Toyota Mercedes-Benz Sprinter of Bellingham

Issue was resolved quickly once I talked to head manager. You have to advocate for yourself and go to Shawn the minor issue with a part was taken care of immediately. Thank you so much! You have to advocate for yourself and go to Shawn the minor issue with a part was taken care of immediately. Thank you so much! More

Extremely happy customer I brought my RAV4 in for an oil change and was very happy with my service experience. Shawn is very helpful and knowledgeable and professional! I brought my RAV4 in for an oil change and was very happy with my service experience. Shawn is very helpful and knowledgeable and professional! More

Excellent from start to finish! Thank you! Wonderful to have a local team dedicated to customer service! We appreciate your commitment to transparency, teamwork and trust. Great expe Thank you! Wonderful to have a local team dedicated to customer service! We appreciate your commitment to transparency, teamwork and trust. Great experience. We will be back! More

quick and efficient They were thorough, quick and efficient. They performed the work that I expected to have done when I made the appointment for service. Texting made They were thorough, quick and efficient. They performed the work that I expected to have done when I made the appointment for service. Texting made it easy. More

Good experience It was a friendly relaxed atmosphere. I did not feel pressured. They answered all my questions. We negotiated back and forth and I bought the car I w It was a friendly relaxed atmosphere. I did not feel pressured. They answered all my questions. We negotiated back and forth and I bought the car I wanted. More

Best service available. My routine 25k service found some unexpected issues with a tire and the tire pressure sensor. Toyota fix everything and a number of employees stayed l My routine 25k service found some unexpected issues with a tire and the tire pressure sensor. Toyota fix everything and a number of employees stayed late to get it all done. It's the kind of service you'd expect if you were family. More

A wonderful experience st Toyota of bham Everyone we interacted with was professional, friendly and worked hard to provide us with the best customer service. Buying a new car is designed to Everyone we interacted with was professional, friendly and worked hard to provide us with the best customer service. Buying a new car is designed to be unpleasant for the consumer, so it is a credit to Dino and Jeff they they made our experience so painless and easy. More

Exceptional and fast service My Scion needed some things fixed after four years (but I absolutely love the car!) I was scheduled promptly, treated very well by all staff, and they My Scion needed some things fixed after four years (but I absolutely love the car!) I was scheduled promptly, treated very well by all staff, and they checked everything for me. Alyssa and the crew made sure we're were informed at all points and I could not be happier. This is where I will go for all future work, period. Thank you! More

It’s complicated So I’ll start off by saying everyone in the service department has been great any time I’ve had to deal with them. My problem with the dealership has So I’ll start off by saying everyone in the service department has been great any time I’ve had to deal with them. My problem with the dealership has been with the sales department. When we purchased our used 4Runner 2 years ago I was told that we would get two keys. When they could not produce the second key I asked to have one made. They told us that it will probably turn up in a few weeks. I reluctantly left with one key. I have tried a few times to go in at get a new key (at my inconvenience) but the service department hasn’t been open or had availability any time I am there. My problem is I bought this car for my wife and I’m not going to send her in with small kids to wait around to get a key and I’m a very busy superintendent for a construction company that works 60+ hours a week. So when I was there the other day I tried to get a key made but the service department would not cover the cost of the key and wanted to charge me over $100 for it. I realize it’s been two years but I think I should have been sent home with two keys at the time of purchase. Unfortunately that’s the biggest of a few frustrations I have had with the dealership causing me to be reluctant to return for service. Hope this helps in your quest for better service. I would give service depatrtment a 5 star but the sales I would give a 3 More