Toyota Mercedes-Benz Sprinter of Bellingham

Samuel Phillips made our experience with the dealership pleasant. He is extremely professional and knowledgeable. Despite very little inventory currently he showed us available options and worked to meet o pleasant. He is extremely professional and knowledgeable. Despite very little inventory currently he showed us available options and worked to meet our needs in a new vehicle More

Helpful, welcoming and comfortable waiting room. My first visit and will visit again. Done on time and car was clean. Definitely recommend to anyone needing service for their car. visit and will visit again. Done on time and car was clean. Definitely recommend to anyone needing service for their car. More

John Cabal was amazing!! Highly recommend him if your looking for a new vehicle. Super informative, kind, great customer service. Honestly he went above and beyond what my expectations were with some bad looking for a new vehicle. Super informative, kind, great customer service. Honestly he went above and beyond what my expectations were with some bad past experiences with previous dealerships and I highly recommend him and the Toyota-Mercedes dealership in Bellingham. Great crew!!! More

Terrific job by Trevor. All work done very well as promised. Nice touch to wash, vacuum and touch up the seats. Service delivered as promised. Very satisfied. Jack Thompson promised. Nice touch to wash, vacuum and touch up the seats. Service delivered as promised. Very satisfied. Jack Thompson More

I received friendly and straight forward service. Couldn’t believe that the shortage on vehicles and I was able to find what I wanted on the lot. Couldn’t believe that the shortage on vehicles and I was able to find what I wanted on the lot. More

Have always experienced excellent service (over 40 years) , but this time I was told that the work would be 2 hours which I realize is approximate.However in the past I have been notified if the time would b , but this time I was told that the work would be 2 hours which I realize is approximate.However in the past I have been notified if the time would be longer. As a result I returned to the dealership expecting that the work would be near finished. I ended up stuck there for another 2 hours. Dimitri, once he realized what had occurred was swift to make up for what was an oversight caused by some miscommunication . I really think this was a one-off situation, but a review of communications may be in order. More

Why in God’s name am I being forced to write at least twenty five words about the dealership. This is absurd. I will not be completing one of these surveys again. twenty five words about the dealership. This is absurd. I will not be completing one of these surveys again. More

I don’t feel like my time was valued. I was originally told the service would take 5 hours. I came back to ask for status after 6 hours and 20 minutes, and was told it would be another hour. I was at the told the service would take 5 hours. I came back to ask for status after 6 hours and 20 minutes, and was told it would be another hour. I was at the dealership for a total of 7 hours and 40 minutes. Sage (service advisor) knew I was sticking around and never checked on me once. More

The person, I dealt with is the only reason for any stars ⭐️ at all. Was told it would be real quick & said just the oil that’s all. Talked me into the car wash & vacuum. Got a text saying it was ready. It w ⭐️ at all. Was told it would be real quick & said just the oil that’s all. Talked me into the car wash & vacuum. Got a text saying it was ready. It was not so waited another half hour waiting for my vehicle only for it to not really be washed/vacuumed which I didn’t want in the first place. A complete waste of valuable time. Then they requested a review so here it is. First time at the dealership 👎 More

2nd time to try. The service is always very good and I pray they are doing good job. My only request to improve my services is to calculate my services in kilometers instead of miles.. my car came from C pray they are doing good job. My only request to improve my services is to calculate my services in kilometers instead of miles.. my car came from Canada so it only shows metric and they never calculate the service correctly . Eather recommended service or simple oil changes. I wish they could figure this out .. my be look at my owner's manual from Toyota Canada. I am uncertain my service technician name but I will guess or they will not let my survey threw. I do question the check on my windshield wipers I felt they needed replaced but they show good. That is ok I just wonder if they were checked as well as the rest or just Pencil wipped. More