Toyota Of Bedford | Page 30

New car I bought new car from dealer and it was the best. Special thanks to sales manager Mr. Frank and Ms. Sandie Williams they both made sure that I find th I bought new car from dealer and it was the best. Special thanks to sales manager Mr. Frank and Ms. Sandie Williams they both made sure that I find the right car and they both helped me throughout the process. More

Service First service of my new highlander 2018. The service personnel are courteous and they have done the necessary serivice needed to my car.. plus, they a First service of my new highlander 2018. The service personnel are courteous and they have done the necessary serivice needed to my car.. plus, they also washed my car. Thanks for the excellent customer service. More

Great experience Both the purchase of my 2017 Highlander through Vanja and every service appointment have been pleasant and easy. Everyone at this dealership is kind a Both the purchase of my 2017 Highlander through Vanja and every service appointment have been pleasant and easy. Everyone at this dealership is kind and the atmosphere is easy and organized. I have recommended the dealership to others and will continue to do so as my service experiences keep being very convenient to schedule, run on time and I find the waiting area is great for as long as I need to be there. Thank you. More

Negligence We purchased a used Hyundai Elantra from Bedford Toyota in February of 2018. When we came to pick up the car, our salesperson Fred told that the fuel We purchased a used Hyundai Elantra from Bedford Toyota in February of 2018. When we came to pick up the car, our salesperson Fred told that the fuel tank was filled up for us, something they do not do with used cars. The dealership typically gives you a quarter of a tank. Fred repeated several times that we "have a full tank of gas" courtesy of the dealership. It was nice to hear that, even though we were wondering why they would do it for us. My son left the dealership around 8:00 pm. He got in the vehicle and left their lot with a full tank of gas, according to Fred, our salesman. About 20 minutes into the trip on Rt.8 toward Akron, the car suddenly stopped in the middle of a busy freeway. My son managed to pull it to the curb and called Fred who was still at the dealership. When my son described his predicament, Fred said that the car was sold to us "as is" and there is nothing they can do for us. The car was towed to our mechanic. The gas tank was dry. The mechanic said that because the car was driven with virtually no fuel the fuel pump had burned out. The gas gauge also didn't work, indicating "full" no matter how much gas was in the tank. When Fred told us they put gasoline in the tank, he simply lied. The dealership obviously did not bother to put any fuel in the tank at all. They neglected to check and see if there was indeed any gas in the car. They should take the car to the pump and put at least $10.00 worth of gas, according to their protocol, regardless of what the gauge says. But the assurance of a full tank means: fill it until it clicks "off." Obviously, when they said they put gasoline in the tank, they lied to us, plain and simple, and that lie put our son in real danger of being stuck in the middle of a freeway at 8 pm. We are just wondering if Fred, our salesperson, would want HIS sons to find themselves in a situation like that? And what would HE say to the dealership? The repair ran us around $600. Bedford Toyota said and did nothing about this when we contacted them. We called and left messages, but never heard back. No apologies, no nothing. Obviously, they do not care that their lie could result in a nasty accident and endanger several other vehicles on the road. Their attitude must be: Just forget about it, and on to the next sale. If only their attentiveness to the actual condition of their used cars were equal to their eagerness to sell used cars, they might amount to a very fine dealership. More

New Car Purchase My husband and I came to Toyota of Bedford to purchase a new Toyota Camry today and had the absolute best servce ever. We came to see a particular Sal My husband and I came to Toyota of Bedford to purchase a new Toyota Camry today and had the absolute best servce ever. We came to see a particular Salesman that we met with earlier during the week; however, to our dismay, he passed us off to a different Salesman, but it turned out to be the best experience ever. Greg Prewitt is the name of that Salesman, a friendly, knowledgeable, young fellow with lots patience. The service and kindness he offered couldn't have been better. I would refer family, friends and strangers, who are in the market for a Toyota, to Greg Prewitt at Toyota of Bedford on the Bedford Automile. Thanks Greg. More