Toyota Mercedes-Benz Sprinter of Bellingham

Kind, considerate,helpful Crystal Mervyn was my sales person. She is just the sweetest, kindest of persons. I am 85 yrs. old and I wanted a Toyota Tacoma---and I bought one! Crystal Mervyn was my sales person. She is just the sweetest, kindest of persons. I am 85 yrs. old and I wanted a Toyota Tacoma---and I bought one! It was a very nice vehicle, but it was too big for me. I called Chrystal and told her my tale of woe and she said "no problem Marion" what would you rather have. Previously I had driven my old Toyota Corolla Le for 14 years.(we bought it new from Wilson Toyota) and then decided to sell it and get a truck. I was mistaken. I didn't like how big it was, how hard it was to get into.....it just wasn't me! I had it for about 3 months when I called Crystal and told her I wanted to return it. "No problem Marion, we can do that for you!" And she did. I now am driving a pretty, peppy little Corolla, and Crystal is my hero! More

Quick and Easy I needed a new key fob and they were able to help me quickly. They even washed and vacuumed my car! This is the 2nd time I needed service since purcha I needed a new key fob and they were able to help me quickly. They even washed and vacuumed my car! This is the 2nd time I needed service since purchasing my car here. Will come again the next time I need service. More

Service Dept. was awesome - friendly & professional I used to go to Burlington for my Tundra service - no longer - I'll be driving to Bellingham from now on! Trevor was very knowledgeable and answered I used to go to Burlington for my Tundra service - no longer - I'll be driving to Bellingham from now on! Trevor was very knowledgeable and answered all of my questions regarding servicing my Tundra transmission. He liked my dog too! More

Amazing customer service! Trevor was absolutely wonderful. He answered all my questions. He kept me updated on the status on my vehicle. As it turned out my part came sooner Trevor was absolutely wonderful. He answered all my questions. He kept me updated on the status on my vehicle. As it turned out my part came sooner thanks to him and I was out of there and on my way home an hour early. Trevor was awesome! More

Trade in 2013 Tacoma for 2018 Tacoma I wanted to see if a upgrade was possible from my 2 wheel drive Tacoma to a 4 x 4 Tacoma, the salesman “roy” did great job he helped me with the numbe I wanted to see if a upgrade was possible from my 2 wheel drive Tacoma to a 4 x 4 Tacoma, the salesman “roy” did great job he helped me with the numbers before I even drove any Vehicle , I appreciated this because I didn’t feel like I was being pressured into driving something so I would fall in love with it Frost. More

Frustrated Customer Normally I would have rated this service center 5 star, but my last experience was no good. My appointment was scheduled for 9:20 am and was told it Normally I would have rated this service center 5 star, but my last experience was no good. My appointment was scheduled for 9:20 am and was told it would take about 2 hours. After waiting 1/2 hr for the shuttle, 2-1/2 hrs at a friend's house and another 2-1/2 hrs at the center, my car was finally ready. I was given an apology and a 10% discount. Fine, until I drove off and my gas warning light came on and the gauge registered empty. I had arrived with approx. 3/4 full. I did a u turn, went back in to ask about this situation and was told that was impossible. (Did they think I was lying?) I could WAIT (time unknown) and talk to the service tech. I figured I had waited enough for one day! I went immediately to the gas station and it only took 3 gallons which then registered full and no warning light. Maybe the tech could have given me an explanation. Not a good day! More

Sales/Service We purchased a 2018 Toyota 4 Runner. and during the process the staff was incredible!! So helpful and knowledgeable. Then, the service department. We purchased a 2018 Toyota 4 Runner. and during the process the staff was incredible!! So helpful and knowledgeable. Then, the service department. we have been working/corresponding with Alyssa Alexander. she is amazing. very helpful and eager to assist Thank you, Toyota for making this car purchase, as smooth as possible!!! More

Professional service Wheel bearing was going out for the 3rd time in the right front end. Darby and his crew did an excellent job of evaluating and repairing it. Wheel bearing was going out for the 3rd time in the right front end. Darby and his crew did an excellent job of evaluating and repairing it. More

Found the truck I’ve been waiting for I’m pleased with my overall experience at Toyota of Bellingham. I have been waiting to find just the right Tacoma. The fact that I wanted a manual tra I’m pleased with my overall experience at Toyota of Bellingham. I have been waiting to find just the right Tacoma. The fact that I wanted a manual transmission with low miles for under $20k made my search a bit difficult. When I seen the truck I was after right here in Bellingham I thought it must be too good to be true. I meet with my credit union before going to see the truck which turned out to be unnecessary. When I arrived Crystal Mervyn was very helpful and was able to work directly with my credit union to get even faster approval. I have to say it was one of the best car buying experiences I’ve had. More