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Toyota Mercedes-Benz Sprinter of Bellingham
Bellingham, WA
4,969 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 02, 2018
Disappointing service Arrived for scheduled oil change, asked for windshield wipers to be changed and a general check for any other issues. Some issues were identified and Arrived for scheduled oil change, asked for windshield wipers to be changed and a general check for any other issues. Some issues were identified and described as somewhat dire, including oil, transmission and steering leakages. The vehicle in question is consistently parked in an indoor assigned spot, not driven frequently and NO leakage spots were apparent on the pavement prior to this service. Took the advice under consideration, paid and left the dealership. Drove about 1 mile to shop, parked upon relatively 'clean' wet pavement to see what leaks may appear. On returning to the vehicle about 1/2 hour later, some kind of major leakage was apparent, judging from the petroleum sheen evident upon the pavement. Moved the vehicle to a different 'clean' spot, waited about 15 min. Additional sheen, although not as much. Returned to dealership and asked to speak with Service Manager Joe Smith to review what kind of issue this was. Joe was helpful and professional, and included senior mechanic Rick so that the three of us could go over the vehicle. After a decent review of the vehicle and situation, during which it was pointed out several times that the vehicle was an older model, the following was determined: - no power steering leak that we could find - almost no noticeable transmission leak - more like a sweat with no drips - it was decided that the oil leaks/drips had occurred from spilling old oil down the front of the engine during the oil change. New oil leaks/drips that were apparent were most likely from spilling new oil on the side of the engine during refilling the engine oil Joe mentioned that this level of service was not satisfactory to meet their standard and that the tech would receive a talking to. During the inspection, I had pointed out that the engine had been very clean on arrival, and that there are no leak spots in the assigned parking spot. That information/those comments were kind of dismissed. No real apology was given, or offer of cleaning the oil spills, but rather it was suggested that the oil leaks/drips would simply burn off over time. Since the condo parking rule is that leaking cars will not be tolerated, I will have to wash the engine in order to ensure that we are compliant with that rule. The windshield wipers were NOT replaced, but I was not charged for that service. Up until this experience I had rated this dealership very highly. I have not used their services for the past 2 years, since retiring this vehicle to infrequent use, and really cannot see why I would return in the future. More
by SEDURANT
Verified CustomerEmployees Worked With
Shawn; Daniel, Joe Smith
February 01, 2018
Wonderful. Pleasant people, good timely service. Went the extra mile. Much appreciated. John Springer is a keeper. You shouldn't reqire 25 word minimum. That is Pleasant people, good timely service. Went the extra mile. Much appreciated. John Springer is a keeper. You shouldn't reqire 25 word minimum. That is rediculous. More
by K.MONTFORT
Employees Worked With
John Springer.
February 01, 2018
Ryan handled my service like a boss! My vehicle was scheduled to be ready @ 4:30. Ryan got me out @ 2:30. That was the best auto-related surprise ever. And, of course, the quality of work My vehicle was scheduled to be ready @ 4:30. Ryan got me out @ 2:30. That was the best auto-related surprise ever. And, of course, the quality of work is always tops. More
by KBILLTV
Employees Worked With
Ryan
February 01, 2018
Customer service Excellent service provided by Darby Soderquist Clear console and prompt. Great communication and easy to deal with I would highly recommend Darby to Excellent service provided by Darby Soderquist Clear console and prompt. Great communication and easy to deal with I would highly recommend Darby to my friends More
by GH_TAYLOR
Employees Worked With
DARBY soderquist, Becki Nymoen, Beckie Nymoen
January 31, 2018
Crystal was amazing and worked in my best interest from start to finish. Could not be more pleased with the outcome. Rick and Peter, same. was amazing and worked in my best interest from start to finish. Could not be more pleased with the outcome. Rick and Peter, same. More
by JEANNE
Employees Worked With
Peter Fitzpatrick, Rick Stinardo, Crystal Glynn
January 31, 2018
Service given for recall Everyone I encountered (receptionist and service associate) was very friendly and professional. I understood exactly what services were going to be pe Everyone I encountered (receptionist and service associate) was very friendly and professional. I understood exactly what services were going to be performed and how long the process would take. I even received a text message alert when service was done, which was super handy! I would definitely recommend Toyota of Bellingham for a service experience. (Note: I did not give a star rating for "price" since there was no cost associated with the service my vehicle required.) More
by JULIAMENDOZA27
Employees Worked With
Trevor Hare
January 31, 2018
Straight forward, attentive and hassle free sales service I don't think I could imagine a way that we could have received better service from Richard Brunell in buying our new Toyota. Attentive, but not pushy I don't think I could imagine a way that we could have received better service from Richard Brunell in buying our new Toyota. Attentive, but not pushy or overbearing, straight forward, friendly and helpful in all of the areas involved in getting our new truck. A mention to Rick for getting us in and out of financing department quickly and easily also. All together an excellent service experience I would recommend to anyone. More
by Rafe1234
Employees Worked With
Richard Brunell, Rick Stinardo
January 31, 2018
Great service! I had an excellent experience at Toyota of Bellingham! Leo was able to quickly find me a car that was in my price range and had the features I wanted. I had an excellent experience at Toyota of Bellingham! Leo was able to quickly find me a car that was in my price range and had the features I wanted. Overall, he was knowledgeable, friendly, and professional. He accommodated all our requests and went the extra mile by staying late at the dealership to assist me in purchasing the car I wanted at a time that suited my personal schedule. I will definitely recommend this dealership to anyone I know who is in search of a car. Great job, Leo! More
by W_ASH925
Employees Worked With
Leo White
January 31, 2018
Excellent I got whatever vehicle I want they way I w Ant price was good also I was received greatly excellent and excellent customer experience and I I got whatever vehicle I want they way I w Ant price was good also I was received greatly excellent and excellent customer experience and I More
by RSANDHU123
Employees Worked With
Shawn Gregory, Julian Greening, Matt Newman, Jeff Zabel
January 30, 2018
Excellent service The dealership staff were knowledgeable on the 2018 4Runner and more than accommodating. It was a long day purchasing the new truck, but the staff mad The dealership staff were knowledgeable on the 2018 4Runner and more than accommodating. It was a long day purchasing the new truck, but the staff made me feel at ease. More
by CORONADO.LIZ5
Employees Worked With
Leo White, Kirsten Mount
