Toyota Of Bedford

Ross L is the one I always like to deal with. I feel he is honest with me and keeps me on track with what I need to have done. As long as I feel good and get good service I will continue with Toyota.. is honest with me and keeps me on track with what I need to have done. As long as I feel good and get good service I will continue with Toyota.. More

I needed to have a lost key replaced, plus the regular service interval attention. Eventhough the staff was very occupied with my 10 am appointment I think that you should know something. They were all j service interval attention. Eventhough the staff was very occupied with my 10 am appointment I think that you should know something. They were all just as friendly and professional as possible. From pulling my FJ Cruiser in the wrong space to get started, to the final car wash clean vehicle. I couldn't have been more pleased with your service! In trying to save me a few hundred dollars on a new key, the first rep explained how I could begin the process on the claim of getting a new key. He got me the copy of the vin number, and highlighted the 800 number on my brochure to call. I did that, and then was sent to the managment financial division to see why my policy wasn't listed. After another rep took me to management, and the receptionist got me the accounting/leasing individual, we found out I had not engaged that service at first leasing. That explained why we weren't listed in the key replacement company. Then when the added problem of a mouse in my filter was exposed, the rep brought me back into the service area to show me the evidence, and talk about disinfecting the evaporator box, and getting the $ filter early. OF course for health issues I agreed. But it was explained in a friendly , and future problem solving way. For all the years I have waited on cars in service areas, this must have been the most effient and kind one I have ever experienced. Like it was some kind of luxury car dealership, where they pamper you. From the pull in, to the exit, your dealership IS THE BEST! Thanks to all of your kind and professional staff for a job (long) but well done. Anita Duncan More

My salesman Brandon Davis was very friendly and easy to talk to. My Mother has a Toyota Camry and she is very satisfied with it so I figured I would try Toyota. And I love my new Rav 4. talk to. My Mother has a Toyota Camry and she is very satisfied with it so I figured I would try Toyota. And I love my new Rav 4. More

Although I arrived after 6pm on Friday, I especially appreciated the service manager (Bruce??) who helped me pick up my vehicle without complaint. The job was done exactly as expected. appreciated the service manager (Bruce??) who helped me pick up my vehicle without complaint. The job was done exactly as expected. More

He was exceptional! He listened to my concerns about my recent accident and gave me the name of the collision shop that Toyota uses for their repairs. I also received my car back quickly with great satisf recent accident and gave me the name of the collision shop that Toyota uses for their repairs. I also received my car back quickly with great satisfaction. He was a great service representative. Much thanks to Toyota for always providing exceptional service. More

The service techs at Bedford are incredibly knowledgeable and on top of everything. Very concerned about customers understanding the work to be done and the reasons and the time it will take. Came in for a 3 and on top of everything. Very concerned about customers understanding the work to be done and the reasons and the time it will take. Came in for a 30K mile service and needed new tires which Bedford made a quick easy decision between various options. More

Fast service, great location, shuttle service, need to extend pick up hours, very fast and friendly customer service, knowledgeable representative and service advisor, great waiting area extend pick up hours, very fast and friendly customer service, knowledgeable representative and service advisor, great waiting area More

My vehicle was service immediately upon arrival of appointment time. The department was very prompt and the wait time was as promised. The employees were all very friendy. So far, the complete exper appointment time. The department was very prompt and the wait time was as promised. The employees were all very friendy. So far, the complete experience, from purchase to now service has been wonderful. I would certainly reecomend to friends and family! More

It was a pleasure to deal with Mike Watson. He was extremely helpful and courteous. Frankly, its by far exceeded all my expectations. I wish all my experience with customer services will be on that l extremely helpful and courteous. Frankly, its by far exceeded all my expectations. I wish all my experience with customer services will be on that level. Thank You Mike! More

I called to make an appt. for service and was directed to Joe Price. He guided me through the items I should have checked and serviced, made sure I had a vehicle to drive. No high pressure but great custome Joe Price. He guided me through the items I should have checked and serviced, made sure I had a vehicle to drive. No high pressure but great customer service. Everything was done in a timely manner with great efficiency. While waiting for my vehicle to be brought around several service employees inquired if I was being helped. Again, customer service. My experience was such that I did not mind spending my money. The cashier, whose name I did not obtain, was friendly and thanked me for my payment and business. Again, customer service. Yes I will do business there again as I have in the past. I that in many aspects customer service has been lost, but how much does it take to smile and say thank you. Your service department and staff has customer service which will keep me coming back, for that and the overall experilence is why I gave the high marks, they were desserved. More