Toyota On Nicholasville

Took wife into Toyota on Nicholasville for a routine maintenance check. Looked around at other vehicles. No pressure, polite, knowledgeable staff asked if I needed help, but not in my face the whole ti maintenance check. Looked around at other vehicles. No pressure, polite, knowledgeable staff asked if I needed help, but not in my face the whole time. I found an ideal car for myself and went through the most flawlessly smooth purchase of a vehicle I had ever experienced. Treated as a person, not as another sale. Received a follow up call to check on me and my purchase. Very pleased with whole experience. More

We had a great experience and Crystal took great care of us. She was helpful, kind, and very patient since we had our 2 young children with us. Thank you! us. She was helpful, kind, and very patient since we had our 2 young children with us. Thank you! More

I gave the rating I did because the dealership was friendly but not pushy. They were helpful and honest and willing to work with me to get what I wanted. Matthew was very friendly, not pushy, and le friendly but not pushy. They were helpful and honest and willing to work with me to get what I wanted. Matthew was very friendly, not pushy, and let us take the lead and answered any questions we had. He could become a little more knowledgeable on the car itself, for instance he told me the seat was as low as it could go but it in fact did and does go lower. If he does not know the answer to a question, he should simply explain he is new but that he will find out. Other than that I enjoyed working with him very much and would look for him again whenever I am in the market to purchase another vehicle or know of someone who is and would recommend Matthew and this dealership at that time. At other dealerships I visited, the staff was very pushy and would not leave you alone to let you think over your options; Matthew made sure he was accommodating but did not oversell us. He gave us time to think but when we entered into the purchase of the vehicle, he made sure we didn't wait too long and offered us snacks and beverages while we waited... very nice and patient! More

Initially I stopped at this dealership to browse and planned on going to other dealerships before buying. I feel that I am very fortunate in choosing this dealership first and having Steve Jennings as planned on going to other dealerships before buying. I feel that I am very fortunate in choosing this dealership first and having Steve Jennings as my salesman. He was the most courteous and informative salesman that I have dealt with. This was only my 2nd new car purchase in my 68 years. Steve was very understanding and patient. He showed me several different models explaining the advantages of each and then letting me make a decision. At no time did he apply any pressure or hard sell tactics. Needless to say, I purchased my new car here without visiting any other dealership. When we encountered an issue with my vehicle, he personally saw that it was taken care of and done professionally. I will definitely recommend Toyota on Nicholasville to all my family and friends and to ask for Steve Jennings as their salesman. He is terrific. More

My experience with Toyota on Nicholasville was very favorable. I checked out their website Friday evening and found an FJ Cruiser I was interested in. I started a chat session and Crystal Parson emai favorable. I checked out their website Friday evening and found an FJ Cruiser I was interested in. I started a chat session and Crystal Parson emailed me shortly afterwards. The website contained stock photos of the FJ and I couldn't tell a lot about it. Crystal answered all my questions, sent me a photo of the FJ and a copy of the window sticker. By noon the next day, I was satisfied and made an offer. I then started my 2 hour commute to get to their dealership. We had a deal within minutes and then started on the paperwork. It was a very pleasant and efficient process. Thank you Crystal! More

We started our car buying experience by looking on the website which was very easy to use. We found the Highlander that that we felt was a great deal and came the next day to look at it. We were greeted website which was very easy to use. We found the Highlander that that we felt was a great deal and came the next day to look at it. We were greeted at the door by Carlos. He was great to work with. He helped us locate the Highlander we saw online. The car wasn't immedietly ready to be driven since it was new to the lot. Carlos did a great job keeping us informed when we could drive it. When it came to buying the car the process was very smooth. We traded our old car in and my husband and I felt that we received a fair price for our trade. We can not recommend Toyota on Nicholasville enough to people especially Carlos. I will make sure to pass on his name to anyone that I know that is looking for a car. Carlos was very knoweldgable in his sales but was not pushy. Any question that we had he was able to answer for us. Thanks so much Carlos for everything! More

My husband and I visited Toyota on Nicholasville Rd, in Lexington, Ky. We wanted to look at cars that we might be able to purchase. Matt Moyer was the associate that was more than willing to help us out. H Lexington, Ky. We wanted to look at cars that we might be able to purchase. Matt Moyer was the associate that was more than willing to help us out. He was very knowledgeable in his field and was very pleasant and cooperative. He even allowed up to take a trial run with the car of interest. Matt kept us informed of what was taking place during our purchase of our Toyota Avalon and remained with us until all the financial plan were completed. We highly recommend Matt as one of the best sales associates that in employed by Toyota on Nicholasville Rd. We never felt pressured and will definitely consider returning to this facility and look for Matts help when we feel the need to purchase another vehicle. More

I saw a car online that I was interested in and sent an email. My email was promptly replied to by Crystal. She answered all of my questions and her emails were very professional. I called and set an appoi email. My email was promptly replied to by Crystal. She answered all of my questions and her emails were very professional. I called and set an appointment with her and was very pleased with her willingness to help. When I arrived at the dealership I was immediately relieved that I already had a salesperson to ask for because there were an overwhelming number of "eager" salespeople to greet me. Once inside the dealership its truly something you must see to believe. Its is huge and over the top. I mean the place has a café. It lives up to its "Superstore" name. I was impressed. All of the staff was very courteous and Crystal was everything I expected. She was patient and not at all pushy. My experience was truly exceptional and I will recommend it to all my friends. Ask for Crystal when you arrive and you will be pleasantly surprised with your next car purchase. More

2nd car we have bought in one year. Enjoyed the experience. Very nice dealership . Our salesman was very helpful and made the experience as quick as possible. experience. Very nice dealership . Our salesman was very helpful and made the experience as quick as possible. More

AWESOME experience everyone was friendly and knowledgeable Matt really helped me out went in looking for a Tacoma and came out with a Tundra and I couldn't be happier... beautiful truck... and I knowledgeable Matt really helped me out went in looking for a Tacoma and came out with a Tundra and I couldn't be happier... beautiful truck... and I'll definitely be back. They make you feel like family here! I highly recommend this place got me the best deal possible showed me what it cost him and what I could buy it for... which was only 500 different by the way!!! Awesome guy, awesome deals! Great people, great atmosphere love it!!! More