Toyota Place

Awesome service I have been taking this car here to be serviced and I rate it a five star. Vinny told me what needed to be serviced and he explained everything thorou I have been taking this car here to be serviced and I rate it a five star. Vinny told me what needed to be serviced and he explained everything thoroughly. Thank you for the best service. More

excellent service My husband and I have been taking both our Prius' here and are very happy with the service. His car is free of charge since still under warranty. I sa My husband and I have been taking both our Prius' here and are very happy with the service. His car is free of charge since still under warranty. I saw Cindy last service and she was really helpful. I buy my parts here also, talking to other friends who have Prius cars they pay more at other dealerships! I would definitely not go anywhere else. And as an added bonus they have free shuttle service and complimentary car wash. More

Shady deplorable sales practices, Super Shady sales team. Hello Customer Relations Anita and General manager Sam, Below was a recap of my experience with your deplorable dealership and shady sales team the Hello Customer Relations Anita and General manager Sam, Below was a recap of my experience with your deplorable dealership and shady sales team the other day. I would like my complete customer file folder and all information and content to be shredded immediately because I’m worried about fraud from your company. Please reply to this email so I know it has not fallen on deaf ears. Thank you. ZERO STARS! CAUTION - SUPER SHADY SALES TEAM! So much for the no haggle, no hassle Costco Auto Program / Internet sales / Fleet Sales..... DON'T WASTE YOUR TIME! TOTAL CON ARTISTS, GAMES, RIPOFFS and utter DISGRACE to Toyota's name. STAY FAR AWAY FROM Toyota Place! Without my consent or knowledge they stole my vehicle registration out of my glovebox while they were inspecting my car for a possible trade in. It was like they were holding my vehicle registration for ransom just to get me back in the door to try to sell me a car. Not one person called me after I left that day and said hey we made a mistake and we have your registration please come back in and pick it up. Unfortunately not until later that day I noticed it was even missing. I called that next day and the sales guy Ken I was working with was out so I spoke to another sales manager guy named Primo. I explained to Primo that Ken or one of their guys took my vehicle registration without my knowledge, consent or permission. Primo said that they wouldn?t do something like that but he would go look at Ken?s desk to see maybe if it was there. He come back to the phone and said that nothing was on Ken's desk but If they find it they can mail it to me or or something... or I can just call Ken tomorrow and ask him. I said please take my phone number and have Ken call me first thing when he gets in. What a total LIE....Primo lied to me over the phone and said he never saw it or had it. In the mean time....I had to then waste my time and go down to the DMV and pay $20 dollars for a replacement vehicle registration. The next day comes around and surprise no call from anyone at the dealership. I did call them and I was able to get Ken on the phone, I asked him if he received my message to call me back from Primo and he said he was just about to call me....yeah right. I then asked him if he had my vehicle registration? He said yes that he did take it out of my car and gave it to Primo. Ken said "didn?t Primo give it to you before you left"? I said "no, Primo did not give it to me and to top it off he lied to me over the phone yesterday saying he never even had it or seen it". (More games) Long story kind of short... A few more shady phone calls from Ken saying that we can just forget about the missing vehicle registration and they will give me more money for my trade in and lets make the deal on a new car. I then told him if they were the last and only Toyota dealership on the planet and would give me the new car for $10,000 under invoice I would never do any kind of business with them ever! I then told Ken to have my vehicle registration ready with a $20 dollar bill waiting for me at the sales desk and to call me by noon tomorrow to confirm it was there ready for me to pick up. Once again. No call. Nothing...... I went into the dealership and both Ken and Primo were not in. I walked into the upper sales office (BullPin) and spoke to yet another sales manager named Tony N. I explained to him the reason for my visit and the SHADY experience with his SHADY SALES TEAM. He told me under his breath that primo was fired and is no longer with the company......( Yeah right...) But well wouldn't you know it within a few minutes Tony was able to look at a file behind the desk labeled ( 7 DAY - LEADS FILE ) and sure enough in that file was a folder with all my information and my vehicle registration. I then asked for my $20 dollars to cover the replacement registration and for them inconveniencing me. He then walked me over to yet another sales manager who I once again explained my story to and I made him him come out to my car to show him a copy of my new registration receipt showing that I paid $20 dollars to have it replaced. He then slipped me a $20 dollar bill out of his own wallet. We both walked back into the sales office / bull pin where he made a copy of the receipt. Before I left I let them all know how I really felt and that I was so appalled, and ashamed for them at the shady way they conduct themselves and the way they treat potential customers. I really feel bad to think that if it were some elderly person or my parents, grandparents, sister, brother or your family or anyone for that matter the utter lack of class, lack of character lack of pride, lack of values, lack of honer that the whole operation / dealership has shown me I can't believe they would still relevant in the near future. DO NOT DO BUSINESS WITH THIS DEALERSHIP! DO YOURSELF A FAVOR PLEAES GO SOMEWHERE ELSE! ......................ZERO STARS....................... More

