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Toyota Marin

San Rafael, CA

4.2
1,700 Reviews

445 Francisco Boulevard East

San Rafael, CA

94901

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Showing 1,700 reviews

December 30, 2016

RAV 4 2016 I give 5 stars for Mr. Briones for helping my mom get a new RAV 4 for her. He did a great job from beginning to end of the deal. Very knowledgeable an More

by Sjs1204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joren Briones
December 30, 2016

My experience was awesome! The dealer help me with his knowledge and everything went great during the process. Toyota is very helpful. And the employees too as well. I love my n More

by Fast123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joren Briones
Jan 03, 2017 -

Toyota Marin responded

Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. Thank you for your business and we look forward to seeing you back again in the future. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

December 30, 2016

John Hathaway Go see John Hathaway at Toyota of Marin, honest friendly and he'll get you a good deal and you'll be happy you did More

by glennanisman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway
Jan 03, 2017 -

Toyota Marin responded

Thank you for your review, Glenn. We're glad to have John on our team and that we could provide you with a positive experience. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

December 30, 2016

John Hathaway helped me out John Hathaway worked with me to purchase my used Tundra and continues to check in with me on how great the Tundra is helping keep my business growing. More

by JLL Builders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway , Brian Moore
Jan 03, 2017 -

Toyota Marin responded

Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with John was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Also, don’t forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

December 30, 2016

Buying a (Used) Car w/o a Hitch I enjoyed my experience with Direct Sales Director John Hathaway when I bought my stella low mileage '14 Prius the other day. John is low-key, friend More

by James Bowsher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Hathaway, Emad Burjaq
Jan 03, 2017 -

Toyota Marin responded

Thank you for your review and business as a customer, James. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad John achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Also, please don’t forget to take advantage of the complimentary, 119-point annual inspection that came with your vehicle as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

December 27, 2016

Our First Car! Laz was an extremely knowledgable and helpful associate. His personality was also a major plus in the whole purchase. For buying a car for the first t More

by Carish530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laz Sapinoso
Dec 28, 2016 -

Toyota Marin responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Laz was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Also, don’t forget that we offer a complimentary 119-point inspection once a year to all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

December 27, 2016

Best Customer Service We've had the best customer service ever! Doreen helped me get all the options I have that are within my budget! They explained fully the features o More

by joygee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doreen/Jay/Laureen/
Dec 28, 2016 -

Toyota Marin responded

Thank you so much for taking the time to provide such great feedback, Joygee. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Doreen was able to show you dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Also, don’t forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

December 25, 2016

Will buy again! We have been at many car dealerships and can firmly say that Toyota Marin is the best. What sets them apart is their personable, professional and cons More

by Akhil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Cilento
Dec 27, 2016 -

Toyota Marin responded

Akhil, Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with Christine was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

December 07, 2016

By far my best car buying experience My wife was set on a new Camry, we looked at the local dealerships and they had a good supply, but not the exact one my wife wanted. Decided to look a More

by Tony L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Cilento
Dec 09, 2016 -

Toyota Marin responded

Tony, we appreciate you taking time to leave us a great review. We are pleased to hear Christine did a great job in assisting you in your purchase. We appreciate your recommendation as well. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Also, don't forget that we will gladly perform a full, complimentary inspection of your vehicle once per year, making sure everything's in tip-top shape, as part of our "10-Point Value Guarantee." Sincerely, Mike Christian General Manager mikechristian@toyotamarin.com | 415-460-6800

December 06, 2016

Great no-pressure sales experience at Toyota Marin Christine Cilento was friendly, professional, helpful and most importantly trust worthy. Excellent no-pressure customer service. Although my desired v More

by Proak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Cilento
Dec 08, 2016 -

Toyota Marin responded

Your kind words mean a lot to us, Proak. We appreciate your feedback and are happy to hear that Christine was able to meet your needs. At Toyota Marin, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Also, don’t forget to take us up on the complimentary, 119-point annual inspection that came with your vehicle purchase as part of our “10-Point Value Guarantee.” Sincerely, Mike Christian – General Manager mikechristian@toyotamarin.com | 415-460-6800

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