Toyota Place

These dealers are shady. They’ll lie to you and do everything they can to rip you off. This is so disappointing. Worst dealership ever. everything they can to rip you off. This is so disappointing. Worst dealership ever. More

Was in communication with Jeff Toscas in internet sales for a little less than a week for a specific car advertised on Toyota Place's website. During one of my first calls with him, he said that if I come for a little less than a week for a specific car advertised on Toyota Place's website. During one of my first calls with him, he said that if I come into the dealership within the next 2 hours, he'll discount $500. I told him I was still working and couldn't leave. Later, we discussed price, got an out the door quote and I came in on the weekend to discuss further. I brought my checkbook and everything so that I would be ready to purchase once a deal was agreed upon. He was able to discount a small amount (a lot less than what he originally offered) but said that the vehicle was still in their shop getting worked on, likely doing software updates, etc. He said that it wouldn't be ready for a few days (Tuesday) but he'd call me once it's ready. Come Tuesday afternoon (today), I check their website again and notice that the vehicle is no longer listed. So I call around 1pm and learn that Jeff hasn't even been in the office for the past couple days. I explain the situation to Frank who pulls up my info and he says that the car is still being worked on, he thinks it's something to do with the door -- he says he'll call me once he finds out the status. I wait over 4 hours, still no call so I call back again. I talk to Frank and he says that it's already been sold, but says that he has another one in a different color, which I never wanted. I tell him I want the same color and configuration as my original request, without all the unnecessary add ons (even though he said that usually they add paint protection and something else that I never wanted to most of their cars, so I was likely getting discounted off of that anyways). BTW, the whole time I was in communication with Jeff and other salesmen, they were trying to emphasize that they DON'T add on a bunch of other stuff like other dealers do - oh the irony. I tell Frank that I already got an out the door quote from Jeff and that he already agreed to give me the small discount. Frank then says he'll try to see if he can swap with another dealership for the one I want. I wait an hour, still no call back. I call back and they say he has gone home for the day. I ask to speak to someone else who says that he's still there and he'll get him. Put on hold for a minute and says that yes, he's gone home. At this point, I'm not surprised. If everyone hadn't dropped the ball and they did what they said they would do, I would've given them a positive review since they appeared to be straightforward with me and was ready to recommend them to other friends looking for a Toyota. Instead, I'm saying to never buy a car from Toyota Place. They will give you the runaround, the communication is awful, and they will bait and switch you on prices. More

This place will lie to you and rip you off. They said they will honor the Costco pre-negotiated price but when you get there, they’ll tell you, you must buy mandatory options like paint protection. Worst they will honor the Costco pre-negotiated price but when you get there, they’ll tell you, you must buy mandatory options like paint protection. Worst dealership I’ve ever dealt with. Costco needs to remove them from their list of dealerships. More

Service The service was done right on time when the service advisor emphasize, but the bad thing about it there wasn't any coffee available for customer The service was done right on time when the service advisor emphasize, but the bad thing about it there wasn't any coffee available for customer More

Thank you for your 5 months servicing on my Toyota Highlander 2019. It was done instantly and on time per schedule. I would recommend to others for this place. Highlander 2019. It was done instantly and on time per schedule. I would recommend to others for this place. More

Kind employees, fast service/accurate estimated wait time, easy online process to schedule service. I would have liked if there was a service person available that went through everything I had the opti time, easy online process to schedule service. I would have liked if there was a service person available that went through everything I had the option to get done though. I am not an expert on Toyota or the service included in my ToyotaCare package, so it would be nice to know what else I can get done More

I like come this Toyota Place because My car buy in here . Customer service very good, nice person and I believe in hornet and patience . Customer service very good, nice person and I believe in hornet and patience More

Great! Job everything was great place was clean felt very safe and people were very nice. Didn’t wait long the car was cleaner than when I brought in safe and people were very nice. Didn’t wait long the car was cleaner than when I brought in More

maintenance service everyone is friendly, excellent service, excellent customer service and overall great service. Anthony Marquez is my service advisor is very professi everyone is friendly, excellent service, excellent customer service and overall great service. Anthony Marquez is my service advisor is very professional and did awesome job .Thanks again. More

Fast and efficient service. Fast and efficient and thorough service. Friendly service and very clean premises as well. I will always bring my Toyota for service to this dealers Fast and efficient and thorough service. Friendly service and very clean premises as well. I will always bring my Toyota for service to this dealership. More