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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

December 01, 2016

Very good work It seems this dealership is on top of their game. Everyone was pleasant and attentive when I walked into the room. My salesman Nicholas did an excelle More

by Em
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Kulberg
Dec 01, 2016 -

Toyota Marin responded

Your kind words mean a lot to us, Em. We appreciate your feedback and are happy to hear that Nicholas was able to meet your needs. At Toyota Marin, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

November 30, 2016

Serice I felt that both Christine and keith took special care of me, helped me find the right care and unload my previous lease painlessly. I would strongly More

by Harold Lustig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Cilento, Keith Ural
Nov 30, 2016 -

Toyota Marin responded

Hi Harold and thank you for this great review. We're excited to hear that Christine and Keith took care of you. They are a great asset and we appreciate all they do. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

November 30, 2016

Keith made it easy to purchase the vehicle we wanted Keith, and his team, helped us get the truck we wanted, even with complicated needs. They were able to get papers signed off-site in two different ci More

by Michaela
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Ural
Dec 16, 2016 -

Toyota Marin responded

Thank you so much for taking the time to provide such great feedback, Michaela. Our primary focus is to provide each and every customer with exceptional service. It’s encouraging to know Keith and our team were able to show you dedicated and personalized shopping experience. Don't hesitate to reach out if you have any further questions or needs. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

November 30, 2016

Best Customer Service Buying a Car Sergio Pacheco was our salesman and he was very nice and helpful. He gave my sister the best experience ever buying a car. It can be very stressful, h More

by EricG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Pacheco
Dec 16, 2016 -

Toyota Marin responded

Your kind words mean a lot to us, Eric. We appreciate your feedback and are happy to hear that Serhio, Lana and Brooke were able to meet your needs. At Toyota Marin, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

November 29, 2016

GOT MY CAR The dealer discount was good. Keith found the car we wanted. Ren was very helpful with the technical aspects of the car. One item with has nothing More

by Bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ren Briones, Keith Ural
Nov 30, 2016 -

Toyota Marin responded

Thank you for taking the time to write this 5-star review, Bruce. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

November 29, 2016

Keith Ural Saves the Day Again! We've worked with Keith now for our last three car transactions. He is awesome, a straight shooter and always creative and helpful in putting togethe More

by Ken Adams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Ural
Nov 29, 2016 -

Toyota Marin responded

Thank you for providing us with feedback regarding your recent visit, Ken. Our team works hard to keep our customers coming back to Toyota Marin and it’s great to hear of your continued business. Keith is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. We appreciate all of your kind words and thank you for returning to our dealership. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

November 29, 2016

Christine Cilento. Sales Rep. This is my second purchase from Toyota Of Marin. Must say Christine made the whole experience much more pleasurable than the first time. Thank you. More

by R.Beahan1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Cilento
Nov 29, 2016 -

Toyota Marin responded

Thank you for your review. We're glad to have Christine on our team and that we could provide you with a positive experience. Thank you again for your business and don’t forget about the 119-point inspection we provide for complimentary as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager

November 27, 2016

Ren was pleasure to work with Although I did not ultimately purchase from Toyota of Marin, I had a great experience with Ren, he had several helpful hints in my search of a 2016 Pr More

by AlexPrius
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alexander Yang
Nov 28, 2016 -

Toyota Marin responded

Alex, we appreciate you for letting others know about your experience at Toyota Marin. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, dont forget that we provide a complimentary, scheduled shuttle service as part of our 10-Point Value Guarantee if you ever bring in your car for servicing. Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800

November 26, 2016

Great team play! Terrific experience with Keith Ural and Ren Briones. I started with Ren on initial contact then worked with Keith on the final purchase and delivery w More

by jcw322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ren Briones, Keith Ural
Nov 28, 2016 -

Toyota Marin responded

Thanks for your outstanding review, John. We're glad to hear that Keith and Ren were knowledgeable, personable and professional. We strive to provide excellent customer service, and we're glad that this was the case for you. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

November 24, 2016

Great Job ! Colt Davis sales manager was great to work with for my pre-owned purchase . Very friendly and helpful to answer all my questions and make sure I was h More

by mewhitak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colt Davis
Nov 28, 2016 -

Toyota Marin responded

It was a pleasure to read about your first buying experience working with our team. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

Nov 28, 2016 -

Toyota Marin responded

It was a pleasure to read about your first buying experience working with our team. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. Be sure to take advantage of the complimentary, 119-point annual inspection that we offer as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

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