Toyota Of Bedford

Filling out the vehicle inspection report several hours after the work was completed is challenging for any service technician. This report was filled out after reading a sign at the cashier desk. In after the work was completed is challenging for any service technician. This report was filled out after reading a sign at the cashier desk. Information provided by the technician appeared to be generic values and not specific to my vehicle. Tire pressure recorded on the vehicle inspection report was 2 PSI below the recommenced pressure label on the driver's door post. Later cold tire pressure measurements with a separate gauge indicated two tires were at the recommenced pressure and two were 1 PSI below. I expected to see the recommended pressure in all tires. Break pad ware in percent (%)is meaningless unless a service limit in percent is also listed. Personal preference is list the pad thickness measurement (inner & outer) with a service limit (all dimentions in consistent units inch or mm). Checking green, yellow or red circles are coarse measurements of vehicle check points. Physical measurements are better for other check points. Good service technitions know what information is important and recorded for vehicle service history. Vehicle inspection report appears to be a work in progress. I look forward to seeing the information recorded improve over time. More

I have always been more than satisfied with Toyota of Bedford. I bought a Scion in 2005, and a Camry in 11. I am certain it won't be my last. This is as much due to the service as the product, and the Bedford. I bought a Scion in 2005, and a Camry in 11. I am certain it won't be my last. This is as much due to the service as the product, and the product is pretty darn good. More

my rating is what i feel and experience, i can not give you a great rating because i waited for more than 2 hours before i got my car back. i think you have more cars to service than you can handle. you a great rating because i waited for more than 2 hours before i got my car back. i think you have more cars to service than you can handle. More

I would recommend using your service dept., but I am completely dissatisfied with the type of tires I received on my 2011 Camry that I began leasing 2 yrs. ago. I only had 20,700 miles when I brought i completely dissatisfied with the type of tires I received on my 2011 Camry that I began leasing 2 yrs. ago. I only had 20,700 miles when I brought it in last week for service, but it was found that the tires were completely worn down to the point of having no tread left. I am 70 yrs. old, and the only one who ever drove this car, and never drive irresponsibly. I believe the tires should have been good for the whole time of the 3-year lease, or at lest 30,000 miles. I also feel that I overpaid for this lease since I didn't get what I thought I was paying for (decent tires). This experience will play a large part in my choice of a new car lease next car. Audrey Blasko More

I appreciated with my customer because customer was communicated by writing back and forth about repairing on my car. I have no problem with him. communicated by writing back and forth about repairing on my car. I have no problem with him. More

I have always had a great experiance at Bedford Toyota. I trust their judgement on my vehicle may require that is why I have all my scheduled sevices and repairs done there. trust their judgement on my vehicle may require that is why I have all my scheduled sevices and repairs done there. More

Ross was very helpful in scheduling my service visit as well as informing me of the availability of a free loaner given that my car would be in service for 1/2 day. Intake was smooth, as was pickup. Loan well as informing me of the availability of a free loaner given that my car would be in service for 1/2 day. Intake was smooth, as was pickup. Loaner was very nice. More

It was a nearly perfect service visit. A hubcapp was missing and I had to return to get it within fifteen minutes. How did I know it was missing so quickly? I went to the gas station to clean off the missing and I had to return to get it within fifteen minutes. How did I know it was missing so quickly? I went to the gas station to clean off the remaining bird droppings that did not come off in the Toyota free service wash i requested after my 10,000 mile service. A gas station attendant let me know it was missing. That made me feel as though my car had been rushed through and a little nervous about what else might have been missed - like say bolts on the tires or caps or oil pan? It all worked out. No big deal, but I might suggest techs look over each others work before returning the car to the customer. A small thing like the hub cap would have been spotted! Also the car wash could be improved- but then again I would never have known about my missing hub cap if the wash was better. More

I forgot to make an appt. for my oil change and just drove in. George Madison took my vehicle and made sure it was serviced in a very short time. No long wait. George checked to make sure there were no drove in. George Madison took my vehicle and made sure it was serviced in a very short time. No long wait. George checked to make sure there were no recalls and took such good care of my vehicle. George Madison is a real asset to your company. George was very professional I will always recommend George and your company to all I know and meet in the future. Thank you george for such a great experience in the service dept. More

I have always had such excellent service from your dealership. From simple repairs, to hard to find problems you have always come through for me. the service associates are always wonderful. I had dealership. From simple repairs, to hard to find problems you have always come through for me. the service associates are always wonderful. I had mark help me for several years, but with him gone, Ross remembers me just as he did, really wonderful service! thank you all Jeanne More