Toyota On Nicholasville - Service Center

Bad service and lies on bad service call back Went to this dealership for a warranty radio/cd player replacement. When leaving after work preformed, there was a high tone emanating through my spea Went to this dealership for a warranty radio/cd player replacement. When leaving after work preformed, there was a high tone emanating through my speakers. I backed up and informed the service person that assist me. He said it was the wiring to my sub woofer for which that was not an issue with the old radio. He checked with his service manager and he agreed with his service person. Again, I told them I did not have that issue before they installed another radio but they kept insisting it was the wiring to my sub woofer . I told them to put the old radio back in because I can not ride in the car with that annoying tone. I was told from the service manager that if they put the old radio back they would not have anything else to do with my original issue. The tone was gone after the old radio installed. I made the service manager aware.H e still insist my wiring would be an issue and after a heated dialogue I was told to leave and never come back.I filled a complaint through the Toyota complaint center. After taking my complaint, the center representative informed me that someone from Toyota On Nicholasville will call me. Two days later I did get the call. After explaining, she told me that she also agreed with the service department analysis. I told her I was told from the Toyota complaint center that there was pass radio issues and thy preformed the work. She insist this car was never there. Dates this was there: 6/19/15, 9/22/14, 6/20/14 new engine. Still having my original radio issue, I call Green's Toyota. They made an appointment and preformed the work. I have no radio issues. I never had anything done to sub woofer wiring and Green's did not say there would be any issues. More

I've dealt with service and sales. Though dealership costs in the service area are always high anywhere, the service department has always treated me with respect and honesty. They've illustrated or sho costs in the service area are always high anywhere, the service department has always treated me with respect and honesty. They've illustrated or shown me parts and problems so I'd understand what mechanics were talking about. Once, two mechanics actually rode with me to help figure out a weird noise my van was making. They are mostly responsible for my vehicle with 450,000 miles being on the rode today. More

Mark Dailey, Steve Maynard, Matt Branum, Trey Sims, Laura Beth Heckman. You say you do not recognize any of these names. Probably because the turnover is so great they're all gone someplace else.<br><br>2 of Beth Heckman. You say you do not recognize any of these names. Probably because the turnover is so great they're all gone someplace else.<br><br>2 of them are/were serrvice advisors and the others are/were sales. My rating for "Friendliness" was upgraded because to be fair, one of the service guys really tried. My daughter took her older Camry in for a simple starting problem and was quoted a price to "overhaul" the engine, definitely more than blue book value. Their estimate wasn't reasonable. It wasn't even believable. Basically, they were saying that they really didn't want to do the work and bid so high to tell her to go away. She went to Lowell's who fixed the starting problem for less than $100. While it was there, Lowell's inspected and itemized every single thing on the car that needed work. Not surprisingly, his estimate to do it was about half what TON had quoted just to do the starter problem.<br><br>Toyota on Nicholasville is a great place. A great place to stay away from.<br> More

Buyer beware! These people will lie to you. They will Buyer beware!<br><br>These people will lie to you. They will cheat you.<br><br>And to top matters off, their service department is either VERY, VERY i Buyer beware!<br><br>These people will lie to you. They will cheat you.<br><br>And to top matters off, their service department is either VERY, VERY incompetent, or they are part of the overall plan to defraud you and cheat you out of your hard-earned money.<br><br>INCIDENTS<br><br>At the time we were a "Toyota" family. At somewhere around 25K-30K miles, my truck developed a real bad shimmy in the front end during braking. When it went in for service, I told the service writer about the problem. Later in the day he called me telling me it would cost $400+ for new brake rotors. His explanation: The brake rotors had warped due to having been run through water. Well, duh! It sometimes rains here. Does it rain where you live? If so this truck is not for you. Anyway, I declined his estimate and took it to a "Tire and Brake" place where they turned the rotors. The shimmy went away.<br><br>On another occasion, my wife took her Camry in for normal service. When she picked it up, it was missing real bad. She immediately took it back. They found that the engine compartment was full of water, everything simply drenched. This is a 4-cylinder gas burner, not a diesel. It has spark plugs, spark plug wires, and a distributor, all of them soaking wet. The mechanics there sent my wife on her way, telling her that the miss would stop when the water evaporated.<br><br>Later on, I took my truck in on a Saturday and experienced a similar missing problem when I picked it up. 2 miles later, it was still missing. By that time, I was closer home than to the dealership so I went on home and checked under the hood. There was no evidence of moisture, so I called the service department. Since it was Saturday, they instructed me to bring it back in the following Monday. I did. But I had to take off from work. Anyway to make a long story short, they found that when the spark plugs had been replaced during the service, they had not been "gapped".<br><br>Less than 3,000 miles later my daughter was driving the truck on an out-of-town trip when it overheated. There wasn't a Toyota dealer there so she had her towing service take her to the closest USAA locally recommended service facility. The mechanics there diagnosed the problem as a stuck thermostat. Complete cooling system service (including installing a new thermostat) was one of the service items that I had paid for less than 3,000 miles before. Then, several thousand miles later, the engine started to miss and "blew steam" when it was shut off. The problem was a blown head gasket and a warped head. Repairs were in excess of $1,000 at a third-party facility.<br><br>So, all in all, these people cost me a lot of money. But they'll never get any more. And every time I get the chance, I'll tell everybody I know just how crooked they are. It's my goal to cost them in lost sales and service, as much in one year, every year, as they cost me altogether. So far, I'm doing pretty well. None of our family has replaced a Toyota with another Toyota. My wife now drives a Rodeo (she probably would have wanted a 4-Runner). I now have a Nissan Frontier. My daughter (she had a Tercel) now drives a Mazda. Her husband (he had a Tundra) now drives an Acura. My brother-in-law (he had a 4X4 pickup similar to mine) now drives a Suburban. There are still 2 Camry's in the family (another daughter and a sister), and It's pretty well set that when time comes to replace them, they'll buy something other than a Toyota. My daughter is already leaning toward a VW Passat. More