Toyota Mercedes-Benz Sprinter of Bellingham

Toyota Mercedes-Benz Sprinter of Bellingham responded

Dear Paramagic180, This was your review a few months back which prompted us to take the stance that we are taking. I am tired of being forced to give you a review. I keep getting texts from numbers that I cannot block or comes from a new number. I feel like you are forcing my hand to review which also feels like you want a compliment. Take this 1 star and I'll continue to give one star at every single visit to rate my experience because I don't teach my kids to ask for compliments or at best bug customers over and over for a review. Enjoy We welcome feedback from our clients Good or Bad. That's the only way to find out areas for improvement. Wish you and your family a Great Holiday Season! Sincerely Rob Hourani General Manager

PARAMAGIC180 responded

Dear Rob, Thank you for contacting me on this platform even though I wish it was over the phone when I reached out to you. As you stated, you are taking a stance (refusing future service) for a review of mine that you didn't take kindly to, however at the same time you welcome feedback good or bad. For a GM of a dealership it seems odd to say you want to find out areas to improve yet act by refusing service to people like me who provide "Bad Feedback". Not one person from your dealership has talked to me about that experience and yet you feel that my review was enough of a threat to stop further business with me. These are the actions that show me that ratings are more valuable to you than understanding and putting true feedback to practice. Whether my experience was a 1 or 5 star experience it was authentic and your "stance" is to prop up your psuedo rating system (based on this experience) by culling those that speak the truth. Since your actions show me how you do business then I'll be sure to let people know how you do business. I wish you and your family a Merry Christmas as well! P.S. You didn't address anything in my lengthy review. I'm not sure if your punting or you are sincere about feedback. Sincerely, Garrett

KIMANDETHEL responded

When we went to purchase a Tacoma for our daughter and son-in-law, we talked with them frequently over the phone, describing what was available on the truck, etc. When it came time to finalize the deal, we expected to be on the line with Carl and Allison. Then we were told that Travis was on the phone with Carl "doing the paper work". Instead, the final cost was around $4,000 more than expected. I was taken back and too surprised to react. This was for an extended warrantee and extra paint protection. I never had a chance to discuss it with Carl - this was done privately between Carl and Travis, yet I'm the one signing the check. I feel that my wife and I were excluded from the discussion because we would have questioned the wisdom of these extra purchases. Perhaps, Travis and Jordan discussed this. Perhaps, this is commonly done in auto dealers when the final deal is signed - spring something on the buyer at the last minute. When I asked Jordan what extras could be added on at the dealer, while we were still in the lot, the extra paint protection was not mentioned. I feel the sales people - and possibly the dealership - took unfair advance of us and the situation. We never had a chance to discuss these purchases with our daughter and son-in-law.