Disrespectful staff We bought a new Toyota Sienna xle 2017. It was first approved with the finance department then they contact us aweek later to say it was disapprove. I We bought a new Toyota Sienna xle 2017. It was first approved with the finance department then they contact us aweek later to say it was disapprove. It was fine we went in to return the car and was talking to Daniel. We have explain that we only bought the car under our request and they aprrove. And our last experience here was bad. I feel like there is a lot of dishonest going on at this place. What have me upset is his statement. Quote "we didnt ask you and your brother to come and buy from us." what kinda customer service is this waste off time and Disrespectful we own and bought multiple car here. We got directed to another finance service staff. We went to sign our release of the purchase after i sign the paper i saw them mark some on the paper and ask to reread it. To my surprise they mark a few thing that i wasnt happen about. I ask about it and they gave me a poor explanation at this point i was tired of them and just left. I felt really cheated with this whole ordeal. After today i would not want to deal with any toyota dealership or toyota brand in that matter. It will be our last toyota experience. More

Excellent Customer Service And Friendly Employees Yesterday, my husband and I had traded in our 2009 car for a 2017 Toyota Camry SE at this place. As an older couple, my husband and I were nervous at Yesterday, my husband and I had traded in our 2009 car for a 2017 Toyota Camry SE at this place. As an older couple, my husband and I were nervous at first. However, the employees at Toyota Place made the entire process simple and understandable for us. I would like to give a special thanks to Tracy, Victor, and Tim for providing us with a fantastic and wonderful visit. I was amazed at how kind and polite they were. All three of them provided us with excellent customer service. I would definitely do business with them again and have already recommended my friends and relatives to visit them in the future. Thank you very much Tracy, Victor, and Tim! - Thuong and Huong More

Amazing This was absolutely great. No hassle and was quick. The employees were very helpful and nice and were able to fix our situation right away. We went ho This was absolutely great. No hassle and was quick. The employees were very helpful and nice and were able to fix our situation right away. We went home that same day with a brand new car! I'm absolutely loving it. Thank you! More

Good dealer and proffessional salesman My purchase was just as smooth as all the rest. The staff was friendly, knowledgeable and got me the best deal. At last Tan Le helped me to find the r My purchase was just as smooth as all the rest. The staff was friendly, knowledgeable and got me the best deal. At last Tan Le helped me to find the right car with a reasonable price. Highly recommended More

Expect the Difference. Everybody has different expectations and opinions but mine was excellent. Toyota Place was my 1st. stop to "scan" through to test the new models. At Everybody has different expectations and opinions but mine was excellent. Toyota Place was my 1st. stop to "scan" through to test the new models. At the dealer, most employees seemed to be nice and friendly, but the one that got my attention was Mr. Tan Le. Tan Le explained and showed me the products in detail so I could compare and decide my purchase. Everything was so positive that I decided to buy my first 2015 Camry LE Hybrid from this dealer. Even after the purchase a few days later, Mr. Tan Le would answer all my questions from his home. This is a good man to do business with. Now I have a car from Toyota Place with a good deal. More

Great experience as a first-time buyer Got my 2015 Toyota Prius C here couple days ago. Had a great time and everyone was friendly. Stanley Vo was the guy to talk to. He helped my brothe Got my 2015 Toyota Prius C here couple days ago. Had a great time and everyone was friendly. Stanley Vo was the guy to talk to. He helped my brother and I throughout the process. It was a great experience as a first-time buyer. Overall, everything was a great. More

Shady After reading reviews from previous years, I am not the only one that has had issues with their contracts from Toyota Place. After clearly stating tha After reading reviews from previous years, I am not the only one that has had issues with their contracts from Toyota Place. After clearly stating that we didn't want any extra features on the car, the finance person still managed to leave the alarm in the contract. Feeling taken advantage of I brought up the issue to the dealership, to only get this response "After taking a closer look at your contract, there is nothing we can do". The customer does not come first at this dealership. I was loyal to the Toyota brand but after this experience I wouldn't recommend it to anyone. Now my nephew is stuck with this car for 3 years, will be trading it in BEFORE the lease ends just so we don't have any ties with this dealer. The only person I cannot speak ill of is Karina, she offered as much help as she could. More