me. The website allowed me to schedule an appointment for same day service later in the day tha people working. I waited 40 minutes and nobody helped me. The website allowed me to schedule an appointment for same day service later in the day than the service center was prepared to handle, but they still got it done. More

All was very smooth…Brandon was helpful and efficient. Thanks Really not necessary to have a 25 word minimum before I can submit my review Thanks Really not necessary to have a 25 word minimum before I can submit my review More

I have been a customer at Toyota Santa Monica for years. They keep their promises, and they keep my two Priuses running smoothly and efficiently. They keep their promises, and they keep my two Priuses running smoothly and efficiently. More

Really great service department. Joanna Morgan was wonderful and my car was finished on time as promised. Much appreciated. Will be back in the future. wonderful and my car was finished on time as promised. Much appreciated. Will be back in the future. More

My service experience was quick. Brandon helped me get checked in with no issues. The car was serviced in a reasonable amount of time. I knocked one star off because the dealership didn't reach out to m checked in with no issues. The car was serviced in a reasonable amount of time. I knocked one star off because the dealership didn't reach out to me as soon as my car was done. I texted with them a few hours early and they told me it was ready. More