Toyota Place

I expected to be notified when the service on my car was done but I was not. My 9 month old son and I waited for 2 hrs before realized the car was already done and parked in the parking lot. I came and aske done but I was not. My 9 month old son and I waited for 2 hrs before realized the car was already done and parked in the parking lot. I came and asked adviser who wrote the the paperwork for me, he said just go to cashier and sign some paper then you are done. Also, in the work order, it had Car Wash but the car was not washed and no explanation. I tried to look for the adviser to understand why, I could not find him. I bought my car there so I wanted to have maintenance service there. Otherwise, I went to the dealer close my home and maybe I was treated better. This is unacceptable service which dealership management should fix it. More

I have bought 3 cars (Solara, Vensa and Yaris) from Toyota Place of Garden Grove. I could not be happier! They always take good care of me. I did have one minor problem with a sales person and I went Toyota Place of Garden Grove. I could not be happier! They always take good care of me. I did have one minor problem with a sales person and I went to the sales manager, who handled the problem, I will not go anywhere else to buy a new or used vehicle. If you want a great deal on great cars, go to Toyota Place. They will take great care of you and when you leave you will be happy. p.s. The service department is the best. When I go in for oil change, or anything else they get right on it and they give me the time it will be ready, and it is. Then they send a vehicle to pick me up. One thing I will say they are very up front with me. If they see some thing wrong, like when I had my wife,s Echo, they advised me regarding the proble. No pressure was used for me to have the work done,if was left up to me. More

I had a great experience in the buying process of my first brand new vehicle at Toyota Place. I felt that Thai was very genuine in helping me find my dream truck. He did his best advocating my wants a first brand new vehicle at Toyota Place. I felt that Thai was very genuine in helping me find my dream truck. He did his best advocating my wants and needs to upper management so that I will get the most for the price that I paid. Thai catered to my every need and I did not feel pressured throught the entire process. Thank you Thai, and thank you Jenifer for making my first experience at Toyota Place a great experience. Shawn Nguyen A new loyal and satisfied Toyota Place customer More

Our vehicle was brought in for 2 types of recall work. When I went to pick it up after going to cashiering I couldn't get anyone's attention. There were several reps sitting in an office talking who I in When I went to pick it up after going to cashiering I couldn't get anyone's attention. There were several reps sitting in an office talking who I interrupted. When I went out to the car I noticed that the inside carpet was not clean as was stated in the floor mat recall letter would be done. The young man assisting me said he guessed that was because the vacuum was in another building. The recall clearly stated the car would be returned with interior carpet clean. More

We bought a Camry at Toyota Place. My husband and I had a great experience with Mike Ta. He was very patient and helpful with us. We did not feel any pressure at all. I will recommend my family and friends great experience with Mike Ta. He was very patient and helpful with us. We did not feel any pressure at all. I will recommend my family and friends to buy their future cars at Toyota Place. I want people to know that buying a car is a very easy process at Toyota Place. More

The first gentleman was very knowledable about the three levels of Highlanders that are offered and that we were interested in looking at. They didn't even ask for my license to let me test drive the car! N levels of Highlanders that are offered and that we were interested in looking at. They didn't even ask for my license to let me test drive the car! Negotiation of price was not as painful as previous experiences. Very responsive to our needs. More

Exellent and professional customer service . I drive from the city of Rancho Cucamonmga to Toyota Place because of the customer service that I get from the general manager and his staff .I reffer all my from the city of Rancho Cucamonmga to Toyota Place because of the customer service that I get from the general manager and his staff .I reffer all my friends and my family members to Toyota Place Dealership. More

Informative and very helpful in the selection process of proper vehicle. I would/do recoomend anyone that's in the market for any type of car to visit the Toyota Place. Sam Chaalan has great control of the proper vehicle. I would/do recoomend anyone that's in the market for any type of car to visit the Toyota Place. Sam Chaalan has great control of the overall operation. He insures that we're comfortable, and very welcome. He is very accessible anytime anything is needed, and insures it is being done better than expected. Excellent salesmanship, product knowledge and service is the recipe for a very successful business. Keep up the great work. The only place we would ever buy a car from. We own 3 cars, and all of them are from your dealership as a result of what I listed above. More

Jennie Lu was by far the most helpful sales person I've ever come acrossed with. She truly cares what is best for you as a customer, instead of pursuading you to buy something for her own advantage. Her bo ever come acrossed with. She truly cares what is best for you as a customer, instead of pursuading you to buy something for her own advantage. Her boss, which I believe is Hector, was also awesome. They both absolutely know the meaning of CUSTOMER SERVICE. However, it is a shame that I had to come in contact with Lance. He is absolutely unprofessional and fake. For some reason, he started talking to me about the deal that I was trying to make and came up with a totally different payment plan then I was first told by both Jennie & Hector. When I stated that what they were doing was misleading, he replied, "No, its not. That's reality. Those numbers they gave you, are just numbers. What I'm telling you is the "deal". Everything he stated was with an attitude. Thank goodness Hector came back and reassured me that I was only to discuss the deal with him and not Lance. Otherwise, I would have walked out and Toyota Place would have lost a sale and a customer for life. Do yourself a favor and avoid him at all costs. Otherwise, you will leave Toyota Place with an overall bad impression. Hopefully someone in higher management realizes what kind of person is really is and realeases him to avoid scaring current and potential customers. More

It was an excellent experience to purchase a car from the Toyota Place Dealership. The sales person and all other employees were very friendly, very knowledgible and very helpful. The price of the car was ex Toyota Place Dealership. The sales person and all other employees were very friendly, very knowledgible and very helpful. The price of the car was excellent. I will recommend this dealership to all my friends. More