Toyota Of Bedford

New car I bought new car from dealer and it was the best. Special thanks to sales manager Mr. Frank and Ms. Sandie Williams they both made sure that I find th I bought new car from dealer and it was the best. Special thanks to sales manager Mr. Frank and Ms. Sandie Williams they both made sure that I find the right car and they both helped me throughout the process. More

Service First service of my new highlander 2018. The service personnel are courteous and they have done the necessary serivice needed to my car.. plus, they a First service of my new highlander 2018. The service personnel are courteous and they have done the necessary serivice needed to my car.. plus, they also washed my car. Thanks for the excellent customer service. More

Great experience Both the purchase of my 2017 Highlander through Vanja and every service appointment have been pleasant and easy. Everyone at this dealership is kind a Both the purchase of my 2017 Highlander through Vanja and every service appointment have been pleasant and easy. Everyone at this dealership is kind and the atmosphere is easy and organized. I have recommended the dealership to others and will continue to do so as my service experiences keep being very convenient to schedule, run on time and I find the waiting area is great for as long as I need to be there. Thank you. More

Negligence We purchased a used Hyundai Elantra from Bedford Toyota in February of 2018. When we came to pick up the car, our salesperson Fred told that the fuel We purchased a used Hyundai Elantra from Bedford Toyota in February of 2018. When we came to pick up the car, our salesperson Fred told that the fuel tank was filled up for us, something they do not do with used cars. The dealership typically gives you a quarter of a tank. Fred repeated several times that we "have a full tank of gas" courtesy of the dealership. It was nice to hear that, even though we were wondering why they would do it for us. My son left the dealership around 8:00 pm. He got in the vehicle and left their lot with a full tank of gas, according to Fred, our salesman. About 20 minutes into the trip on Rt.8 toward Akron, the car suddenly stopped in the middle of a busy freeway. My son managed to pull it to the curb and called Fred who was still at the dealership. When my son described his predicament, Fred said that the car was sold to us "as is" and there is nothing they can do for us. The car was towed to our mechanic. The gas tank was dry. The mechanic said that because the car was driven with virtually no fuel the fuel pump had burned out. The gas gauge also didn't work, indicating "full" no matter how much gas was in the tank. When Fred told us they put gasoline in the tank, he simply lied. The dealership obviously did not bother to put any fuel in the tank at all. They neglected to check and see if there was indeed any gas in the car. They should take the car to the pump and put at least $10.00 worth of gas, according to their protocol, regardless of what the gauge says. But the assurance of a full tank means: fill it until it clicks "off." Obviously, when they said they put gasoline in the tank, they lied to us, plain and simple, and that lie put our son in real danger of being stuck in the middle of a freeway at 8 pm. We are just wondering if Fred, our salesperson, would want HIS sons to find themselves in a situation like that? And what would HE say to the dealership? The repair ran us around $600. Bedford Toyota said and did nothing about this when we contacted them. We called and left messages, but never heard back. No apologies, no nothing. Obviously, they do not care that their lie could result in a nasty accident and endanger several other vehicles on the road. Their attitude must be: Just forget about it, and on to the next sale. If only their attentiveness to the actual condition of their used cars were equal to their eagerness to sell used cars, they might amount to a very fine dealership. More

New Car Purchase My husband and I came to Toyota of Bedford to purchase a new Toyota Camry today and had the absolute best servce ever. We came to see a particular Sal My husband and I came to Toyota of Bedford to purchase a new Toyota Camry today and had the absolute best servce ever. We came to see a particular Salesman that we met with earlier during the week; however, to our dismay, he passed us off to a different Salesman, but it turned out to be the best experience ever. Greg Prewitt is the name of that Salesman, a friendly, knowledgeable, young fellow with lots patience. The service and kindness he offered couldn't have been better. I would refer family, friends and strangers, who are in the market for a Toyota, to Greg Prewitt at Toyota of Bedford on the Bedford Automile. Thanks Greg. More

Good follow through I had a minor issue, but it was taken care of. Things happen and problems arise but it's all you handle them. I appreciate the professionalism and qui I had a minor issue, but it was taken care of. Things happen and problems arise but it's all you handle them. I appreciate the professionalism and quick solution. More

