Toyota Pasadena

I brought my RAV 4 in for a paint inspection and the customer service was outstanding. Stephanie Reyes was the Service Consultant that took care of me. She was organized, knowledgeable and I was very im customer service was outstanding. Stephanie Reyes was the Service Consultant that took care of me. She was organized, knowledgeable and I was very impressed. I cant More

Outstanding service and helpful. No pressure applied to the customer which makes it a pleasant experience overall. Mr. Young Ju provided outstanding service and answered all my ques No pressure applied to the customer which makes it a pleasant experience overall. Mr. Young Ju provided outstanding service and answered all my questions. More

Haide Camacho is a scammer, strong arm my mother during her service visit. After me calling in and explaining to her we just wanted a Oil changed today nothing more, Haide continued to explain our new tire her service visit. After me calling in and explaining to her we just wanted a Oil changed today nothing more, Haide continued to explain our new tires (under 5k miles use) needed rotation as well. At the end, my mother was charged $202 dollars for a oil change and tire rotation. But online this service is advertise at $69.88 (Oil change only), so our tire change cost $100. You can find photos and proof on yelp review page More

This is a good dealership i bought a tacoma here however there 120 miles from my home they make business friendly there 120 miles from my home they make business friendly More

Raffi and Nick and all the rest who helped us were all extremely courteous. The purchase and delivery of the truck was very smooth. Will definitely recommend them and the dealership to our friends. extremely courteous. The purchase and delivery of the truck was very smooth. Will definitely recommend them and the dealership to our friends. More

This is our third car purchased from this dealership in the last 15 years. Each purchase has been hassle-free. Very efficient sale transaction all the way from working with the salesperson to ending with t the last 15 years. Each purchase has been hassle-free. Very efficient sale transaction all the way from working with the salesperson to ending with the finance person on all the paperwork. On the most recent purchase , they were fantastic-- from finding the exact high-in demand Highlander Hybrid we wanted to keeping us informed on where it was being built and when it would arrive and then after it arrived doing the paperwork efficiently and finally taking well more than an hour with us showing us all the new 2023 electronic bells and whistles and setting up most of them for us before we drove the car home. We could not recommend them more highly. More

Unfortunately our experience over the last few days with this team was extremely negative. They lie to your face and is all deception. From the sales person to the general manager, all they lie! They made this team was extremely negative. They lie to your face and is all deception. From the sales person to the general manager, all they lie! They made a mistake, they try to minimize the consequences, they promised to rectify it by exchanging the vehicle. They lied that not similar vehicle is in transit for South of California. I checked on line and it is in transit at a near by dealer. My advice, stay away from this team. I doubt entirely how they conduct business More

I had a very pleasant day at Pasadena Toyota, no pressure no hazzle as long as both of you will satisfy the transactions that you would want. I will recommend them to all my friends. Look for a guy name Alex no hazzle as long as both of you will satisfy the transactions that you would want. I will recommend them to all my friends. Look for a guy name Alex he is very accomodating and will help you achieve the car you want. More

Took our 2010 Toyota Prius in for a $140 diagnosis. Received a very general and vague diagnosis of repairs that were needed I had to question the manager several times. The estimate does not show t Received a very general and vague diagnosis of repairs that were needed I had to question the manager several times. The estimate does not show the parts and cost for each item. Just a summary of the $5,015 bill. It would be nice if they gave the entire name of the part and it's cost. I won't be going back there again. I don't recommend Toyota Pasadena at all. More

In this Covid climate where buying a car is a nightmare, they made it easy, we’re so nice and helpful and didn’t try to rip me off! Best dealership to go to…. they made it easy, we’re so nice and helpful and didn’t try to rip me off! Best dealership to go to…. More