Toyota Mercedes-Benz Sprinter of Bellingham

I liked that I was eligible for a 10% discount on my I liked that I was eligible for a 10% discount on my service being a senior citizen. I didn’t know this, but they let me know. Quick and efficient se I liked that I was eligible for a 10% discount on my service being a senior citizen. I didn’t know this, but they let me know. Quick and efficient service with very little waiting in the lounge area. Car was cleaned and vacuumed as a courtesy too! More

Amazing assistance with parts questions from an experienced mechanic. Hold times were short and answers were exactly what I was looking for. Thanks Brent D! experienced mechanic. Hold times were short and answers were exactly what I was looking for. Thanks Brent D! More

Always friendly always helpful always dependable always there 15 years taking my Taco there and always was taken care of. Trevor is “da MAN” He is most of the reason I go there there 15 years taking my Taco there and always was taken care of. Trevor is “da MAN” He is most of the reason I go there More

Our car was sold to us with rusty brake discs that should not have passed safety inspection. This caused a dangerous problem with the caliper. The dealer”fixed” this but still failed to do a complete inspect not have passed safety inspection. This caused a dangerous problem with the caliper. The dealer”fixed” this but still failed to do a complete inspection because soon after getting the car back the issue started presenting on the opposite side. We tried again to contact the dealer but have been ignored. More

Friendly and courteous, sounds like the service technicians are understaffed which causes long wait times and appointments are a issue as there is a long wait for appointments. technicians are understaffed which causes long wait times and appointments are a issue as there is a long wait for appointments. More

Had my first Toyota Care service with Sabrina in Express. Everything was smooth and finished in a timely manner. Love my car and super happy with the service! Everything was smooth and finished in a timely manner. Love my car and super happy with the service! More

Dimitri is fantastic! Thank you so much for all your help and being able to accommodate me along with the services provided. Always worth it. and being able to accommodate me along with the services provided. Always worth it. More

My first experience at Mercedes was amazing. Rod was my person of contact having my Air Bag replaced. Conducting business with this gentleman was easy going and a pleasure. I decided I felt comfortable lea person of contact having my Air Bag replaced. Conducting business with this gentleman was easy going and a pleasure. I decided I felt comfortable leaving my vehicle in competent hands and would bring my business to Mercedes from now on. Unfortunately this last trip to Mercedes was not ideal. My person of contact was Sage. I was given a number to text to be in contact with her which I had texted multiple times asking about the progress of my vehicle. I did not receive a message back from her at all. I had also called Mercedes and spoke with Robin and asked to be put in contact with Sage, which I got her voicemail 4 times and had left 3 messages with my name and phone number each time. Not one phone calls did she reply to. 5 days later, my Father, on a Tuesday, drove to Mercedes to speak with Sage about the progress of my vehicle considering I was getting very worried because I was not getting a phone call or message back after leaving 3 messages. Communication goes a long ways. Apparently after 5 days she was having a hard time getting in contact with my extended warranty. If only she would have called me back just one time I could have clearly communicated to her I did not mind paying $700 for the work that needed to be done. When it came down to it the 5th day without my vehicle she called me at 3pm and let me know my extended warrant would not cover the rear speed sensor and they would go ahead and start to put it in and I could pick up my vehicle at 5:30pm that day. They replaced my rear brake sensor and washed my vehicle. As I entered her office, she was walking to her desk speaking with a co-worker about another co-worker, I felt like the 3rd wheel on a bad date waiting for Sage to acknowledge me while they spoke. When she did acknowledge me we spoke briefly, I paid and received my keys. It felt good to leave. Not the kind of review I was expecting to leave but when a paying customer enters my establishment I expect them to be greeted promptly (within reason). I consider returning a phone call one of the easiest tasks I have as a business owner. Overall I was extremely dissatisfied with the lack of communication I received with this visit. More

Nice work installing side molding. Price was surprisingly low because parts were bought from the dealership. Trevor was helpful in looking up service history for another vehicle. surprisingly low because parts were bought from the dealership. Trevor was helpful in looking up service history for another vehicle. More

Was not provided correct info on my quote. I called ahead but reps didnt do the correct research for my car and mislead me. Not happy had to pay out of pocket for a tow there. Wont refer anyone to u. but reps didnt do the correct research for my car and mislead me. Not happy had to pay out of pocket for a tow there. Wont refer anyone to u. More