Toyota Mercedes-Benz Sprinter of Bellingham

This past visit was a bit of a disappointment.I This past visit was a bit of a disappointment. I scheduled my car for an oil change and general servicing, after the services were complete, upon veh This past visit was a bit of a disappointment. I scheduled my car for an oil change and general servicing, after the services were complete, upon vehicle pick up I noticed the skid pan hanging not completely attached, two pan pins were not installed upon completion of the job. Returning the car to the stall I informed the service manager that the job wasn’t completed, a few minutes later the service manager returned to inform me that the mechanic notice the car arrive to the shop with a pin missing and one was broken. I got the impression that if they see something missing and or broken it’s ok to give it back to the customer incomplete means it’s just a customers car and not their own.... They replaced the broken pin and reinstalled the missing pins. I feel the service manager shouldn’t have came back to inform me that a pin was broken and one was missing, trying to justify why the mechanic didn’t reinstall the pins, oh by the way the pins weren’t missing in the first place, why? Because I keep a watchful eye on the overall condition of the car at all times. So in general the service was unsat! I drive from Whidbey for service on my car and I have purchased two cars from this dealership and have always had great service, has something changed here? My wife and I were considering purchasing another vehicle but at this point we are unsure if we will purchase another vehicle from this dealership. The mechanic that performed maintenance on my car didn’t complete the job, in turn you loose the customers trust, if I was to performed maintenance on a customers aircraft in this manor, I would loose my job in a heartbeat!! More

New Hilander lease. Roy was great. He went above and beyond to make sure I was happy with my lease. I would highly recommend. Thank you. beyond to make sure I was happy with my lease. I would highly recommend. Thank you. More

Toyota of Bellingham always takes very good care of me. Awesome customer service and great work in the service department. Keep up the awesome work! Awesome customer service and great work in the service department. Keep up the awesome work! More

I would never want to go any where else the sales staff was tremendous especially Roy and the sales head manager. Everyone is extremely friendly. was tremendous especially Roy and the sales head manager. Everyone is extremely friendly. More

Dimitri in Toyota Service was very diligent and was able to verify our issues were indeed covered under warranty. He and his team were able to resolve the problem in a prompt manner. Very professional. to verify our issues were indeed covered under warranty. He and his team were able to resolve the problem in a prompt manner. Very professional. More

Rod did what he could to find a Bosch alternator that didn’t have the Mercedes logo on it and I appreciated it was $100 less but your shop rates seem a little on the high side. didn’t have the Mercedes logo on it and I appreciated it was $100 less but your shop rates seem a little on the high side. More

It was a great experience. Very good service, Roy was very helpful, thank you for the excellent deal. I will defiantly be returning to Toyota for my future purchases. very helpful, thank you for the excellent deal. I will defiantly be returning to Toyota for my future purchases. More

Expensive repair costs. Has made questionable diagnoses. Work and parts seem to be top quality. Service manager would not come out to accept truck for service when asked. We are high risk(COVID). Work and parts seem to be top quality. Service manager would not come out to accept truck for service when asked. We are high risk(COVID). More

Always a pleasure to bring my car to Bellingham Toyota! This was a recall service job and it was done safely and quickly. The staff were following the COVID-19 safety protocols. The experience was again aw This was a recall service job and it was done safely and quickly. The staff were following the COVID-19 safety protocols. The experience was again awesome! More

The technicians and staff at Toyota of Bellingham are fantastic. I have always had great experiences and am really appreciative of all their help. This past service trip there was a miscommunication (tot fantastic. I have always had great experiences and am really appreciative of all their help. This past service trip there was a miscommunication (totally my fault). My service agent Daniel went above and beyond and talked to his manager to work things out. I couldn’t be more thankful to all the wonderful staff and their help. More