Toyota Mercedes-Benz Sprinter of Bellingham

alyssa is fantastic! My alternator went out on Friday at 2:30. I went in to the service center and Alyssa got me right in and got my car fixed before the weekend. I would My alternator went out on Friday at 2:30. I went in to the service center and Alyssa got me right in and got my car fixed before the weekend. I would have had to rent a car if she did not do this for me. Above and beyond great customer service! Thanks!! You guys are lucky to have her. More

Quite Helpful and Professional Thank you for your service! I know my Venza is in good hands with you guys! I love how clean it is when I get it back too! Thank you for your service! I know my Venza is in good hands with you guys! I love how clean it is when I get it back too! More

Fast and efficient I am still waiting to hear about my new Extended Care card. I have paid for it but the card sent to me has the wrong name on it. I have called the Be I am still waiting to hear about my new Extended Care card. I have paid for it but the card sent to me has the wrong name on it. I have called the Bellingham dealer several times but have yet to receive my new card. Please finish this transaction with me. More

My experience at Toyota of Bellingham I found the mechanic and service personnel very helpful in diagnosiing the car's problems and helping with the insurance claim. The repair process to I found the mechanic and service personnel very helpful in diagnosiing the car's problems and helping with the insurance claim. The repair process took longer than usual due to circumstances beyond the control of the dealership. More

Friendly and helpful Friendly, helpful, made the car buying process easy. Listened to your needs and concerns. Didn’t pressure you in to a decision and explained things we Friendly, helpful, made the car buying process easy. Listened to your needs and concerns. Didn’t pressure you in to a decision and explained things well. Made sure we were happy with the process. Highly rexcomend! More

Poor customer service Went in to replace two tires on my Toyota Highlander. The service department said to come back the next day at 9 am and the tires would be in. The nex Went in to replace two tires on my Toyota Highlander. The service department said to come back the next day at 9 am and the tires would be in. The next day I came in at 9 and the service writer said the truck broke down. The service department didn’t bother to call me to save me the trip to the dealership. I was told to come back at 3 pm. I came back, and waited for 1.5 hours while they worked on the tires. Then the service writer said the tires wouldn’t balance and must be bad. He said to come back the next morning at 8:30 for the tires. I showed up and once again there were no tires. He said to come back at 10, I said I needed a ride. He gave me keys to a loaner car that had no fuel in it. At that point I was done, I left and purchased my tires elsewhere. Not once did the service writer ask, “How can I make this right.” More

Pleasant buying experience James was great to work with finding me the exact vehicle that I wanted and was able to have it brought to Bellingham for me. Good buying experience. James was great to work with finding me the exact vehicle that I wanted and was able to have it brought to Bellingham for me. Good buying experience. More

Almost 5 stars One complaint. Told customer service that I needed to be at work by 8 AM the following day that car was scheduled for repair part. My husband was ou One complaint. Told customer service that I needed to be at work by 8 AM the following day that car was scheduled for repair part. My husband was out of town and I didn't have another option. I was offered the shuttle and told to be there at 7:45 AM. I arrived the next day at 7:40AM and told to grab a coffee, driver would be by to get me shortly. At 8:00 AM NO driver arrived to get me and had to call work to tell them I was running late due to someone not following through for my ride from dealership. Driver finally came for me sometime after 8:15 AM. I requested to be 1st drop off and arrived a little before 8:30 AM. **Very disappointed with customer service follow through when I was up front about my needs on time. Was not told repair could be scheduled another day when my husband could deliver me to work as another option.:-/ Will not use shuttle service in the future. More

Great coustmer service Make sure to find what I want and helped me but nothing too much! Friendly,professional! Clean and nice place too! I am so happy with my first own ca Make sure to find what I want and helped me but nothing too much! Friendly,professional! Clean and nice place too! I am so happy with my first own car with u guys:) More

Great Dealership Angie my salesperson was AWESOME! Easy no pressure. Peter and Shawn the sales managers are great as well. Because of the low pressure and friendly Angie my salesperson was AWESOME! Easy no pressure. Peter and Shawn the sales managers are great as well. Because of the low pressure and friendly people this was the fourth car I have bought at Toyota of Bellingham. More