Toyota Of Bedford

Although I arrived after 6pm on Friday, I especially appreciated the service manager (Bruce??) who helped me pick up my vehicle without complaint. The job was done exactly as expected. appreciated the service manager (Bruce??) who helped me pick up my vehicle without complaint. The job was done exactly as expected. More

He was exceptional! He listened to my concerns about my recent accident and gave me the name of the collision shop that Toyota uses for their repairs. I also received my car back quickly with great satisf recent accident and gave me the name of the collision shop that Toyota uses for their repairs. I also received my car back quickly with great satisfaction. He was a great service representative. Much thanks to Toyota for always providing exceptional service. More

My salesman Brandon Davis was very friendly and easy to talk to. My Mother has a Toyota Camry and she is very satisfied with it so I figured I would try Toyota. And I love my new Rav 4. talk to. My Mother has a Toyota Camry and she is very satisfied with it so I figured I would try Toyota. And I love my new Rav 4. More

The service techs at Bedford are incredibly knowledgeable and on top of everything. Very concerned about customers understanding the work to be done and the reasons and the time it will take. Came in for a 3 and on top of everything. Very concerned about customers understanding the work to be done and the reasons and the time it will take. Came in for a 30K mile service and needed new tires which Bedford made a quick easy decision between various options. More

Fast service, great location, shuttle service, need to extend pick up hours, very fast and friendly customer service, knowledgeable representative and service advisor, great waiting area extend pick up hours, very fast and friendly customer service, knowledgeable representative and service advisor, great waiting area More

My vehicle was service immediately upon arrival of appointment time. The department was very prompt and the wait time was as promised. The employees were all very friendy. So far, the complete exper appointment time. The department was very prompt and the wait time was as promised. The employees were all very friendy. So far, the complete experience, from purchase to now service has been wonderful. I would certainly reecomend to friends and family! More

It was a pleasure to deal with Mike Watson. He was extremely helpful and courteous. Frankly, its by far exceeded all my expectations. I wish all my experience with customer services will be on that l extremely helpful and courteous. Frankly, its by far exceeded all my expectations. I wish all my experience with customer services will be on that level. Thank You Mike! More

I called to make an appt. for service and was directed to Joe Price. He guided me through the items I should have checked and serviced, made sure I had a vehicle to drive. No high pressure but great custome Joe Price. He guided me through the items I should have checked and serviced, made sure I had a vehicle to drive. No high pressure but great customer service. Everything was done in a timely manner with great efficiency. While waiting for my vehicle to be brought around several service employees inquired if I was being helped. Again, customer service. My experience was such that I did not mind spending my money. The cashier, whose name I did not obtain, was friendly and thanked me for my payment and business. Again, customer service. Yes I will do business there again as I have in the past. I that in many aspects customer service has been lost, but how much does it take to smile and say thank you. Your service department and staff has customer service which will keep me coming back, for that and the overall experilence is why I gave the high marks, they were desserved. More

very comfortable waiting area. work was done sooner than promised. car was washed and people are very helpful and friendly. reason i bought this car was the great dealship which to me is most important. promised. car was washed and people are very helpful and friendly. reason i bought this car was the great dealship which to me is most important. More

The only reason I answered "good" instead of "great" for everything is that the upselling of services is pretty relentless. That said, I did agree to everything, but how do I know that the dirty "great" for everything is that the upselling of services is pretty relentless. That said, I did agree to everything, but how do I know that the dirty cabin air filter he showed me was really mine? I didn't really want to spend another $40, but I didn't want to breathe dirty air, either. I wish there was a way to authenticate it. I would like to be able to put my initials on the new one when it goes in. I know I sound overly skeptical, but I also need to protect my money. That said, I am almost always happy with the service and employees. One other thing: every time you wash my RAV4, you never get the rear window or door. It's nice to have a car when when I come in for service, but really--you can't direct the sprays so they clean the rear door of the SUVs? Crazy! More