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Toyota Pasadena

Pasadena, CA

3.7
121 Reviews
At Toyota Pasadena we offer outstanding service throughout the buying experience. We are here to provide information and test drives before you decide what you'd like, we are here to work with you once you have your heart set on a vehicle, and we continue to be here for you after you own the vehicle and come in for servicing. What's the key to our outstanding service? Simple, first we listen and then we provide information and suggest solutions. That's our process, it's simple and it's transparent.
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3600 E Foothill Blvd

Pasadena, CA

91107

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Showing 121 reviews

April 18, 2025

This is really about the car Service portion. I am leaving it here only because the proper place limited my words. So I asked them to allow me to leave an email explaining it all and no one cared More

by thatzlife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Symes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

thatzlife responded

This is the rest of that review from above since it got cut off: Honestly, I wasn’t even planning to leave a review. The dealership sent me a follow-up request through text and email. At first, I ignored it—because I’ve come to accept that this just seems to be the “Toyota way” of doing business. But when the reminders came again, I decided to share my experience in the hope that someone in leadership might take notice and reflect on how this affects loyal customers. Let me be clear: this is not a one-time incident. I’ve had other visits where unauthorized work was added to the invoice, and only after pressing the issue was it removed. My wife has her own story—she was once told she needed a new battery when she didn’t. Thankfully, we’ve always been discerning enough to catch these things, but we shouldn’t have to be on high alert every time we come in for service. I wrote this review not to complain, but to advocate for change. If Toyota dealerships want to build long-term customer relationships, they need to rethink their service culture. The focus shouldn’t be “how much can we get this customer to pay?” It should be: “How can we serve this customer with honesty and integrity so they want to come back?” Customers don’t go to the dealership expecting a game of “spot the upcharge.” We just want to get our car fixed, pay a fair price, and feel like we were treated with respect. We want to trust that the people working on our vehicles care about the outcome—not just the invoice total. Isn’t that the kind of business you’d want to support? I hope I’ve articulated clearly how my experience unfolded and why it felt like yet another disappointment. To whoever reads this—thank you for taking the time. My only goal is to shed light on a pattern I hope Toyota will eventually address, not just in words, but in culture. — A loyal Toyota customer, simply asking for better.   -- I

April 01, 2025

Everyone did a great job! Greatly appreciated! Everyone answered all my questions and gave me confidence in my choices. More

by msmole6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandra Brunning
December 30, 2024

Toyota Pasadena is full of (1) the most unprofessional and under-qualified people that can't do basic math and (2) hate their jobs enough to blame their OWN customers for their mistakes. I have nothing to More

by Kim M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Symes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ghattas, Rose Rosales, Fern Ramirez, Miguel Santiago, Sam Symes, Haide Camacho
Dec 31, 2024 -

Kim M responded

Incident #3: Service agent (Haide Camacho) lied to me about promos that were apparently nonexistent. She discussed that the total maintenance cost for my classic car was ~$2000 including taxes, and that monthly installments of $300 would be allowed with a credit card. Guess what? Haide calls back in a few days to say that the promos are not applicable, thus adjusting my rate to $3000 total NOT including taxes. I was told the minimum payment was $500/month and NOT $300/month for installments, and ONLY debit card would be allowed. Keep in mind, I already budgeted my money accordingly with what she said to me from the very beginning about how my total would just be ~$2000. Does this dealership not realize how infuriating this is for customers like myself? Incident #4: (Continuation to #3) I meet with Sam Symes, the Marketing Director, to talk about the lies told by Haide Camacho. One of the resolutions offered by Rose Rosales and Sam Symes was “1 free complimentary wash” for my classic car. Tell me why EVERY single time I took my car to this dealership (about 5 times total), I was always told that the car wash machine was “not functioning, inoperable”? I was always told to come back in a few days when they would have the car wash up and running. This is next level deception and a HUGE waste of my time. Do you not respect your customers’ lives? Go screw yourselves. Incident #5: The last time I got my car serviced with Miguel Santiago, I was greeted by a staff member outside where the Service Car Drop-Off was. The man himself said, “Head over to Door # where Miguel is, if you even know where that is”. I for a fact know where to go and where that is. So don’t give me that self-entitled attitude so early in the morning. I brought this to Miguel’s and Rose’s attention as soon as this happened, and neither of them seemed to care about my situation. Talk about invalidating my feelings as a customer. I've never had to deal with these kinds of annoyances at any other dealership besides yours. I name dropped so many of your employees, so don’t even think about accusing me of lying. Avoid this nonsense dealership if you really care about your car, your time, and your money. These under-qualified morons, degenerates, and pathological liars are not worth the stress and the frustration.

December 05, 2024

Everyone was very kind and patient, it was the most pleasant car experience I've had More

by zoekraft5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Axel and CoCo
September 21, 2024

They deserve 0 stars. Dishonest, stingy and full of lies. They sold me a car with 10 k miles. At 13 k miles both front tires shredded to the radials. When I reached out to More

by sonolinx
Recommend Dealer
No
Employees Worked With
Sales and service managers
July 22, 2024

I had a very pleasant time with all these people who helped me to purchase a used Toyota corolla. the service is excellent, and I love my car very much. 5 stars rating. More

by lchan883
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Symes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex and Marcelo Gomez ar wonderful
March 09, 2024

Purchased my 2024 Prius XLE here. Although the vehicle wasn’t in stock, it arrived in a few short weeks and did not disappoint. I love the vehicle! Can’t say enough about how strai More

by Kyle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Koko Toubedjian
February 18, 2024

We purchased a new Toyota Venza yesterday and we are very pleased with how the whole process went. From our first contact, Koko was very nice, respectful and didn’t pressure us. He respected our shopping sty More

by aadegroff
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Koko Toubedjian
January 20, 2024

I visited this dealership with the intention of purchasing a vehicle. Regrettably, my experience was marred by the unprofessional and unethical behavior of Paul. He insisted on adding extra feature More

by briana
Recommend Dealer
No
Employees Worked With
Sam Symes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul
December 30, 2023

Great sales team. Worked with me to make getting a new car easy. Recommend them highly. More

by LDLOVE7607
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Symes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny.
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