Wonderful team of professionals! After buying a Toyota Corolla 8 years ago, my husband and I decided to purchase another Toyota from this same dealership. We decided on the 4-runner S After buying a Toyota Corolla 8 years ago, my husband and I decided to purchase another Toyota from this same dealership. We decided on the 4-runner SR5 premium model and couldn't have been happier with our experience! Our sales person, Nick Triola, had been working with us initially on our first test drive with the vehicle and then, to find the exact vehicle we wanted (beige interior, white exterior) which apparently is a difficult combo without searching and waiting for a shipment oversees and across states. NIck kept in constant contact with us as we asked questions throughout a month wait period. We had many demands as well, which Nick graciously asked superiors about or met outright. When the vehicle came in finally, we set an appointment and the entire Toyota team couldn't do enough to make our visit and purchase smooth and pleasant. Nick visited with us the whole time we watied through each step of the process (paperwork, finance, detailing of car) and went above and beyond to make us comfortable and informed while we waited as well as with showing us all the features of our new vehicle. Going back to the corolla we owned, we always received the best service and care from the service department. Many times during regular servicing visits, we opted to just take a loaner car for the day while the work was being done. Everyone was friendly, agreeable, and accommodating and the results were always excellent! I highly recommend this dealership and if you can speak with Nick, you will not regret it!!! I love my new 4Runner! More

Good buying experience My sales person Brian Martin was helpful,patient and followed up getting the third smart key I wanted. I would refer my friends to him. My sales person Brian Martin was helpful,patient and followed up getting the third smart key I wanted. I would refer my friends to him. More

Dishonest Staff I purchased a Certified Pre Owned Rav4. Carfax showed 1 accident. I had an indepth conversation with the sales rep about this accident. He assured me I purchased a Certified Pre Owned Rav4. Carfax showed 1 accident. I had an indepth conversation with the sales rep about this accident. He assured me that the Pre Owned 160 point certification negated the accident. I paid full asking price. I could not get a discount because of the accident. Paid as if it had not been in one. I have a home office, vehicle has low mileage. Clean inside and out. Regular maintenance which includes seeking out any and all mechanical issues. I later took the car in to trade in for a new Rav4. The sales rep quoted a far below book trade in value because it had been in an accident. This was the Only reason given even after lengthy conversation. I left and later contacted TOB management. Their response was that my vehicle had a steering column issue. They let me drive away with a bad steering column? Their Pre Certification did not catch or repair this steering column? They did not mention it while I was there. My mechanic to this day - several years later; has not found a steering column problem. This week I received a post card and email from them, they are mining their existing customer database trying to solicit new sales. The company I work for is very successful at repeat business. Because we are honest and treat customers fairly. I emailed TOB and thanked them for reaching out to me so that I could again remind them why they lost me as a customer. More

Rip off Toyota of Bedford is the biggest RIP OFF around town. We purchased a 2012 Jeep Compass on 12/22/16. As soon we drove it off the lot nothing but proble Toyota of Bedford is the biggest RIP OFF around town. We purchased a 2012 Jeep Compass on 12/22/16. As soon we drove it off the lot nothing but problems with the suspension. Contact Toyota on 12/23/16 about suspension problems at first they said there is nothing they can do for us. We have took the car (12-23-2016)to 2 mechanics all stated suspension problems (struts, shocks, and lower control arms). Toyota of Bedford agreed to fix the Jeep on (12-27-16) they replaced the lower control arm on rear right and wash it (scratches appeared out of nowhere) They cover scratches on cars with oil base substance that will hide the scratches. The reason they replaced the lower control arm if I would remove all my negative posts from online (which I done). They told my husband the noise he heard in the front was from right rear car. Soon as we hit a nice bump the sound was back in the front. We took it to Mr. Tire on 12-29-16 the driver side front lower control arm and bushing was so rusty. (paid 394.00) Still need shocks and struts.Toyota of Bedford mechanic done a horrible job. The engine of the Jeep is now humming. If you run into these problems with Toyota of Bedford please know you can contact BBB and FTC. We just brought a body shell of SUV. More